Member Offer: My Esso Card

That's actually good news, as it means PK are using a proper customer service tracking tool.  MUCH better than them simply having an email client.

However, it'll only be as good as the configuration, training and staffing.

Would 'our' club be so kind as to comment on all this?

Particularly relating tothe evidence provided by Shockability

Forgot to say, this isn't how I'd expected the card to work.  I'd expected to be able to use the PK card at any Esso garage and relax in the knowledge that I'd be charged the lower of the fixed price or (pump price - 1p).  This idea of paying by having the check the price, pay by separate means and then send an image of the receipt to PK is clunky and poor.

You should have been charged 1p a litre less than the pump price with your card according to the TCs ,

I was keen to join up with Pump King after seeing the potential savings quoted up to 8p / litre - that's 36p / gallon in old times!

Well what a disappointment - they are sending text prices each week since I joined in December after having all my personal details.

These process they quote have averaged 4p to 6p a litre more expensive than my local independent garages and supermarkets.

I use Super Unleaded in my Golf that does 34mpg - doing 500 miles a week, if I use my Pump King card, that is going to cost me £4 a week or £200 per year more on average than Tesco or Sainsburys!!! 

No saving - so please be aware its not what it seems and the club should be aawre of these false claims.  Unsubscribed and card cut up.

What would be very interesting would be to know the data and formula used by Pump-King and/or the CaMC to make the suspiciously very inaccurate claim that "On average members will typically save 8p per litre on premium diesel or unleaded fuel and 5p per litre on standard diesel or unleaded fuel."

There isn't a great deal of difference in price between one Esso station and another from what I can ascertain other than on motorways of which, in the whole of the UK, it would appear that there are only 15 Esso stations. I'm sure very few of us would use a motorway by choice to fill up. Based on this week's pricing, what is the highest saving to be made - excluding using motorway sourced fuel. Mine is £0.027 per litre on standard diesel. That is only about half the promoted "average". Yes, it's a saving if there is no hassle but a long way from what we were led to expect.

have they got your correct address as could have been posted and sent somewhere else. just a thought. worth checking.

then what's the problem, just keep using Tesco and Sainsburys. nobody ever said you will save money over the supermarket price only the Esso pump price. I've saved money when using Esso fuel but wouldn't expect to save when using Shell fuel.

Thanks, that's a fair point which could have been confirmed if they ever bothered to answer emails. Part of the confirmation of acceptance would surely be to confirm debit card billing address. Plus, first line of their T&Cs -  Address of CAMC member must match the address to where the fuel membership card will be sent. I have never not received membership cards, travel docs or Club Magazines. Your point is worth raising though.

Here is one for today to keep thread "active" i am still waiting for any form of reply ref the £5 credit as promised

more chance of getting a reply from heaven than Rowena.

I emailed these every day for 3 weeks then when checking my bank account it was in. try it.

accounts@pump-king.co.uk

accounts@myessocard.co.uk

Good luck.

next time to check my account will not be until next week, an email confirming? from PK accounts would be a bit of good PR