Standards at Clumber Park Site
Having spent 5 days at Clumber Park a few weeks back we were disappointed to find a severe drop in standards at this lovely site. I have never seen a CC site looking so overgrown and unkempt. In the 5 days we were there the only time we saw a warden was
during the daily bin cleaning round. This site is in an amazing location with large amount of grounds to be maintained, but that is reflected in the amount of wardens. I posted a review on my return and have just looked back at the review and I have never
seen so many negative comments before.
I really dont care that the facilities are old and a little run down, provided they are kept clean. The ones here are not despite being closed for 1 1/2 hours each morning.
Do the club review the reviews left by members and take action? I know reviews are very subjective, however, in this case with so many members commenting on the same issues will they act upon them?
Comments
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Perhaps a complaint to the Sites Dept at CC is in order, Stewart.
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I believe the comments book is inspected by the manager for that site. If I found a site not up to the usual high standards I would send off an email to HQ, hopefully on the staff members will pick this up on here as well and respond?
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Good thought, Corners. The Staff Champions always say we should contact them.
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I've flagged it up to the Sites Team so, hopefully, somebody will investigate.
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Reflection on the members not the wardens, some of the club membership leave a lot to be desired.
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Reflection on the members not the wardens, some of the club membership leave a lot to be desired.
Write your comments here...A?
Reflection on the members not the wardens, some of the club membership leave a lot to be desired.
...Yet again a post without substance
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some of the club membership leave a lot to be desired.
What some club members [or paying visitors - who knows?] leave is definitely NOT to be desired.
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Reflection on the members not the wardens,
You may need to expand on your comments slightly. I'm at a loss as to why the length of the grass and the overall maintenance of the site is a reflection of members and not the wardens. My understanding is paying members go to sites to relax and enjoy their pastime and as such members through site fees and membership pay the wardens to perform their duties of maintaining a high standard as set by the CC head office. Clearly this is not currently happening at Clumber Park hence my post which was posted after I had a discussion with the warden who told me everyone had an opinion on what the required standards are and an e-mail to CC head office expressing my concerns, concerns which appear to be widely recognised by a number of current users of this site.
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Clumber is around 15 miles from us. Our weather this year since Christmas has been either very wet or very warm. Combine these two and you have the perfect growing conditions for grass, shrubs and weeds of every kind nature could devise!
Talking to a number of Wardens since last year, the Club have had to cut back on some staffing and some routines. Perhaps this combined with the above goes someway to explaining why the grass remains a tad longer, or a few more weeds go untreated. It may
be that the Wardens are having to prioritise, and are putting cleaning and bin emptying etc... Above grounds maintenance? just a thought? No harm in passing your observations onto HQ though. It could in fact assist the Wardens to get more help.0 -
WE are continually being told on this forum that the wardens know best what rules apply to their particular site and what rules should be followed..
It is therefore down to that "Wardens Discretion" what work is done and what is not done on that site.
There is only one person to blame if the site is not up to CC standard. -- The Warden in charge ..
K
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If you can hang on a while for a reply K, I will get back to you. Need to consult with someone who talks and thinks more sense..... like my dog for instance!
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Not totally. Club employs Area Managers, and will have work schedules in place for what tasks are required at what frequency. They have possibly got someone reading the reviews as well. All this adds up to more than the Wardens with responsibility for each
site, although the day to day running of the site will be down to the Warden team. If there are issues, depending upon what they are, it may take more than the Wardens to resolve them.The recent reviews make interesting reading. If I was reading them as an AM, I think I would be doing a bit of site visiting, wandering around, talking to visitors, talking to Wardens. Rather ironic this thread actually, we had a stop there in park itself
for a break on way home, said to my OH, perhaps we ought to have a couple of days when prices drop a bit. Do a bit of cycling, revisit walled garden etc..... But no, site has too many issues for us.0 -
I haven't visited the site, or stayed, so I cannot comment on the standards. I don't doubt all of the comments left on the reviews, nor do I think that it is entirely fair to blame the Wardens without knowing what their work load is, and I have no idea of
what the staffing commitment will be. Given it's location, it's proximity to large urban catchment area, and hazarding a guess that it is a very busy Club Site, it will not be a cake walk for any member of staff!If I was a visitor, and didn't think much of what I found or expected, then I would probably ask the Wardens about it, get some background, and if still not satisfied take it up with the Club, but on a personal level. Armed with proper information, backed
up with some photographs, then I would expect answers.0 -
wardens what wardens did not see them only for a short time nice job if you can get the work
After paying at reception, we seldom notice Wardens on sites, unless they are continually mowing around us! We spend most of our time off sites, enjoying ourselves.
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I am not doubting anyone's word that things were not right at Clumber, but moaning on here is unlikely to get a response from the Club. Go via the complaints procedure, that is what it is there for! That way, trusting you get an answer, your issues might
be resolved and things will improve hopefully for future visitors! If it doesn't, then don't go back, or hassle HQ until they get sick of you!0 -
I haven't visited the site, or stayed, so I cannot comment on the standards. I don't doubt all of the comments left on the reviews, nor do I think that it is entirely fair to blame the Wardens without knowing what their work load is, and I have no idea of
what the staffing commitment will be. Given it's location, it's proximity to large urban catchment area, and hazarding a guess that it is a very busy Club Site, it will not be a cake walk for any member of staff!If I was a visitor, and didn't think much of what I found or expected, then I would probably ask the Wardens about it, get some background, and if still not satisfied take it up with the Club, but on a personal level. Armed with proper information, backed
up with some photographs, then I would expect answers.However busy the site is, it still only takes one person in reception. The other three (at least) can devote their time to the other tasks.
The bins still only get emptied once per day and the toilets only get cleaned once a day.....however busy the site is.
What's left to do? Cut the grass.......
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If it was a problem for me, then I would
1. Have a polite word with the Wardens, explaining the difficulty.
2. If no joy, then contact the Club via the complaints procedure, and let them know what if anything has been done/ discussed, and actions taken. Include a photo, to illustrate the issue, and let them know what you expect to be done.
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Writing to the CC will only elicit a standard response.......we will look into this and will reply within a month or so.
Then a standard follow-up letter (if you're lucky) saying thank you for your comments and we will take whatever action we can be bothered with, provided it doesn't interfere with our easy existence....or words to that effect. Pointless.
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