The same Club, just better...
Comments
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hi Tays,
Thanks for your feedback.
The Club is constantly refreshing and improving its offering to members and customers with new sites, facilities and how we transact and communicate with members, which underpins our operations. We believe the overall cost of rebranding is proportionate with the benefits it will bring in terms of image and profile and attracting new members and customers to share in what the Club has to offer now and in the future.
We already ensure that, wherever possible, Club products and services suit all members’ needs, with specific offerings such as site facilities or training courses being tailored to the particular requirements of different sections of membership, and we're constantly working towards being more inclusive.
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I cannot see the point in changing the logo significantly - many well known companies and organisations cherish their original logos - e.g., Rolls Royce, who have kept their double 'R' symbol.
I can understand the need to change from "Caravan Club" to "Caravan and Motorhome Club", but this could have been included in the well known red pennant symbol.
Personally, I don't find the change to the new logo any more exciting than when vehicle registration plates were redesigned to include the EU star circle and the vehicle's country letters - (e.g., GB).
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Hi win,
The story of our logo was to showcase our new brand values, and to show that it's not just about a name change, but a shift in our culture.
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Thanks for your feedback Matt,
We're pretty excited about the change. Growth and investment will mean more benefits and opportunities, which leads to inspiring and exciting new holidays, events, rallies and more to be involved with.
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There's no obvious signs of a shift in culture. So far I've managed to glean very few facts. Wifi across the network being one and more images of things that are near sites being another.
Maybe I'm unusual but I choose the area first based on what there is to do and choose the site second. The site is not the destination.
This is all smoke and mirrors.
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But this is not going to be that much, it is a UK company with limited membership. Until the costs come out in the annual accounts we can all dream how much its going to be or not be but it is not going to be millions. And even if it did in the long run by attracting new younger members and be the choice club for people buying motorhomes as this is the growth market it will surely pay for itself in the long run. As Rochelle says its not all about a new logo and name its a step change in the way the club operates and thinks.
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I find it quite disturbing to witness the outpouring of this entire phobia as to whether a member owns a:-
Trailer Caravan - Caravan - Motor Caravan - Motorhome, etc, etc, etc.
Especially as the, now CAMC’s, Membership demographic is biased toward the latter end of the age spectrum, one might have expected (well I did) that such childish ‘hang-ups’ would have been abandoned in the playground when one left Infant School.
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Has Rochelle ever given a concrete example of a single change.?
All I ever hear are words - I always thought actions speak louder than words.
What about a categoric right - no ifs or buts - to stay on site later on a Sunday.
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Received my childish looking stickers this morning. They will not be adorning my vehicle or caravan.
There is alo a printing error on the said sticker.
It states: 'Since 1907' under the new style graphic.
Obviously the Caravan Club can lay fame to that year age. Surely, Caravan and Motorhome Club can't as it only hatched in 2016/17. Misleading to say the least.
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It was originally the caravan club of great Britain and Ireland but in all the guises it has still been in existence since 1907. Barclays bank started out life as lots of other banks but can still say it goes back to 1690. Lots of companies change names over the years but its still the same company...
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Facebook is getting more staff responses. D3an is busy there at the moment.
Same script though. New images...member offers...we're very excited. Etc
No facts or proposals yet. Still can't book a HS or get an answer about Mildenhall let alone Broadway, Cadeside or Minehead. I did get a sarcastic response by a club employee though if that counts
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As this thread approaches 100 pages it is interesting to note that many of the pages are filled by the same people making the same negative comments. In other words we do not have 100 pages of negative comments by Members but rather many many repeat posts by the same people making the same criticism.
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Trouble is it is not going to attract younger members as the barrier to entry (cost of a caravan or MH) is way beyond the means of many younger folk perhaps with a family and lets be honest, so many see a Caravan as an old hat for ancients (perhaps less so for a MH but look how much they cost) and re branding won't change perceptions no matter what the marketing company might claim. The Caravan club will never attract the young 'uns like the Camping club can.(and does)
If I'm right (time will tell) all this exercise will do is alienate loyal members and not really attract new entrants. Then the club will be in real financial trouble.
A very high risk strategy IMHO for little or no reward.
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But if the site is fully booked then you are denying people coming on site a pitch till you decide you have had enough and go home. There has to be some cut off time but at present if the site is quiet the warden can allow you to stay later.
An action they should not invoke is to upgrade all the MSP within a year not the original 20 year span given before.
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I think the Heading for this post is quite indicative. Starting off with 'same club' seems to me to highlight a concern that the club has that members might think there has been a take over.
Michael your estimations are very narrow. You need to put a value on the brand and the possible losses a change can make. McDonald's brand name is worth about £30billion. Do you think they would ever call themselves 'The Hamburger and Nuggets Company' to reflect the products they sell. No they value what the brand does for their business and so should the "Caravan" Club. What is a shame is that someone understands the the brand name value when they put the old logo on the envelope to try to ensure the letter was not treated as junk mail.
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Agree the cost of caravans are high if buying new. MH's by time you take into account a caravan and tow car probably only slightly higher but more attractive to younger people rather than towing, plus if its under 3,500kg no extra licence.
C&CC offer more tenting/camping areas so maybe they do get more younger members I cannot say, but if some of the older members here do leave its only a premature loss of income as they will die off anyway at some point.
Income does not come form the £48 a year fee its mostly from site fees, insurance and other add-on's they sell so a few hundred "disgusted of Milton Keynes" throwing in the towel is hardly going to hurt he coffers and lets be honest by time Easter comes it will all be forgotten, we wont be able to remember what the old logo looked like and we will all be on site with a glass of wine enjoying the great outdoors admiring the view and the lovely new signage.....
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Have been on the clubs Chatsworth site from last week...first time I knew about the name change was earlier this week when the Warden put the new signage up...Told me there would be a letter waiting for me at home setting out the rationale...and there is. Not sure about the 1907 being included on the name change...although I wasn't around in 1907 I'm pretty confident Motorhomes ( Motor Caravans) didn't exist then..
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Whilst your comments have some limited validity, they do not address the primary concern of many posting on this thread. Money is being wasted on an "ego" project that would be better spent in providing much needed additional sites and pitches.
No amount of flowery 'mission statements' and PR waffle will assuage that concern.
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In my experience younger families are buying caravans rather than motorhomes but that's only 100% of my touring friends They start out looking at motorhomes but tend to go for the space caravans provide.
What they don't tend to do is join a club. Why would you? There are sites everywhere that can be used without paying for membership.
I can see the name change attracting more 45+ motorhome owners which is good.
I wont be outside at Easter with a glass of wine enjoying the great outdoors although it's a nice sentiment.
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Sorry, I've looked at the video but to me it's just another meaningless and unremarkable logo. The colours are not exactly going to blend into the rural landscape if they replace the CC brand colour on all site signage. I take the point about including motor caravans so how long before another relaunch to include trailer tents, tents and pod users, or will they not be considered as important to the future new club? Better to have stayed with the recognised Caravan Club name rather than proceed towards the Caravan, Motorhome, Trailer-tenting, Tenting and Glamping Club.
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"The same club but better" is the claim but far from reality.
No longer a club but a corporate organisation which contrary to all its talk no longer listens to its members.
They've now got members falling out amongst themselves, how's that better ?
Large amount of money spent with very little if any input from the paying Membership, how's that better ?
Like it or not we're stuck with it, NO ONES LISTENING.
Happy caravanning everyone. Sorry happy caravanning and motorhoming, I'll get used to eventually.
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I suggest that it is not the change (new logo and addition or the word, "motorhome" to the name) that is causing the rift. It is the attitude of some members.
Personally, I do not care if a motorhome is pitched next to me. I do not care that I am in a club that has "Motorhome" in the name. I do not care what the logo looks like, or what it looked like before. I don't give a pair of fetid dingo's kidneys that the change was made without consulting me.
For less than £50 per year, I get access to sites that I enjoy using because they are of (IMHO) a known and consistent standard.
I am astounded that such great consternation can be caused by so little.
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I wonder if the new CT software can cope with over 999 posts on a thread. We are about to find out . . . . !
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