Return of Ferry Fare

harryb
harryb Forum Participant Posts: 1,536
1000 Comments
edited May 2020 in Overseas Campsites & Touring #1

Great service.

Yesterday we made the decision to cancel our European touring holiday. At 6pm last night I contacted the club using Live Chat to enquire about the ferry. It was all so simple and handled professionally. It was booked through Stena Line and my fare would be refunded less a £6 admin fee. I thought the £6 was a bit strange but didn't query the small some given that I had had no trouble. So all very good.

It got even better this morning when the agent I had spoken to last night phoned me to tell me that when she had cancelled with Stena this morning they had waived the admin fee so I would get back all monies. 

The live chat and the phone call this morning were so welcoming. I have been critical in some posts since Cov-19 but credit where it's due to the club and their agent, Jacci

Thank you

Comments

  • Unknown
    Unknown Forum Participant
    edited May 2020 #2
    The user and all related content has been Deleted User
  • Rufs
    Rufs Club Member Posts: 4,072 ✭✭✭✭✭
    1000 Comments
    edited May 2020 #3

    Health Minister has just announced that there will probably be no overseas holidays for Brits this year, so we should all get our money back for ferries, sites etc laughing

  • harryb
    harryb Forum Participant Posts: 1,536
    1000 Comments
    edited May 2020 #4

    I was told up to 28 days. At least i now have it in writing

  • IanTG
    IanTG Forum Participant Posts: 419
    100 Comments
    edited May 2020 #5

    My BF refund was said by the club to be 75% on credit card, and 25% 2-year voucher. The 75% took over 3 weeks to hit my card, but at least it got there.

    For me, I’m challenging the still-not-received voucher, as Competition and Market Authority legal ruling is that I am entitled to ask for a full refund. I just don’t want to be bound to The Voucher for (a) a timescale (b) a specific ferry company. Given the uncertain future and confidence around travel, if and when we do go abroad, I may feel a tunnel or quick Dover-Calais crossing is preferred to a longer one (Portsmouth-Santander in the case of our original booking).

     

  • harryb
    harryb Forum Participant Posts: 1,536
    1000 Comments
    edited May 2020 #6

    Just an update. Yesterday we got a full credit into our bank of all monies paid.

    Excellent service, only 8 days. Thank you CAMC and Stena Line

     

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