Standards at Clumber Park Site
Comments
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It will be interesting to see if the club add some context / feedback to this thread
You'll wait an awfully long time.
The CC don't appear interested in the concerns expressed on this medium. It appears the paying customers are beneath the lofty heights of the CC. I call it the fruit box syndrome, lines and rows of fruit boxes stacked on the quayside, in each box the friut
can only look up to a small chink of light between it and the next boxes bottom as it can't see below or to the side. On it goes along the row and line and up the stack. The boxes at the top can't see to the side nor downwards, so if they cant see anything,
there can be nothing to see.Very much the archaic rank structure out of which the CC was borne.
Change is alien.
But we live in hope.
Must get on and cut the lawn in place of this chit chat
Do the bogs need cleaning? 0 -
It will be interesting to see if the club add some context / feedback to this thread
have you had no response to contacting the Club yet, Stewartb?
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It will be interesting to see if the club add some context / feedback to this thread
Write your comments here...They should, ---..Did Ro not appoint a number of head office staff to this forum, so that questions by forum members about clarification of CC policy could be quickly answered.
K
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As I understood things K, Stewartb had contacted the Club after talking to Wardens and before opening this thread. Just wondered if they had a response, as their visit was weeks ago according to opening post.
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It will be interesting to see if the club add some context / feedback to this thread
Write your comments here...They should, ---..Did Ro not appoint a number of head office staff to this forum, so that questions by forum members about clarification of CC policy could be quickly answered.
K
Ro 'appoint' a number of HO staff?........I feel that you have a disproportionate view of Ro's position in the CC, K.
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Now that this thread is back on track thankfully, lets continue with the thread subject.
I have not stayed at Clumber but I have always found that CC campsites are of a similar good standard with the Wardens cleaning the public lavatories and showers, the chemical disposal point the water tap areas, the dish washing area and the clothes washing
area to a good standard.As far as I'm concerned, a highly manicured lawn is way down in the priority stakes.
Much rather see the Wardens spending more of their time ensuring that the CC's on-site rules are strictly adhered to.
K
Write your comments here... We have never been there either but agree with you that all the sites we have visited have been maintained to a very high standard.
As the sites are visited by site managers I have little doubt that if wardens let standards slip they would soon be pulled up for it.
You might not get comments on this point but you can be sure management will have read it and almost certainly checked it out.
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It will be interesting to see if the club add some context / feedback to this thread
Write your comments here...They should, ---..Did Ro not appoint a number of head office staff to this forum, so that questions by forum members about clarification of CC policy could be quickly answered.
K
Ro 'appoint' a number of HO staff?........I feel that you have a disproportionate view of Ro's position in the CC, K.
Write your comments here...Good Morning Ian, You probably missed RO's post earlier in the year explaining the appointments so I've copied it for your info. The in house staff are volunteers on the forum.
K
RO's post
"Hi everyone,
Since the previous discussion in 2012, we’ve had a few changes to the champion team including most recently some great new internal staff champions from the contact centre who will be contributing to Club Together to help answer member’s questions, offer advice and guidance and send feedback to relevant teams and departments. As such I thought I would start a new discussion for 2016 introducing our champions.
Our Community Champions are individuals who have volunteered to support and help on Club Together. We have our internal staff champions who work in different departments of The Caravan Club and have knowledge and experience in certain areas. Their role is to answer any questions wherever needed and assist with any member queries.
We also have our external champions who are members of The Caravan Club and have offered to give up their time to help support Club Together. The Champions are there to offer constructive advice, moderate where appropriate and help keep Club Together a friendly and fun environment. They will also be helping to keep the community more organised and user friendly by moving any discussions to the correct areas of Club Together.
Finally, as Community Manager, I’m here to also offer help and advice, and I look forward to chatting to you all on Club Together. I would like to take this opportunity to say a big thank you to all of our champions for giving up their time to support Club Together ".
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K
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I think Ian's point is that Rowena doesn't appoint anybody herself. Note the phrase 'we've had a few changes' - nothing to suggest that she's done any recruiting personally.
However, we digress from the topic again.
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I'm a bit surprised there has been no input from the many wardens who are members of this forum. The warden of this site has been criticised by forum members. I would have thought that his colleagues would at least have supported that warden or at least offered an explanation as to why visiting caravanners were disappointed in the site.
K.
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In fairness, K, it could be because none of them are at Clumber Park, so feel unqualified to comment on what's actually happening there.
There do seem to be a number of folk who have actually been this year and are unhappy, though, but perhaps it's best that all of us that haven't been to the site withold judgement.
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It is normal in most companies that if a member of staff is being criticised by customers, that other members of staff will be diplomatic and offer some kind of explanation which will, in most cases satisfy the customer and show the company to be receptive to customer's opinions. The staff are the public face of any company and as such their reputation, which in effect is the reputation of the company, should always be supported by colleagues.
Companies which also have an on-line presence are no different to normal trading establishments in this respect, in fact the situation is often made easier.
Hence the surpise mentioned on my previous post.
K
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What a shame if the standards have slipped, we were there last year and saw 2 of the male wardens working very hard keeping the site tidy, going around trimming tree branches that were getting in the way, overhanging branches above the toilet blocks. The
site looked very well cared for, how upsetting its must be for wardens who have took pride in their site, to move on and then hear its not being looked after. I do hope a manager sorts this out for everyones sake.0 -
It is normal in most companies that if a member of staff is being criticised by customers, that other members of staff will be diplomatic and offer some kind of explanation which will, in most cases satisfy the customer and show the company to be receptive to customer's opinions. The staff are the public face of any company and as such their reputation, which in effect is the reputation of the company, should always be supported by colleagues.
Companies which also have an on-line presence are no different to normal trading establishments in this respect, in fact the situation is often made easier.
Hence the surpise mentioned on my previous post.
K
But warden's posts, even regarding sites they are actually on, haven't always been very well received in the past have they, K?
Comments from HO or an area manager might carry some weight but, personally, given past experience, I'm not at all surprised that wardens are reluctant to post about a site of which they have no knowledge.
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What a shame if the standards have slipped, we were there last year and saw 2 of the male wardens working very hard keeping the site tidy, going around trimming tree branches that were getting in the way, overhanging branches above the toilet blocks. The
site looked very well cared for, how upsetting its must be for wardens who have took pride in their site, to move on and then hear its not being looked after. I do hope a manager sorts this out for everyones sake.Write your comments here... totally agree with you Tammygirl we were there last year and thought the warden's were doing a cracking job .
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It is normal in most companies that if a member of staff is being criticised by customers, that other members of staff will be diplomatic and offer some kind of explanation which will, in most cases satisfy the customer and show the company to be receptive to customer's opinions. The staff are the public face of any company and as such their reputation, which in effect is the reputation of the company, should always be supported by colleagues.
Companies which also have an on-line presence are no different to normal trading establishments in this respect, in fact the situation is often made easier.
Hence the surpise mentioned on my previous post.
K
But warden's posts, even regarding sites they are actually on, haven't always been very well received in the past have they K?
Write your comments here...There's no guarantees on any forum that any poster's opinion will be agreed with 100% of the time. For example :- I might disagree with some of yours and you might disagree with some of mine. That's good, because it encourages discussion and posters can learn a lot from other people's opinion. Nobody dies because somebody else doesn't agree with them.
K
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I absolutely agree with that, K, well said.
But I was referring specifically to wardens, some of whom have given information about, say, rule changes ( not opinions, note) only to have their word doubted.
Write your comments here... Do you believe absolutely everything you read on a forum M ??
K
P.S To the OP please excuse the slight diversion, we are now back to the subject matter. :-
What reasons have been given by head office for the disappointment that some members have experienced on Clumber Park site ?? does anybody know ???
K
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I guess the sort of comment that would clarify things somewhat, would be comments from wardens (of any site) or even employees at Grimstead, about whether site staff numbers have been reduced.
Would you believe any comment from " Grimstead" then Ian?
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I guess the sort of comment that would clarify things somewhat, would be comments from wardens (of any site) or even employees at Grimstead, about whether site staff numbers have been reduced.
Would you believe any comment from " Grimstead" then Ian?
I was rather hoping / expecting that such a comment would be an 'unofficial' one......
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I am whiling away the time on here on our homeward journey so have been reading quite a few posts. Sadly there are a lot of negative reviews for Clumber Park just now. Usually someone from the CC is keeping an eye on reviews, ( just like hoteliers and restaurants do and the good ones always respond swiftly.) One of my bugbears on here has been customer care, it's patchy to say the least. Some sections, like insurance, get responses and offers "to look into this" etc. Not so the UK sites section which in some ways forms a major portion of the web site. If this forum is to be of any use to contributors customer care needs to get into action on issues raised.
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