Club web site so slow

jetsets
jetsets Forum Participant Posts: 8
edited May 2018 in Club Products & Services #1

am I the only one with this problem, trying to search by map, on my usually fast iPad, the feature is unusable slow. 

As a memeber of both clubs, I use the same feature on the other clubs website, perfectly on my iPad. 

 

Ive always found the cc web site sluggish and annoyingly slow , and I have checked all the connections etc, it's on the club website that is like this, especially bad when searching for eurotunnel, and worst so far is search by map.

Is it just me?

 

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Comments

  • yorksman
    yorksman Forum Participant Posts: 30
    edited May 2018 #2

    no its pathetic.

  • Simon100
    Simon100 Club Member Posts: 665 ✭✭✭
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    edited May 2018 #3

    Over the past few weeks the site has been very slow, even slower than previously. The site has been almost unusable.

    The sad thing is that the IT department don't seem to be doing anything to resolve the situation despite constant complaints.

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
    1000 Comments
    edited May 2018 #4

    I don’t like to complain, but it’s probably the slowest site I’ve ever come across. Functionality isn’t great either, but it is what it is.

  • lornalou1
    lornalou1 Forum Participant Posts: 2,169
    1000 Comments
    edited May 2018 #5

    I complained to HQ and they said it was because I had windows 10. they just haven't got a clue.

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited May 2018 #6

    Slow  does  not  begin  to  describe  the  lack  of  speed  here  tonight  !

    I started  tonight  with  a  T.V.  showing  Morse,  by  the  time  I  got  to  a  position  I  could  add  a  post  it  had  turned  into  a  repeat  of  Lewis  yell

  • forsythia
    forsythia Forum Participant Posts: 38
    edited May 2018 #7

    I totally agree with the above comments, tonight has to be the slowest its ever been, finding this very frustrating when looking for a site to book think I will just go back to the book!!!!!!!!!!!!!!  Can the club not do anything about this, we also have windows 10 but why should this make a difference?

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited May 2018 #8

    Have been unable to read posts or join in. Just managed to log in now.

    I think the club might offer an explanation sooner rather than later or folks will just give up. 

  • ABM
    ABM Forum Participant Posts: 14,578
    1000 Comments
    edited May 2018 #9

    By  the  time  we  get  That  Brue,  I'll  probably  be  back  from  my  September  Scottish  Tour  yell

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #10

    Oh, Brue - explanation! You know better than that. laughinglaughing

  • JaRT
    JaRT Forum Participant Posts: 177
    edited May 2018 #11

    Sadly for whatever reason the cc website has been this way for years.

    It's regularly so slow as to be virtually unusable.

    The device, browser or OS used makes no difference.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,857 ✭✭✭
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    edited May 2018 #12

    I couldn't get on this evening around 8.00pm. There was just no response from the server and I kept getting an error message. 

    David

  • ATDel
    ATDel Forum Participant Posts: 335
    edited May 2018 #13

    The past couple of weeks it’s been that bad The pages are taking minutes to load, I have given up most evenings tending to catch up first thing when it’s quiet, so much faster at 6 am after the dam crows have awoken me

  • Unknown
    Unknown Forum Participant
    edited May 2018 #14
    The user and all related content has been Deleted User
  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited May 2018 #15

    Looks like the site gradually loses capacity from early evening onwards which must be off putting to new users attempting to look at sites or make bookings.

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited May 2018 #16

    I'm so sorry you have been having such a frustrating experience on the website. I've reported this and will keep you updated. 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited May 2018 #17

    Thankyou Rowena, on a previous staff reply (not yourself) it was stated that there had been no reports of problems and I wonder if people have given up contacting the club about this ongoing fault? I do hope things improve or there is a reasonable explanation since it effects everyone trying to use the website.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,039 ✭✭✭
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    edited May 2018 #18

    It's not just the forum, it's the whole site, makes viewing sites and CLs a nightmare. It really is time the IT issues were given priority and sorted. I can't think of another website I use that has as many problems, so frustrating to use at times. It's actually easier and quicker to use the handbook and talk to sites directly at times.

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited May 2018 #19

    Yes, I signed in to amend a booking this morning but after a couple of thwarted attempts the "lego men" appeared so obviously things aren't right.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,039 ✭✭✭
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    edited May 2018 #20

    All so "yesterday". Younger potential members will take a look at website, think OMG and go elsewhere because it's easier. Especially those with Apple devices!

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #21

    OMG! It’s working quite fast! I must be on the wrong forum. 

    Perhaps somebody has acted. 

  • Kennine
    Kennine Forum Participant Posts: 3,472
    1000 Comments
    edited May 2018 #22

    Nah, It's just a flash in the pan.--- I do wonder why people are complaining about the site being slow.  It's been like that for years. People should be used to it by now. 

    K laughing

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited May 2018 #23

    I'm sorry you were told it was because of windows 10 as this isn't actually the case. Do you know who you contacted and I will make sure they have the correct information. 

  • RowenaBCAMC
    RowenaBCAMC Forum Participant Posts: 1,732 ✭✭✭
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    edited May 2018 #24

    Just a quick update. The team are investigating what is causing the issue. I will let you know when I have further information. 

  • Unknown
    Unknown Forum Participant
    edited May 2018 #25
    The user and all related content has been Deleted User
  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited May 2018 #26

    We are in Germany and speed is good on I pad and phone.

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited May 2018 #27

    iPad here also, and (relatively) fast.

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited May 2018 #28

    Compared to what? A geriatric snail?

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited May 2018 #29

    I thought that was the last of the Harriers doing a fly past. smile

  • JollyKernow
    JollyKernow Forum Participant Posts: 2,629
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    edited May 2018 #30

    I just posted on the 72hr thread, 25 mins. and 4 timeouts later.........undecided

    JK

  • Swifty2018
    Swifty2018 Forum Participant Posts: 196
    100 Comments
    edited May 2018 #31

    It's now like "greased lightning"   surprisedlaughing

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