Member Offer: My Esso Card
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NEWCONTENT Posted on 08/01/2019 12:11
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Still waiting for mine too and i applied at the end of November!Been receiving the fuel prices for about 4 weeks now.
Well my card did turn up last week on the 10th. Followed instructions to find pin no on my Essocard account. Topped up at my local esso garage next day (10p cheaper than pump price at station) and used card, all ok so far but no transactions showing on my account yet.
Will be keeping a close eye on it in view of the recent problems!
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The debit should happen on Wednesday 16th Jan as it takes 7 days. It is first processed though service station, then the issuer of the Esso card and at that point the instruction sent off to debit your account. From the time the bank is notified of an pending debit to the actual debit taking place seems to be about 4 days as there is always a weekend or 2 working days to take into account.
BTW I am still waiting for the return phone call so suspect I am not the only one with a threatening email. Plus others who have been double dipped. I wonder if they would pay bank charges if they double dipped and caused you to go over drawn?
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Some years ago my credit card was debited for a flight to somewhere I've never been to... When I became aware of it, I rang the helpline which is available 24/7.. They cancelled the card.. issued a new one.. sent me a form to sign with the fraudulent activity already on it.. credited the amount.. Perfect and efficient response.
What a difference to myessocard's response... phone back on Monday we are shut for the weekend....
& Yes, I agree with surfer, if your account incurs charges because of essocards error, will they pay for the bank charges ?
I had imagined, that as the club were promoting this "offer" that it would be completely trouble free and could be relied upon..... Ah well... Hindsight as they say, is a very exact science.
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I am getting despondent waiting for my card. Although I have received a message two weeks ago, promising the card within a few days, nothing has arrived. Shambolic seems to be the correct word as I am constantly receiving messages telling me how much I could save IF I HAD A CARD!
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We apologise to those members who have not yet received their cards. There has been an incredible response to this offer which has resulted in thousands of cards being issued and as such there has been a delay getting these all sent out to members. The Club is working hard with Pump King to ensure that the backlog is dealt with swiftly and delays are kept to an absolute minimum. Members still waiting for their cards should receive them in the next few days.
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that will be the Shell card, another fiasco, was issued on day one as all Shell stations then quickly withdrawn and re-issued for motorway service stations only, i have one but only used it once when travelling to the far north. If you regularly use motorways then a saving of approx 8 pence per ltr is worthwhile
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Rowena the "problems" of the timescale for card delivery is,just the start what seems ,for some,just the start of "problems" as noted by the amount of posts so far,I have had my card for a couple of weeks but cannot register the card and have not had any texts to advise of prices although i have got a pin number to use it,Esso have been advised
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With all due respect Rowena you and the club have been giving this same apology for days now.
With the double charging and threats by Pump King to surcharge card users for alleged unpaid invoices along with putting matters in the hands of debt collectors this problem has gone way beyond the initial issue of some people having to wait weeks for their cards.
There is something seriously wrong with the administration of the My Esso Card offer.
Perhaps it is time for the Club and Esso to look at temporarily suspending the offer until the whole mess is sorted out. I appreciate that might not go down well with those members who have used the card successfully without problem but to me it looks as if the admin errors are escalating rather than diminishing.
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+ 1
My thoughts as well, BVM.
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Sorry Rowena, but I have been repeatedly assured that the card will arrive "in a few days" since 10 December. I know you are not personally in charge of sending out the cards but can you say how long "a few days" will be?
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The latest update in my own situation is that following the issuing of duplicate invoice for £105 on Friday, and my immediate contacting the issuer, I received an email on Saturday advising that the account would be corrected, and then a later email advising that there had been a “software glitch” and that refunds would be issued.
So far, nothing else seems to have happened with the duplicate payment still showing in my current account.
A couple of things that concerns me with this... what if the taking of this duplicate payment caused financial difficulty, causing problems with budgeting or additional charges? Secondly, I have read many reports of the same problem with this card, both here and on the many Facebook groups, and it seems that customers are getting a range of varied responses and stories from the provider.
The fact that such issues are occurring on such a wide scale, and there seems to be a lot of inconsistency in responses to customers is leaving me hesitant to go back to using the card if and when the current “glitch” is resolved.
It’s unfortunate that the scheme is one that seems to have been primarily promoted by the club, as it’s easy to use such promotion as endorsement and a level of trust is invested in that, which seems to have possibly been misplaced.
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I have a query about my card and thought I might get a quicker response if I ask fellow members who have used their card.
I used my card for the first time on Saturday putting in a mere £40.00 at pump prices (to be on the safe side in view of some comments on this thread). The card was accepted without an issue. So far, and I know it is perhaps a bit early, I have had no acknowledgement of the transaction. Should I expect one?
Also, on my profile the card number isn't shown and it won't allow me to enter it. Is this normal or do I need to speak to Pump King / Esso / CMC ?
Thanks in advance for any guidance.
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well i used my card back in December, like you card was accepted, but i had no acknowledgement of transaction but money was taken some 5 days hence and when i went onto my esso card site and logged in i could see the transaction, and my card number and password are visible on my profile page, so for me card works, you might have to speak to pump king re card number, if me would wait a few days to see if monies taken from your account and if transaction pops up in your profile if all ok, let sleeping dogs lay for the mo , i think they have much greater problems just now. They sent me 2 cards one of which i have popped into box 13 for now and will continue to use my original.
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I too am waiting for my card to appear after 3 weeks. I was quite excited, as according to the prices sent me so far, I could save about 6p a litre at my local ESSO garage near Woking, but no card!
I've telephoned and emailed the accounts department at myEssocard, several times over the last week, but so far no reply.
Reading other experiences, I must say I'm a bit concerned - they have my bank details, my PIN can be seen on my account page (very unusual) and their customer service seems non-existent. I think I've spoken to the same girl on every occasion!
A precaution I have taken though, is to use a separate bank account for these types of payments, - that way they only have access to a few pounds and can't drain my main account in the event of problems.
Yes, The Club needs to to get proactive and impress upon this company that we expect better service, although I guess there's not much incentive when you're cutting the profit margin at the garages!!!
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Well I got my card in good time last year and have used it a few times successfully.
However, like others are reporting I have been debited today for a transaction that had already been debited back in December.
Phoning myessocard isn't much help. They are just an answering service that will take your details and forward on the enquiry. They just tell you to email them and await a response. Oh, it took 5 attempts for them to answer the phone
Speaking with my bank isn't much help either. It's not technically a 'duplicated' transaction or a fraudulent debit. However, as you have registered your debit card details with myessocard your bank can't help unless you can evidence comms with myessocard where they aren't solving the issue. I did ask the question what if myessocard never come back to me and don't refund me, to which the response is, by registering your debit card you are technically 'authorising' any transaction they may make at any time so my bank would not refund me.
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Just to clarify my earlier comment - I was referring to Esso when I said about the lack of incentive - NOT the Caravan Club, who are acting in good faith.
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My Esso card is linked to a debit card that I only use for online transactions. This morning, in view of comments, I have emptied the account with everything but a few pounds, enough to cover the pending transaction, and will just top up as necessary until I'm sure that things are running smoothly.
From the numerous comments about duplicate payments etc perhaps the old adage is applicable here, "If it seems too good to be true then it probably is too good to be true". I wonder how much research the CMC did before promoting it to the members?
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The company has started in April 2018 and has no history so obviously no research was done. I wonder who made the decision to go ahead with this promotion?
I apologise for my rant but it is very annoying to be threatened especially when you have done nothing wrong!
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SO DISSAPPOINTED. I applied for the Esso fuel card after seeing it on our Caraven and Motor Home site back in early December 2018. I applied allowing 5 weeks before we travelled. That has been and gone and still no fuel card. I recieved an email from Esso saying they are 20,000 behind !!!!. I think if you are going to promote something like this you should make sure the product is in place.
We have just done a 470 mile round trip so the card would have saved us a good deal.
Stuart
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I wonder if there are similar problems in the payment of the commission to The Caravan Club that attracted them to promoting this offer in the first place.
My confidence in the offer is at a level where I am checking my bank account daily even though I have not yet recieved the card ordered in November, and have never used it. Even if I had the card it would not have been used as Costco is 2p a litre cheaper than the MyESSOCard price.
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