Arrival time at Ferry Meadows changed to 1pm
Comments
-
I am not talking every day ? But it I would think it be prudent to give a call , especially with the present and good chance into the future climate of staff shortages ,due to the covid isolations ,how often do some complain they were not ,informed of something that could well have been avoided with a bit of "self help"
and most call centres are only busy because those who hold the purse strings think it easy to reduce staff, OHs cousin was in a call centre in MK but there was a cull of older better paid staff , to reduce costs, as she now says her previous. work colleagues cannot now give the service , and it has been proven by the large amount of complaints recorded on the subject of long waiting times, that cannot be understood by those above
,0 -
I have just checked my next site booking email and it clearly says arrival 12-14.00.
David (DK) but isn't that the time you propose to arrive when you make or amend a booking? That is why I say expected time to arrive is different to actual time you arrive especially for those that arrive early.
peedee
0 -
when you make a booking it could be months ahead of the actual arrival date.....
what you put on a form then may have no bearing whatsoever to the schedule being adopted 'on the day'...
nothing to do with being inconsiderate, everything to do with prevailing schedule/conditions.
0 -
Cannot do anything about what happens on the journey if delayed other than phone to advise the site manager but if my propsed schedule changes from that originally booked I will amend my booking arrival time in advance of departure. Perhaps JK can advise what if any notice is taken of proposed arrival times? I have often wondered.
peedee
1 -
so have i.....unless its particularly late......or early
0 -
“The wardens will not let you in”….Even though there are vacancies every day at Ferry Meadows for the next fortnight.
1 -
Oh yes Tey will after all the other work required to make the pitches that are available to use are ready and if you turn up early then you are quite welcome to after you have been Checked at the First barrier as happens most days. wait in the booking in area untill the staff can get to the office to book you in
0 -
What has that got to do with early arrivals if you book a site for the earliest window of arrivals
and arrive before that I think even you would say they are being deliberately inconsiderate ? And if running later than the two hour window a call to the site I would think would be Good manners0 -
This was the queue to get onto the FM site on Friday. So much for requesting members to stick to the appropiate time.
peedee
0 -
It is not unusual on a Friday at both sites to have 125 or more arrivals the check in in is now quicker with two tills on the go but even now covid is still around ,the time it takes to advise members of as most will know of how to pitch and what type of pitch they have booked takes time. ; then the member unless a regular visitor willl, have multiple questions ,then there will be those who have arrived and got pitched will be coming back to get a barrier card for their pitch, even if a member of staff is dedicated to each procedure, and remember at FM with problems they get at times each arrival is checked off at the First barrier to ensure of a booking
0 -
It's not unusual on bigger sites to have 100+ arrivals in a day. Peoples booking habits always seem to ensure it's at the weekend. So, if the sites full, there will be an equal amount of departures to arrivals, let's say we're fully staffed, forget any groundwork and start booking in at 9.00. To do that efficiently it probably takes between 5 to 10 minutes each arrival. Add in people coming back with the pitch number for the barrier card and with the best will in the world there will be a queue. Another way is to do what we call "fasttrack", where we greet arrival, mark off the paperwork, take membership card and request a call back to reception later to pay. Although slightly quicker it still takes time with that number coming in. Now factor in staffing levels that are sometimes short for whatever reason, add in a bit of groundwork with a slide into the toilet block for a deep clean, maybe, just maybe time for a quick brew then race to the arrival area to try and keep things flowing.
It's not always about the mad rush at arrival time, sometimes it's just the sheer volumes of comings and goings. One Saturday at Looe last year we had 175 arrivals and the same departures. Even phoning some and welcoming them to come early didn't prevent lengthy queues from 9.00 until at least 16.00
JK
1 -
As site managers will mostly say that many members now realise that many sites are very busy with weekenders and it is becoming that sites are busy on a Thursday , as it seems to be almost the new Friday
When the sites opened when HMG allowed them to open this year many were contacting arriving members to advise that some would be accepted from 0900, and others were given arrival slots to try to alleviate a rush to be first
0
