Warranties - Using Club Influence for Members

Wherenext
Wherenext Club Member Posts: 10,586 ✭✭✭
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edited March 2020 in Club Membership #1

There will be many members whose Caravans or Motorhomes are going to need to be serviced to comply with and safeguard their warranties.

Can the club use their influence, if they have any, to ask all of the manufacturers to extend these warranty deadlines by the same time as the Government deem unnecessary travel to be in force? This would be acting in the interests of their members, particularly those who have been specifically asked to stay indoors for the next 12 weeks.

I cannot see this type of travel as falling within the definition of essential, although it is quite possible that motor vehicles will still need MoTs. Nothing heard yet about what steps the DoT will take on them.

Moderator Comment - I have edited title of this thread so the content is easier to identify as we have had other threads started on the same subject.

Comments

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2020 #2

    I cannot see this type of travel as falling within the definition of essential, although it is quite possible that motor vehicles will still need MoTs. Nothing heard yet about what steps the DoT will take on them.

    My car is due an MOT. I certainly can't argue it's  essential, particularly as we have a second and can walk to the local COOP. I think you are allowed to drive it for an MOT without one.🤔 It can therefore sit on the drive until restrictions are lifted. I will just have to charge the battery occasionally, if it goes on for months. Not sure of the legality if it was parked on the road. I assume in the fullness of time some information will be forthcoming.

  • clarinetman
    clarinetman Forum Participant Posts: 265
    edited March 2020 #3

    Hi I am in same position, heard this morning garages can stay open so hoping the garage will collect and drop off after service and test.

    I looked at parking it up on drive like you but think you still have to sorn the vehicles tax which is done on line then retax when ready to take car to be mot 

    What a lot of messing about, sure someone will correct me if I have got it wrong I also think a vehicle cannot be kept on the road legally without a mot certified 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2020 #4

    I have posted on another thread about MOTs the email i recieved states that commercial and public service vehicles are suspended for three months and instructions for private vehicles to follow very soon

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2020 #5

    I can only find info about approval tests being suspended, not MOTs. What is the source of this, please, JV?

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited March 2020 #6

    I assume that caravan dealers will be closing and as such no where to have your outfit serviced? Will mobile services still be allowed? I would think not.

    So surely the likes of Swift will give some leeway on warrenty rules?

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2020 #7

    It is the Min of Transport  website

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited March 2020 #8

    I spoke with an owner of a Bailey caravan today and his caravan was due in for a service in the next week or so. The local dealers have closed their workshop but informed him that they, the dealers, have been told that warranty will be extended due to the crisis. His dealer has optimistically booked him in for a new service in early June.

    The dealer reassured him that they have confirmation of his original booking but I do wonder about those that have mobile services and/or do not have their service booked yet.

    I also wonder if Bailey will issue an official statement.

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited March 2020 #9

    OH tells me that we have had an email from our dealer to say that the manufacturers have extended their time frame for services where one had been booked prior to last nights announcement.

  • marchie1053
    marchie1053 Forum Participant Posts: 584
    edited March 2020 #10

    According to BBC News Website, the position on MOTs for Cars, Vans and other private vehicles is 'under review' [perhaps they're expecting an announcement soon? Otherwise Beeb would say 'Car MOT requirements remain in force'?]

    Steve

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2020 #11

    Our local garage said this morning that it is currently business as normal in respect of cars and vans until they hear otherwise. Therefore, we either have to SORN or MOT them to stay legal.

     

    Found it, JV, it’s the DVSA section of gov.uk.

    https://www.gov.uk/government/organisations/driver-and-vehicle-standards-agency

     

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited March 2020 #12

    Had an email from the garage where my XTrail is booked for a service and MOT. They are closed except for  priority workers. All other bookings are to be rearranged. (They will contact me) It says for after the 13/4. However, I suspect it will be a considerable time after that date before restrictions are lifted. I suspect this might be the case with a lot of garages, as they will be short of staff and of course have to maintain social distancing. I brought the MOT / service forward a couple of years ago, to avoid when we were away, so my road fund tax does not run out until the end of May, so no need to consider SORN until then.

  • Burgundy
    Burgundy Forum Participant Posts: 313
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    edited March 2020 #13

    From gov.uk website :-

    If your MOT is due from 30th March, extended by 6 months.

     

    Elddis website says they will not penalise owners for not having van serviced on time, provided done as soon as possible after restrictions lifted

     

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited March 2020 #14

    Hi everyone,

    I have some links below from manufacturers regarding warranties and services. These are the ones we are currently aware of:  

    www.baileyofbristol.co.uk/news-events/covid-19-update-from-bailey-of-bristol

    www.swiftgroup.co.uk/coronavirus?utm_source=coronavirus_bar&utm_medium=coronavirus_bar&utm_campaign=coronavirus_bar 

    www.elddis.co.uk/hub/article/550/servicing-your-vehicle 

    twitter.com/AdriaUK/status/1242447380655624192?s=20

    I hope this is helpful and we will post here if we see any more. 

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited March 2020 #15

    As already mentioned by Burgundy, there has also been an government announcement today about granting an MOT temporary exemption so that if your MOT is due from 30th March 2020 you will automatically receive a six-month extension. It is also advised that you must still keep your car in a roadworthy condition and garages will remain open if you need repairs.

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited March 2020 #16

    Thanks Ro but is there any chance the Club could make the approach to the rest of the industry to find their response?

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited March 2020 #17

    We are in the process of getting all info. Coachman have now also advised their customers. See below:

    twitter.com/CoachmanCaravan/status/1242899120219664386?s=20

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited March 2020 #18

    Thank you for the update Ro.

  • LeTouriste
    LeTouriste Forum Participant Posts: 348
    edited March 2020 #19

    All garages are not open - my VW service dept, with whom I have a service plan, are closed until the end of April and there is no indication whether this date might be extended.  As my annual service (already booked) is due by the end of May I do have some leeway to go beyond this for essential use. My first MoT is due by 30th May, and the government’s six months grace does free up any urgency.  If I do find any need to visit a garage, then I would have to visit whatever is available - which would be very unfortunate for a 3-year-old car with less than 13,000 miles on the clock.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2020 #20

    Repair garages are able to remain open but some have chosen to close.

  • Charisma
    Charisma Forum Participant Posts: 3
    edited March 2020 #21

    Message from Roller Team:

    Hello Mr Jones

     Thank you for your enquiry.

     I can confirm that we have received notification from Roller Team in Italy that all due Habitation services have been provisionally extend for a period of 3 months, this will be further reviewed if required

     In the meantime we do hope that you keep safe and well.

     Best regards

     Paul Stubbs

    Customer Services Manager

     

     

  • marchie1053
    marchie1053 Forum Participant Posts: 584
    edited March 2020 #22

    Le Touriste, have you registered your account with VAG UK online? I received an email about a week ago,inviting me to register. I was then able to contact VW UK by email to raise a couple of queries which were answered within 48 hours.

    I've just checked the website and seen the 'To protect our employees, phone lines closed' message, so email is the best option.

    VWCVFinanceCustomerServices@vwfs.co.uk email address. They will probably reply with about a dozen questions to verify your identity and the vehicle but, after that, the service is very efficient.

    Steve

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