Booking failure using Tesco credit card

jelv
jelv Forum Participant Posts: 29
edited August 16 in UK Campsites & Touring #1

Has anyone else had issues trying to make a booking on the web site using a Tesco bank credit card (it's a World Mastercard)?

It linked through to Tesco to authorise in their app which I did. It then gave the attached error.

Looking on my Tesco account there is a pending item for the £5.00 booking fee but the booking isn't showing in upcoming bookings.

 

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  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 16 #2

    Have you spoken to Tesco to get their side of the story? They may be having problems as could Mastercard. 🤷🏻‍♂️

  • jelv
    jelv Forum Participant Posts: 29
    edited August 16 #3

    ... and now I've had the message that items in the basket have been released.

  • jelv
    jelv Forum Participant Posts: 29
    edited August 16 #4

    I've tried again using the Android CAMC Booking app and had the same error.

  • jelv
    jelv Forum Participant Posts: 29
    edited August 16 #5

    I had the same issue a week ago - had hoped they might have fixed it by now. Not a Tesco issue as I've made a payment to a non CAMC campsite using on their website which authorised without any issues in the meantime.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 16 #6

    Have you tried booking through the website instead of the app? You’re going to have to ring CAMC on Monday if that doesn’t work.

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
    1000 Comments
    edited August 17 #7

    More problems with the CAMC site I guess then, how unusual.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 17 #8

    But payments are handled by World Pay, not CAMC.

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 17 #9

    There are certain combinations of shop and cards that from time to time don't work. Argos had a problem with one card, I forget which, but it was a known issue to them and resolved.

  • jelv
    jelv Forum Participant Posts: 29
    edited August 18 #10

    Yes - that was what I tried first (see original post).

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 19 #11

    So you did. I got confused by the subsequent talk of apps.

    Have you rung CAMC this morning?

  • jelv
    jelv Forum Participant Posts: 29
    edited August 19 #12

    Yes, all sorted.

    The speed at which they understood the issue, made the quote in to a confirmed booking and then referred it to finance to cancel the spurious credit card transactions makes me think this is something that is not at all unusual!

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited August 19 #13

    Good to hear it was sorted so easily. That's very efficient.

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
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    edited August 19 #14

    I recall one time I tried to make a booking, through the club website, using my banking app. It took three attempts to finally make the booking, kept getting error messages at the club end. Subsequently, there were two outstanding 'pending’ payments showing on my account. Fair enough, they weren’t enacted. I’ve never had this issue before via Worldpay, so something does seem amiss.

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