An open letter to the Community Manager - reviews
Comments
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it is a complaint, maybe unfounded, (possibly warden told some one off about their dog weeing outside the office), and emotive and certainly the part about the first occasion is certainly speculation has no place in a factual complaint and the warden has no right of reply.
It is very simply against the rules, agree or not you have to keep to them.
But I suspect you know all that
PS it wasn't me about mentioning Fred first, look it up.
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Which is the very point.
A review in 2018 of a site may change in 2019 by the introduction of new Wardens, for better or worse.
Doesnt the membership have (Corners) are right to know?
I point again to the CMC Warden recruitment page.
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That example, of dog fouling, mine never did, would only toilet on grass, funny little girl she was, but anyway, it is worthy of a review.
"Warden thinks a solution to dog odour is not to perform cleaning duty, but berate, not my word, every customer with a dog upon arrival, dog owners should avoid this site."
See.
God I'm good😁
Work calls, enjoy.
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A CV these days it seems ,can contain a lot of idealistic information that will need an extremely proactive HR dept, to sort out the "real"person that is suitable for the job that involves so many different aspects it seems , that a site warden needs to deal with, which can only be found if suitable by on job(sites) I have seen three pages of fullscap paper with a list of what has been requested to be done by wardens by members when staying on sites
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I've been here on ct since it's inception in 2012. Some will remember how "lively" it used to be back then? Times change and the advance of the keyboard warrior is relentless. Personally I'm one of the thick skinned types and you won't offend me or wind me up no matter what. That's life on an open forum. Reviews however are different and there are some staff members reading them who may not be as savvy when online. (I'm being polite). There's really no need to get personal when writing a review, if you've something to get off your chest then follow procedure and write a formal complaint.
It's obvious here that some posters, either writing a review or on this forum really don't understand the meaning of cyber bullying.
I'll also agree with a comment by peedee above, why the need for a comment button anyway?
Evening All
JK
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+1 to all there JK
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I’m not quite sure what DD is asking for? Are you asking JK if the Club has a complaints procedure for staff who might have a grievance? Or are you asking if the Club offers members a written complaints procedure. They certainly do this, it’s at the bottom of this page under Useful Links, Contact Us, as JVB points out.
https://www.caravanclub.co.uk/contact/compliments-and-complaints/
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I can't say I've noticed if wardens have name tags and would therefore be unable to name them. "I found one warden offensive and officious" would perhaps be a better way of wording it as the name of the individual means little to the casual reader anyway. If a phrase such as that above is used in a review, formal complaint procedures can ensure that the matter is dealt with appropriately.
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that is still against the rules, and not permitted, the warden though unnamed is linked to the site being reviewed, it can only be one of a small number of people (a minimum of two) and all will be associated with the same remark. Totally unfair. They have no reply and it may not be true.
Also that wording in a review will not lead to a formal complaint (and rightly so), you would have to write in to begin that process.
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MrC, there isn’t much fairness nor justice around from folk I’m afraid. I’m not a fan of the ‘hang em high’ mentality☹️
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Indeed I have found some replies on this thread to be very saddening.
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I certainly would never name anyone. However, I don't see that a generalised comment is against the rules. That's certainly not how I would interpret them.
Not that we have ever had a problem and my generalised comments generally run along the lines of the "hard working warden team".
If generalised comments are banned, I don't see how anyone can leave an accurate review. Dealings with the staff are part of the overall experience of your time on site and should form part of the review.
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sorry Husky but you posted:
The trouble is we now live in a PC world where no one can say anything against someone in case they get upset
years ago if you called someone an "idiot " ,they just shrugged it off , but now !, well ..............
You are the one who suggested that calling someone an idiot in years gone by would be shrugged off and now it wouldn't. Wasn't that what you were implying by the well...........?
I was certainly not twisting any posts but asking if you thought calling someone a idiot was acceptable in a public forum?
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Most of us have evolved. The law of the jungle should be just that-‘of the jungle’
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There is no problems with generalised remarks Steve, it is the offensive remarks which are the problem?
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yet it happens from time to time to time on CT....there have been several complaints that I know of....
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It’s an age thing ET, a lot of older folk lack empathy I’ve noticed, in fact I’ll use a trick I’ve seen used. . .’no offence’. Ergo I am now blameless👍🏻😊
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thought you said: this is my last post on this thread as you just don't get it
Actually yes, it is could be very offensive, Idiot was formerly a legal and psychiatric category of profound intellectual disability in which a person's mental age is two years or less, though this has changed in recent years and while I would use it informally I find the term offensive when used on a public forum (or meeting) and would never think of calling a warden, or indeed anyone in a job, or dealing with on a formal basis, an idiot.
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agree with Steve, how can it also be acceptable to mention 'helpful' staff by name.
wouldnt it be better not to have this 'list' of wardens and their sites (anyway, who cares which warden is where, except where folk know someone 'good' or 'bad' will be there) and not to have name badges either...
does the club, or its members, want/need to be on first name terms with the wardens?
having said that, I do read name badges and I will address someone by their name if I feel I need to (CC or Sainsburys) but a warden list, what does it acheive other than statements about who can be traced to where.
pointless.
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'The mail warden"
didnt he like your 'posting', alan.
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