Lunar Clubman SE Touchpad/Display screen Locked

Paulpro
Paulpro Forum Participant Posts: 12
edited January 2016 in Caravans #1

Hi,

Today I have been into my caravan to check it out  and have turned the Mains supply on before going into the van. Our van has an EC370 Control Panel fitted over the entrance door but unfortunately, after turning on the PCU unit
(under the front bunk), the display screen is frozen and none of the buttons for lighting, water pump etc. will work. 

As suggested in the Handbook, I have tried - several times- turning the power off for a minute or so but the screen/unit is still locked up. It is a 2015 van and I'm wondering if anyone else has experienced this problem. Our first annual service is
due next month...

Comments

  • Wildwood
    Wildwood Club Member Posts: 3,702
    500 Likes 1000 Comments Name Dropper Photogenic
    edited January 2016 #2

    Unless you are intending to use it before the service I would speak to the workshop and see if they have any ideas and assuming they are the supplying dealer they could look at it as a guarantee claim.

  • Paulpro
    Paulpro Forum Participant Posts: 12
    edited January 2016 #3

    Thanks for your advice - I had expected that the Dealers and a claim would be the likely step. Having had a few other issues during our first year and the time it took to resolve things, I am not too enamoured with starting this ball rolling with something
    else. 

  • CBRBlackbird
    CBRBlackbird Forum Participant Posts: 184
    100 Comments
    edited January 2016 #4

    You could phone Sargent direct. They are very user friendly and could point you to a few things before you take it to the dealer.

    (I had the panel in my 2015 Lunar replace directly by them, no problems)

  • Mayesderek
    Mayesderek Forum Participant Posts: 34
    edited January 2016 #5

    As a 2014 clubman owner, it sad to see the many faults that present themselves on a new van. I haven't come across this fault but will be watching with interest on the outcome. wish you well.

     

  • CBRBlackbird
    CBRBlackbird Forum Participant Posts: 184
    100 Comments
    edited January 2016 #6

    The only reason that I had to replace my 2015 panel was a software problems that displayed the solar panel current as a negative. It didn't stop it working, just annoyed me.

    Sargent were excellent to deal with. Mailed out a new panel together with a reply paid return slip.

  • Paulpro
    Paulpro Forum Participant Posts: 12
    edited January 2016 #7

    Yes, Sargent have been excellent and after trying a few things it was only possible to cure it with a new panel. This was sent to me the next day after contacting Sargent & I fitted it myself the same morning. Thankfully it worked straight away - phew! -
    and I arranged the return of the failed panel to Sargent - who were marvellous. They said they only get the odd failure and that I had been unlucky. Perhaps there are a few more failures which will show themselves as people return to caravanning in the Spring
    and as I've said with this fault none of the 12v systems will work....

  • Unknown
    Unknown
    edited January 2016 #8
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  • Paulpro
    Paulpro Forum Participant Posts: 12
    edited January 2016 #9

    Thanks for your kind words.... Having sorted this out I now find that I seem to have a battery which is draining rather quickly or even worse, the charger unit isn't working correctly Sad

  • Unknown
    Unknown
    edited January 2016 #10
    This content has been removed.
  • ggregu
    ggregu Forum Participant Posts: 214
    100 Comments
    edited January 2016 #11

    I too have found Sargeant to be an excellent company to deal with. They check the Swift forum constantly and helped me by email on a Sunday morning last summer!

  • Paulpro
    Paulpro Forum Participant Posts: 12
    edited January 2016 #12

    Over the last few days I have been carrying out a few monitoring exercises very much in line with your suggestions - BB.

    I was running my Alde CH on low setting and so was using the battery whilst the charger (Sargent) & 12v were "on". It was when I turned the charger off and left the CH on that the dramatic drop in voltage occurred, which led me to think that the battery
    was supect. From being 12.7v mid Friday it went down to 12.1v by late Saturday. Quite a quick drop really as the CH was not on very much and, the Stinger Alarm should not really draw a big current. I restored the battery using a CTEK and was able to turn this
    off after 24 hours. With the 12v master switch turned off since mid-Monday, the battery is still stabilising to 12.7v. I will watch this now for a day and then switch on the 12v master to see if this produces a more rapid drop and take it from there. Perhaps
    the CH system and Alarm take more Ah than I realise but draining the battery in a day and a half seems a bit steep. Work in progress.....

  • Unknown
    Unknown
    edited January 2016 #13
    This content has been removed.
  • Paulpro
    Paulpro Forum Participant Posts: 12
    edited January 2016 #14

    Yes, the CH was still on but not necessarily working due to low setting. I suppose it would be on standby/monitoring though. The alarm is also drawing some current but can't be much. Whilst  waiting for the by switch on I will try to find the likely Ah draw
    from both the likely culprits. Just taken a reading at 12.9v (still settling)which makes me think the battery is ok. 

  • banjoman
    banjoman Forum Participant Posts: 1
    edited February 2020 #15

    We re having the same trouble with our clubman Se 2019 our dealer is going to order us a new panel but wants us to get the serial number by taking the front panel off (which scares me if I'm honest) seeing you have replaced yours can you help as to how to take this off and get the serial number

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