Member Offer: My Esso Card

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  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited March 2019 #1262

    That's actually good news, as it means PK are using a proper customer service tracking tool.  MUCH better than them simply having an email client.

    However, it'll only be as good as the configuration, training and staffing.

  • Shockabilly
    Shockabilly Forum Participant Posts: 3
    edited March 2019 #1263

    What an absolute joke this Esso Card lark is...it was promoted on the basis of 5p-8p savings per litre for card holders, well as far as I can make out I've saved absolutely nothing & been charged as per the pump prices...I've binned it!

  • redface
    redface Forum Participant Posts: 1,701
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    edited March 2019 #1264

    Would 'our' club be so kind as to comment on all this?

    Particularly relating tothe evidence provided by Shockability

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #1265

    When having a look on line it is not just  cc members that have been having problems with this promotion,  but it seems members of other "clubs/organisations that have become involved, are having the same problemsundecided

  • Surfer
    Surfer Club Member Posts: 1,303 ✭
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    edited March 2019 #1266

    When the card is swiped at the service station you will not see the discount however when your account is debited you will then see the discount!

  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited March 2019 #1267

    You should be charged the rate that was sent to you in the text.  That may be higher or lower than the pump price.

    The receipt you get at the filling station will show the pump price - but that's largely irrelevant - look at your receipts on the pump-king site to see what you've really been charged.

  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited March 2019 #1268

    Forgot to say, this isn't how I'd expected the card to work.  I'd expected to be able to use the PK card at any Esso garage and relax in the knowledge that I'd be charged the lower of the fixed price or (pump price - 1p).  This idea of paying by having the check the price, pay by separate means and then send an image of the receipt to PK is clunky and poor.

  • Popty 51
    Popty 51 Forum Participant Posts: 21
    edited March 2019 #1269

    Hi all, last week the text from Pump-King (the ESSO card) stated the weekly price for diesel was £1.269, however my local ESSO garage had diesel at the pump price of £1.259, I mistakenly used my ESSO card & was charged the £1.269 & NOT the pump price, so no savings this time, wont make that mistake again, will shop around in future.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #1270

    You should have been charged 1p a litre less than the pump price with your card according to the TCs ,

  • Surfer
    Surfer Club Member Posts: 1,303 ✭
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    edited March 2019 #1271

    As per Rowena's post send the receipt off to Pump king and they should credit you with £0.01pm for every litre bought.  However this is a hassle so most people will probably not bother as they know communication with Pumpkin is zero!

  • StumpyLC
    StumpyLC Forum Participant Posts: 4
    edited March 2019 #1272

    I was keen to join up with Pump King after seeing the potential savings quoted up to 8p / litre - that's 36p / gallon in old times!

    Well what a disappointment - they are sending text prices each week since I joined in December after having all my personal details.

    These process they quote have averaged 4p to 6p a litre more expensive than my local independent garages and supermarkets.

    I use Super Unleaded in my Golf that does 34mpg - doing 500 miles a week, if I use my Pump King card, that is going to cost me £4 a week or £200 per year more on average than Tesco or Sainsburys!!! 

    No saving - so please be aware its not what it seems and the club should be aawre of these false claims.  Unsubscribed and card cut up.

  • Surfer
    Surfer Club Member Posts: 1,303 ✭
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    edited March 2019 #1273

    I never knew that Tesco or Sainsbury sold Super or Premium unleaded?

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited March 2019 #1274

    What would be very interesting would be to know the data and formula used by Pump-King and/or the CaMC to make the suspiciously very inaccurate claim that "On average members will typically save 8p per litre on premium diesel or unleaded fuel and 5p per litre on standard diesel or unleaded fuel."

    There isn't a great deal of difference in price between one Esso station and another from what I can ascertain other than on motorways of which, in the whole of the UK, it would appear that there are only 15 Esso stations. I'm sure very few of us would use a motorway by choice to fill up. Based on this week's pricing, what is the highest saving to be made - excluding using motorway sourced fuel. Mine is £0.027 per litre on standard diesel. That is only about half the promoted "average". Yes, it's a saving if there is no hassle but a long way from what we were led to expect.

  • EasyT
    EasyT Forum Participant Posts: 16,194
    1000 Comments
    edited March 2019 #1275

    https://www.allstarcard.co.uk/fuel-card-services/uk-fuel-price-information/

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited March 2019 #1276

    have they got your correct address as could have been posted and sent somewhere else. just a thought. worth checking.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1277

    yes but how many credit/debit cards are there around the world and all using just 4 digits equated to probably millions that are the same.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1278

    then what's the problem, just keep using Tesco and Sainsburys. nobody ever said you will save money over the supermarket price only the Esso pump price. I've saved money when using Esso fuel but wouldn't expect to save when using Shell fuel.

  • WillDeBeast
    WillDeBeast Forum Participant Posts: 95
    edited March 2019 #1279

    They do.  I filled up my mx-5 with Sainsbury super/premium unleaded yesterday.

    But Asda and Morrison do not sell super/premium unleaded AFAIK.

     

     

     

  • 4Star
    4Star Forum Participant Posts: 5
    edited March 2019 #1280

    Thanks, that's a fair point which could have been confirmed if they ever bothered to answer emails. Part of the confirmation of acceptance would surely be to confirm debit card billing address. Plus, first line of their T&Cs -  Address of CAMC member must match the address to where the fuel membership card will be sent. I have never not received membership cards, travel docs or Club Magazines. Your point is worth raising though.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1281

    OMG. No posts yesterday moaning about the card. Nice to see. Thanks.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #1282

    Here is one for today to keep thread "active" i am still waiting for any form of reply ref the £5 credit as promisedsurprised

  • Watendlath
    Watendlath Forum Participant Posts: 232
    edited March 2019 #1283

    Could be we are all sick of banging our collective heads against the brick walls of PK and EGH! 

    I, for one, am still waiting for PK (and anyone else they passed them to) to confirm they have destroyed the old card details from when I changed the card to a more secure one. Until then I wont use the card, even if the price drops to below my local supermarket, so any money taken will be simple theft.

  • Rufs
    Rufs Club Member Posts: 4,072 ✭✭✭✭✭
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    edited March 2019 #1284

    Oh! ok here goes...what about the prize draw Rowena ???

  • JohnM20
    JohnM20 Forum Participant Posts: 1,416
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    edited March 2019 #1285

    Or those that have requested to be able to change pin numbers for one of our own choosing but which has met with stony silence from both PK and CaMC.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1286

    more chance of getting a reply from heaven than Rowena. undecided

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #1287

    That comment was not called for undecided

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1288

    I emailed these every day for 3 weeks then when checking my bank account it was in. try it.

    accounts@pump-king.co.uk

    accounts@myessocard.co.uk

    Good luck.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
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    edited March 2019 #1289

    just stating a fact that she's very slow at answering any thread on the forum. just my observation. innocent

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited March 2019 #1290

    next time to check my account will not be until next week, an email confirming? from PK accounts would be a bit of good PRsurprised

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,138 ✭✭✭
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    edited March 2019 #1291

    Don’t blame Rowena. Blame her bosses.

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