Warning re new booking system and changes

spaniels
spaniels Forum Participant Posts: 3
edited January 2023 in Club Membership #1

CARE WHEN MAKING CHANGES ON THE NEW BOOKING SYSTEM. For information only

I recently made a booking for a club site in July. Under the new system I paid the 20% deposit with the option to pay the balance on arrival. 

Today I attempted to make a change to the booking on-line. The booking is well outside the 21 day limit but, because I tried to reduce the number of days from 10 to 7, the system tried to charge me a cancellation fee of £50!!!. Luckily I spotted this before hitting confirm. 

I had to contact the service centre to get the change made correctly - certainly NOT an improvement if this is the way the new service works. I queried it with the agent who indicated this should not have happened. 

Hopefully this was a one off glitch but just in case be vigilant if you are trying to amend a booking. Check carefully.

 

Comments

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited January 2023 #2

    Thanks for the heads up.
    Even if it was within 21 days I thought the penalty was only a proportion of your deposit for such a change. I wonder where the £50 comes from. Is it perhaps a function of the system being a clone of the overseas version, where I believe cancellation fees do apply. For some reason perhaps it has not recognised it as a UK booking.

  • Tammygirl
    Tammygirl Club Member Posts: 7,958 ✭✭✭
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    edited January 2023 #3

    Thanks for the heads up, a bit worrying for those who don't always check the finer details. 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited January 2023 #4

    Thanks. A bit concerning and I'm not convinced the financial side is working as it should. A good idea to post this event on the feedback form

    https://survey.alchemer.eu/s3/90487485/Booking-Capability-feedback

    I just had a look at the New Booking Experience "deposits" and it still isn't easy to understand.

    Out of interest and a separate issue, I had to make a booking over the weekend, my card will be out of date by the time we arrive on site and there's no method to update cards for payment on line unless a payment is manually made in advance. I've just spent some time updating my new card details elsewhere but there is no facility with CAMC.

  • spaniels
    spaniels Forum Participant Posts: 3
    edited January 2023 #5

    Reported as above to the forum

    If changing a booking before the 21 day cancellation period involves a phone call everytime then this is certainly a step backwards  

     

  • rexandbellasdad
    rexandbellasdad Forum Participant Posts: 7
    edited January 2023 #6

    The new booking system is awful. It's very clunky. I can't use it on my usual browser, Firefox. Chrome just about works, but its terribly glitchy and won't accept a different Debit card to the one I have saved, even tho I put in all the right details.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited January 2023 #7

    Thanks to the OP for raising this issue. I will now lock this discussion and ask that members use the original thread here for all things to do with the new Booking System.

    Thanks

    David

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