Caravan sites opening and safety measures feedback
Comments
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Cirencester might also be interesting. That one has changed to 1pm because of the new road. However, I have a booking made a few months ago which states 12:00 and haven't been informed of the change. If I didn't frequent CT I wouldn't know of the new road or revised arrival time. Could result in a few irate tennis and cricket club members, if it backs onto the lane.
I can think of a few more as well Steve where similar changes have been applied and nobody informed. If the problem arises at Cirencester I suspect that all the wardens can do is to close the toilets if unable to clean in time and get 'vans in to do otherwise is unfair to everybody affected.
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Although, as a regular on CT, you are obviously aware yourself that it's actually 13:00 and will presumably adhere to that rather than embarrassing the wardens by arriving early?
I do agree, though, with the points made several times now that the club is doing itself no favours by failing simply to email (or contact) all members with the information.
(As an aside, the cottage we've booked for next week has changed its arrival time from 3pm to 5pm to allow for deep cleaning and we were informed of this when our final confirmation arrived.)
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This Club is a shambles when it comes to communicating clearly to it’s Members, as numerous instances will bear out over the last few months. Once you understand this, and take what initiatives and precautions you can (read all possible information sources, double check with at least two sets of staff, then go back and check everything again, disregard most things said on Twitface) eventually after a week to ten days, someone from HQ pops up after realising things are a bit confused and those who use the forum get an answer. Meanwhile, mayhem for Wardens continues........
It reminds me of something else, but I can’t recollect at the moment.....😂
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seems simple to me, if in doubt arrive 13:00 hrs or after,
I suspect that all the wardens can do is to close the toilets if unable to clean in time and get 'vans in to do otherwise is unfair to everybody affected.
and can you imagine the uproar that would follow
oh! my life facilities closed possibly 12:00 hrs - ????I said it much earlier on in the discussion, on sites where there are only 2 wardens, and i have no idea how many this is, then the club should have employed contract cleaners, yes it is more expense, but do the club want happy campers and wardens that are not under pressure all the time. ?
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not well informed re club site access, but strikes me the wardens would have to close the facilities at approx 11:30 if they are to get reception ready, leaving facilities block partially cleaned which they no doubt would have to return too to complete cleaning, so how long is the block going to be closed for, best you can hope for is that the weather remains favourable and most people are out for the day, but i can imagine many who have just arrived sat in the queue with crossed legs, and many asking for a discount because the facilities are not available
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.....a party in a brewery? 😂😂😂
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I would not think at Cirencester the site staff will all be working in the facilities as with all sites with more than one or two couple team
The temporary 1300 arrival times are IMHO a blanket time over the whole network to cover all sites with toilet blocks which (if any information is forthcoming from EGH) is as the 1200 easyier to manage across all sites no matter what the staffing levels are per site
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probably why i have never been, stressed before you get on site, probably why i never use club sites as a general rule, stessed before you even arrive, wondering whether you should arrive sometime between 0001 hrs and 23:59 and is that GMT or BST?
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Good point - if ( and it's a very big "if" ) it's in the magazine then I think the club can fairly have claimed to have informed all members - what members do with the magazine is their own choice.
But an amended email confirmation would certainly be more effective - as I said earlier it's what has happened with our cottage booking.
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To me M, even if it is in the magazine other information sources need to be singing off the same hymn sheet.
Currently the interactive help, Covid information page and site pages are showing 12:00 arrival for the majority of locations. I think ET also said he received a confirmation email with the 12:00 time yesterday.
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Perhaps Club have sent all Members an email................but it’s still buffering...........and buffering.............and buffering............🤣
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But an amended email confirmation would certainly be more effective - as I said earlier it's what has happened with our cottage booking.
The club should amend its information on site web pages and in its reopening sites information and in its booking confirmation e-mails.
It is quick enough to send marketing e-mails. It needs to send an e-mail addressing this one topic, with a suitable heading to ensure that it is not dismissed as a marketing attempt.
If it is in a magazine the club cannot reasonably claim to have notified all its members since the know that many no longer read it.
The National Trust, RSPB etc do not assume that there membership read the magazine.
As I said earlier it is not important solely to assist their members but also site staff and the effects on those living or travelling near sites.
In my view the club has failed badly but it should never have implemented a 1pm arrival without informing all members beforehand and updating their site. Pretty indicative of a very poor management team in my opinion. It is not rocket science is it?
Somebody's comment earlier regarding organising an alcoholic party in a brewery was pretty much on the mark. Where they going to wait for a major show event to make the exciting announcement?
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Has anybody stopped to think that all these systems, website, booking system, email, etc need resource to change, some like the website maybe outsourced or as a minimum need some downtime to implement changes.
Has anybody stopped to think that based on the report of 1 warden on CT that drastic steps may have been necessary to implement new procedures to assist wardens with the daily routines .
Sites have only just opened there are bound to be lots of outstanding issues from campers and wardens alike, yes there have been some positive responses as to how sites are operating on CT but does anybody have any idea as to what the wider picture may be, and remember the club will be very keen to adhere to government guidlines , failure to do so could mean the closure of a site.
So if the wardens are unable to complete the deep clean each day that is required due to other duties needing their attention, then from the clubs perspective these issues take priority, informing the public will be secondary, so bookings for 5 months hence are the least of their priorities, keeping sites open and taking as much revenue as possible i would suggest is the name of the game right now.
When under attack you choose which ever action/procedure gets you out of jail in the shortest possible time and reduces the attack, moving arrival times out by 1 hours was perhaps the best form of attack, and the most manageable the rest will be secondary.
And of course whilst all this is going on in an environment that is totally not been seen before the club has a business to run.
Not saying the club is the greatest thing since sliced bread but my guess right now is that EG is in crisis management mode, and maybe still has staff working from home which will not help.
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So if the wardens are unable to complete the deep clean each day that is required due to other duties needing their attention, then from the clubs perspective these issues take priority, informing the public will be secondary, so bookings for 5 months hence are the least of their priorities, keeping sites open and taking as much revenue as possible i would suggest is the name of the game right now.
The club was able to e-mail its members asking that they stayed members. Why cannot they send an e-mail advising of the changed arrival time and admit that the detail on their website is currently wrong. Surely one member of staff could be delegated to do so? I am mindful of a number of sites, such as Melrose or Forfar where caravans arriving and being denied access is a large problem for nearby houses.
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Good post that points out the many problems faced by many companies in the leisure industry at this time,,
Like all things with this virus, the very steep learning curve that the whole world is on, has also many different ideas of how it can be mitigated as with the uk leisure industry
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You miss the point, emailing members asking for their support was probably a group decision taken over maybe a couple of days and as such was not an emergency.
Not sure how many members receive emails, i for one dont, and even if i did i sometimes go days without checking my email, the club will know what percentage of membership can be targeted via email in an emergency and may have taken the decision to hold off to see if more information should be included in the email rather than blasting off several emails containing minimum amounts of information.
Websites need a specialised person to change and often require down time to update.
As for sites with difficult access such as Melrose or Forfar, how do you know that the club have not targeted members with imminent bookings for these sites to inform them of the change, it is called crisis management.
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You miss the point, emailing members asking for their support was probably a group decision taken over maybe a couple of days and as such was not an emergency.
If you consider this an emergency then at such a time disseminating information to members is a priority. Going solely off what J Kernow has supplied, it seems that the blanket 1pm arrival may have been operating over 6 days. I don't know if that info is totally correct however. If it is it could have had an adverse effect on the travelling public, particularly at sites on roads into popular areas such as Broadway. When you opt out of e-mails you do not opt out of operational e-mails such as in regard to booking changes. If we take Jolly Kernow's info at face value than I consider CMC is being totally irresponsible.
I di get your point, why wouldn't I, but I am making my own Rufs
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As for sites with difficult access such as Melrose or Forfar, how do you know that the club have not targeted members with imminent bookings for these sites to inform them of the change, it is called crisis management.
I doubt it Ruffs because there are many similar sites and as the booking system has not been updated it becomes far harder to target these individuals than to target the general membership.
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Blimey, some on here do enjoy a group moan.... at what is a very difficult time should the Club concern itself with such criticism, especially from non-members, those who don’t use club sites or those who don’t even use a MH or caravan? The solution is fairly straightforward, just take the initiative and seek clarification, as they say it’s not rocket science and this is a pastime, not life & death.
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Totally agree ET. At the very least this must be causing problems for their wardens. Problems that they could really do without. Something that could be greatly mitigated by a member wide email alert, which as you say goes to everyone, even those that have opted out. Whilst everyone might not check their email daily like myself, I would lay odds the majority check it at least weekly.
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Many, not on this forum, may well not be aware of the need for any clarification. They made a booking to arrive at 12am and had a confirmation of arrival time of 12am.
The club management should concern itself with informing members. That should be within their remit. As a pastime it is important that site arrivals impinge as little as possible on other members of Joe Public
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