What again?
Comments
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'essential maintenance' can mean many things and cover a multitude of sins....
it can be 'essentially maintaining' the system, ensuring it is compatible with a future event.....inputting prices possibly...
or it could equally mean firefighting as a result of an 'incident'...
i suspect the former at this time of year, BUT howabout a few sensible words on the page we all see, telling exactly whats going on, why, and for how long...
its this 'void' of genuine, meaningful information that frustrates so many on CT....
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When my online banking shuts down for an upgrade there are warnings for at least a week before that come up when you log in and have to kill to proceed. Would it be so difficult to adopt. They could put a do not show again button, so it would not come up
again, if you found it annoying.0 -
Good thinking, Dave. It ain't a life or death situation and matters not at all in the grand scheme of things. I think it's being treated like mushrooms that annoys people.
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All the reliability of a British Leyland car. If it was essential maintainence, they should be able to give some notice. The absence of it suggests an inordinate amount of firefighting going on.
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Yes CT is a wee bit flaky ------but-------
CT is the least important aspect of the vast CC retail organisation. Would the CC be disadvantaged by removing CT from their website? . Not one bit, it would free up staff to help the profitable areas of the organisation. I agree with the post from Dave FL2.
There are many caravanning forums on the internet, so any caravanning issues could be dealt with on one of them.
Cheers ..............K
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I'd complain if I was bothered, but I ain't.
Life goes on whether CT exists or not, it's just a 'filler' in my life and when it is not there I fill that gap with something else.It is not only CT that goes down, you cannot log on to do anything. Nothing of the Club's site is matter of life and death but it is being kept in the dark which is really annoying. They must be severly under resourced somewhere to keep having all this downtime. Other organisations have nowhere near the amount what goes on here.
peedee
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I'd complain if I was bothered, but I ain't.
Life goes on whether CT exists or not, it's just a 'filler' in my life and when it is not there I fill that gap with something else.It is not only CT that goes down, you cannot log on to do anything.
peedee
I agree that for some with reasons different to mine it may affect you, but I have no need to log in and do anything until next year at least.
Maybe on that day next year that I need Red Pennant and maybe a booking near Folkestone, I will be annoyed if it happens, or I might just wait until the day after.
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Maybe on that day next year that I need Red Pennant and maybe a booking near Folkestone, I will be annoyed if it happens, or I might just wait until the day after.
If you are going to offer a service do it right or not at all. Sorry I would not wait but look elsewhere which could result in my business going to another supplier. Commercial organisation certainly could not survive with tthat kind of level of service.
peedee
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...all the above 'options' are possible as a result of lack of service....
however, its the (seeming) contempt that CC have for their customers that is such an odd thing to portray in a modern service industry....
perhaps there are so many available customers clamouring for ferries/sites/insurances that they genuinely dont give a fig
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A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
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A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
What will happen on Frenzy Day next week?
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A phone call this morning to EGH was answered within a couple of seconds and all queries sorted,
"There is life outside the tinternet
but I am sure the Club does not staff departments to answer large volumes of calls. If everyone phoned they would be overwhelmed.
peedee
What will happen on Frenzy Day next week?
They can plan for that, but unexpected outages, I think not. You phone almost any business these days and the first thing you get is an announcement about checking the web site first, Then after they have gone through a menu, you will wait a while if you want to speak to someone. It drives me potty especially the music you get and the announcement that "We are sorry all of our Operators are busy, your call will be answered as soon as possible"
Companies that provide a decent telephone service are a dying breed.
peedee
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I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.
Brian & Jo
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I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.
Brian & Jo
Write your comments here...Well said.....
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I think the IT brigade on here need to take a leaf out of the Motorhome Fun fourm ,excellent ,very well run and efficient forum that is.
Brian & Jo
...Also probably a much smaller "customer base"
Probably is but there are many more users than here. The fact that it is an efficient forum to read and respond makes for far less interrogation of the server which in itself makes for a lighter loading and better response times.
peedee
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I do think that virtually all forums are more usable than this one.
I have to suggest that Facts is certainly one of them!
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Customer base vs. Regular posting CT users........
A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.
However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.
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Customer base vs. Regular posting CT users........
A recent CT thread (how do we move on by TigerFish) claimed there was only c.20 regular posters - perhaps not as busy as Fun or Facts if these stat's are to be believed.
However, perhaps the new software will add to improving the CT experience for those that don't find it as positive as others.
perhaps the number of posts - rather than users - is a better measure to get a feel for how engaging / positive forum software is - then again perhaps not?
motorhomefun typically gets >1500 posts (not likes) a day.
I'm unsure of other CT or Fun factual stats, can anyone share?
one opinion may be that this type of KPI and peer challenge would measure the required levels of investment, depending of course on the forum objectives......
just my thoughts!
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