Complaints with the Caravan & Motorhome Club

13

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  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,147 ✭✭✭
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    edited May 2019 #62

    It’s shorthand for head office. East Grinstead House, or something similar.

    Sometimes known as EGT - the T being Towers. 

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited May 2019 #63

    Yeah i know what you mean . 

    The reason i started the thread on here is to see if there is an area of this club where there lies injustices in complaints procedures. Is it common that we are fobbed off ...or are we listen to, and taken seriously. With injustices fully explored. 

    I know a lot of people maybe give up at the first email.....but this is so unfair i need to push it a bit further so set the bar higher . I was just wondering of others experiences hence the thread . I have to weigh that up with my own anxiety levels and whether its best we just leave quietly or fight for standards here ....i suspect it will be the first of those statements sadly . Its a shame really . Thanks for your thoughts though

     

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited May 2019 #64

    Hello gizacuppatea, I'm sorry to read you have a complaint with the Club and would like to assure you we take all complaints very seriously.  We will of course review your further correspondence and come back to you as soon as possible.

    I would like to also let our members know if you would like to make a complaint or indeed compliment, you can find out how to do so here: www.caravanclub.co.uk/contact/compliments-and-complaints/

     

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited May 2019 #65

    Thank you .

    Appreciate the time and trouble you took in replying :-) 

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,647 ✭✭✭
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    edited May 2019 #66

    Keep us posted, gizza, it will be good to know how you get on. Hope that things are sorted to your satisfaction.

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited May 2019 #67

    Will do thank you 😊 

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #68

    Almost 2 weeks now ( since my second email) and still no updates 🤷‍♀️ . Mmmm . Think, in its absence,  I have my answer . 😞 

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2019 #69

    You posted and, presumably e-mailed 29th May. 10 days ago and 7 working days ago.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited June 2019 #70

    I would suspect someone shot the carrier Pidgeon bringing  your answer surprised

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #71

    Emailed before i posted on here , so its been longer .....but since the very first email its been 46 days . I’ll let you work out how many working days that is , as i am a bit short on time today 🙈

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #72

    Just have concerns with the passage of such a huge amount of time that a true record of events will be lost . At least i have photographic evidence as back up . 😞 

  • Navigateur
    Navigateur Club Member Posts: 3,880 ✭✭✭✭✭
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    edited June 2019 #73

    Please don't give up trying to get a resolution.  Not just for yourself, but for the other members who may fall into the same bottomless pit.

    Thanks to Rowena for a link to the bottom of the complaints procedure.

     

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #74

    Thank you so much for your post Navigateur. It actually means more than i can say . Thank you 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,867 ✭✭✭
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    edited June 2019 #75

    You don't mention whether your second email was acknowledged? If it was did they give an indication of when you would hear back? If you had no acknowledgement I would send it again.

    David

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #76

    Just checking my emails ! Its actually the 3rd one that was sent , not the 2nd.  Yes it was acknowledged with the content ( amongst other words ) , ‘i will review this again and come back to you shortly’ 🤷‍♀️

     

    I will just continue to wait . To be honest i just wanted to update as people asked me to . 

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #77

    Just to update ....as i said i would . We got an email from the caravan club today and offer of a site voucher . Thank you for everyones posts here, very helpful and comforting to be honest . Thank you 

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2019 #78

    If that was all it took to satisfy you, and assuming that you are satisfied, I am glad that it was a relatively trivial matter as I had no idea what the problem was and whether you had suffered damage or significant financial loss.

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #79

    It was a big matter to us....but as i suffered a rare out of the blue s.c.a.d heart attack at 49 and almost died , it makes me now more wise to choose my battles . And how long i fight them for .A new perspective on life if you catch my drift ...i can go on fighting, but with that in mind i am happy that i was believed, it wont happen again with anyone else and the club have given us a site voucher . Result from where i am standing dont you think ?  Sorry ...probably sounds a bit more arsey than i intended it to . The lady emailing was nice anyway . 

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited June 2019 #80

    I was concerned that it might have been a more serious matter G. Glad it wasn't

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #81

    ??? Serious is subjective. 

    I had enough sleepless nights and we lost enough money . My reasons for leaving the matter are highlighted in the post above re my heart attack .

    Thanks for your thoughts anyway 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,867 ✭✭✭
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    edited June 2019 #82

    gizacuppatea

    Now that it is settled is it your intention to share the details with us or would it be better that I lock this discussion if you have no more to say on the matter to save speculation?

    David

     

  • Cornersteady
    Cornersteady Club Member Posts: 14,431 ✭✭✭
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    edited June 2019 #83

    well make sure you use it on the most expensive site and also with a SPsmile

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #84

    Thank you Cornersteady . I appreciate your post 😊

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #85

    Oh gosh...that sounds a bit controlling 😬 . Erm ...not belonged to a forum like that before . Didn't realise thats how it worked . Not sure what to say 🤷‍♀️

    Can it stay whilst i have a think ? 

    Sorry ...i didnt mean for this to come out as rude as it may of? 

  • Amesford
    Amesford Club Member Posts: 685 ✭✭✭
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    edited June 2019 #86

    I think we are talking about the way system works not the subject of the complaint alas it would appear the club does not have a system. Surely the wardens keep a incident log to refer to at a later date, if someone  has a complaint it is entered into the log along with the action taking (if any) 

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #87

    Thank you for understanding . 🙂

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,147 ✭✭✭
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    edited June 2019 #88

    Giza, in your OP you asked the following questions :

    " ....did anyone ever get a satisfactory outcome ? Anyone get a positive ending ?”

    It seems you can now answer them yourself with a resounding “Yes”. Really there’s no need for you to say more unless you want to. Don’t be pushed by others but do your own thing.  

     

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #89

    Thanks Tinwheeler. I got an ok result , ( not sure it was a resounding result.) ....but it was ok ....but honestly i think it was because i pushed and had evidence and it was undeniable  . That will do for me . I’m not going to push it any further as i said before , life is too short . I was believed ...which means a lot . Hopefully wardens will now be more aware ...which is a result , i got a little of what i lost back . And the lady who dealt with my concerns was helpful. Thank you for your help Tinwheeler 🙂

    Just in closing , it is worth fighting for something if you come up against any unfairness. Thankfully its the first time in a fair few years that it has happened to us. Maybe a better system of complaints , procedures and a quicker handling time ...but this result is ok for us . I do thank you for your time and support Tinwheeler and that thanks extends to everyone who has contributed here on this thread . Thank you 😊 

    i would hate to-be thought of as a trouble maker here . That upsets me greatly . Just one who hurts when faced with injustices and is inclined to speak up in case it affects others . Thanks x 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,147 ✭✭✭
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    edited June 2019 #90

    All the best, Giza. 

  • gizacuppatea
    gizacuppatea Forum Participant Posts: 131
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    edited June 2019 #91

    Thanks 😊

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