Complaints with the Caravan & Motorhome Club

Without knowing what the complaint was about it is very hard to comment. Not personally had cause for complaint and therefore no personal experience.

+1 spot on👍🏻

I don't think we do need to know more, David, as the OP is asking if people get satisfactory responses from the club. He's not asking for advice on his particular issue. 

Only time we have had cause to complain about a Club Service, was over an insurance policy. It wasn’t what we had been lead to believe (trust me, we read the small print). So we cancelled it and will not consider using Club insurance again. We got exactly what was promised via the C&CC interestingly, despite not being members. So they have come up with the goods repeatedly year by year, and we have spent a lot of money with them.

Determination, without getting too stressed, and seeking advice if you need it. Factual and polite, coupled with tenacity, and dare I say, the mind set to be able to weigh up when enough is enough is the best approach. 

If your complaint warrants it, and you are on absolute rock solid ground, then get press involved. Nothing helps resolve a complaint with a large customer service company faster than a hit in the reputation. But go through the other channels first, you have to be fair and honest.

IAN😃

I hope I find you well, X. (Britters)

Good advice too.

I complain always, some very large companys too, Fiat, Jaguar, Comet (now gone), Solicitors and others.

It is an art, and nearly always you have to include either the threat of legal action or a passage of the relevant and current legislation to imply knowledge.

You also have to be honest with yourself and decide if it really is a complaint worth  persuing.

Michelle (Wife) is in retail management and some of the customer complaints she receives are not that real. She makes a judgement on the person giving the complaint rather than the actual complaint, so attitude is another important factor.

Too aggressive or blatantly  playing the system and you will be dismissed out of hand.

 I have complained to the club once, not really dealt with in a way you would expect a large organisation to do. Didn't get the impression of any organised procedures, but as said you make your own judgements and move forward.

I would expect from a CLUB some form of formal letter,  not email, if not a direct answer but at least an exercise in PR.

Not had cause to complain about Club issues for a long time now but have complained about package holidays and the delay of a month is par for the course. Acknowledgment emails usually include "...legally we have 28 days to investigate..." Just keep pestering if its worth it. Good luck. 

That's quite a valid point, regarding trying more sites.

I left some years ago because of the start of price increases, our regular CMC York site became silly, so took a seasonal pitch round the corner.

You do become regimented in choosing CMC sites because "I'm a member" mentality.

We only came back because of our February holiday, Michelle wasn't upto travelling too far, and there isnt a great deal of choice that time of year, so Sandringham CMC site fitted the bill, upto that we have had some fine holidays on various commercial sites all over England and Wales.

 But I will say, be sure of your complaint being legitimate, only you know the details, the CMC in our favour does have a good booking procedure, re chopping and changing, cancelling, no deposits, so be sure cancelling is the right thing.

Good luck.