An open letter to the Community Manager - reviews
Comments
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well as you pointed out before it is all subjective? What appears slow to you may not have been to others? what appears deeply defensive to you may not be to others?
But surely a complaint (no matter how slowly dealt with if that is the case now) is better than cyber bullying?
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It’s about decency, do we have it or not. ‘Duty of care’ is a powerful thing, I for one do care about anyone being accused of something they may not be guilty of. A complaint about the ‘person’ is subjective, a complaint about the power failing for 7 days on the trot is objective. The-‘complaints to HO’ advice is the fairest way, not on an open forum with no chance of redress. Innocent till proven guilty-for all, wardens & sainsbury employees.
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well I hope your customers did not have that approach to you?
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+1, said it all very succinctly
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I wouldn’t disagree with what you have written, it mirrors the one none staff related issue we have had with the Club. What you have written doesn’t personalise nor abuse an individual it’s a corporate failing, and that’s the difference.
I think it’s fine to leave negative comments about a Site. But abusing a member of staff is different. They have no recourse to respond, it’s probably a term of employment. They have to rely upon their employer to investigate and take down personalised comments that might or might not be untrue, and investigate them further. If you provide and advertise a review section, then it has to be monitored as a duty of care towards staff.
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they do stand, as they do is your post. Slow to you may be fast to others, why your definition is the accurate one?
My point is that I personally think a complaint handled no matter how fast or slow, is better than cyber bullying, but your may think differently?
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I'm not sure i'm anymore concerned about the welfare of club staff as I am for the Sainsburys staff where I shop , they know what they are letting themselves in for
so if they were abusive or lied about your shop online, you would just think 'I knew what I was letting myself in for?'
No matter what the job everyone deserves to treated with respect and decency, as said in Rocky's post, no one goes into a job thinking otherwise. I think it is nonsense that wardens (or staff at sainburys) think they can be treated abusively and just shrug it off as that's part of I job, I knew it would be?
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+1 from me too
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I tend to agree with Husky. I can't see anything wrong with polite non abusive comments, that don't go into endless detail. To say you were not happy with the site staff as you found them offhand should be allowable. It is after all a site review and the staff look after it.🤔 The comment might be subjective but then you have been asked to review your opinions.
If I was reviewing a restaurant l would feel justified in mentioning that the table waiting was poor or rushed, not up to their usual standard etc.
More detailed issues should be dealt with as a formal complaint.
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Well, yes, you should look into cyber bullying (ask any teacher or google it).
Fred has no right of reply, it may be true or may not. Fred may be upset that he is being called rude on a public forum for anyone to read. It may affect his professional reputation.
Cyberbullying is the use of technology to harass, threaten, embarrass, or target another person
Cyberbullying includes sending, posting, or sharing negative, harmful, false, or mean content about someone else.
Cyberbullying can take many forms. The following are just a few examples:
Harassing a user over an instant messaging session.
Posting derogatory messages on a user's Facebook or MySpace page.
Circulating false rumours about someone on social networking websites.Cyberbullying Effects. Like all forms of bullying, cyberbullying causes psychological, emotional and physical stress.
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Poor Fred. It sounds as though he needs re training.
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It’s a matter of understanding the difference between
”I wasn’t happy at the Site staff as I found them offhand” (impersonal, objective overall impression)
”Fred the Warden was rude” (very personal and subjective)
Both examples need investigation, and possibly retraining, neither are abusive, but if Fred is having mental health issues, then who knows what might happen if he reads the review! Hence the duty of care towards staff.
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Am I correct in saying I that there is no information online or anywhere in print that publicly lists the names of site staff or which sites they are based on. If this is true how can stating a site staff member at Site X is rude be construed as bullying.
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If you identify a warden, Fred, then you have by vertue made a personal statement.
But by saying "Warden" you are identifying a role.
If that role is not being performed to standard, a member has every right to say so.
Fred the warden did this. Not allowed.
The warden did this. Is allowed.
If Fred is so insecure that a comment on a forum would push him over the edge, the club has already failed him, within Duty of Care, as not identifying him as unsuitable for the post!
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their names are still displayed on the site, and of course if a review is about that site, they have in effect been targeted.
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The staff names are all on display at each site,so a reviewer has access to that plus each staff member has name badge on their "uniform" the annual published list of site with the staff names was withdrawn a few years ago ,and also the reason that unless advised ,they are not allowed to give "visitors" the name and pitch numbers of members on site
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not quite, the rules have been made very clear by Ro,
We always want people to be able to review a site they have stayed at with their honest opinion about the site and their experience. We will remove reviews if they contravene the guidelines i.e. are offensive to Club Staff as we have a duty of care or if they may potentially be libellous. However wherever possible the Club will try and post a response. We do also ask that reviews aren't complaints and that complaints are sent directly to the Club to investigate via our complaints and compliments procedure. We do get a lot of reviews that are just a complaint about staff and do not actually review the site. If complaints are sent via the right channels they will be investigated so leaving a review is not the best course of action.
as you can see no mention of names, just staff
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I was replying to your point, it was Fred afterall.
Where? I dont see it.
All it says is dont be offensive.
"I thought the Warden misread a situation, and their manner towards myself was not upto the standard I would expect from a CMC site xxxxx, this cannot be the first occasion this warden has acted this way, I felt my stay compromised"
Cant see anything wrong with that ficticous account, complies even if I named a specific site
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Yeah, Slate, Rock and Gravel company took him on!
Kept him well away from the public!
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It is amazing to me how many on here take being treated without decency and possible bullying so lightly and make jokes of it?
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