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Sandgroper
Sandgroper Forum Participant Posts: 210 Participant
edited May 2020 in Overseas Campsites & Touring #1

Having cancelled my June holiday the club were unable to deal with my ferry booking as BF had not at that time set out their sailings after May 15. I attempted to contact the office on Monday and was advised to book a call-back. It is now Wednesday with still no call.

I appreciate the magnitude of the club's task but would just like to know if anyone has been 'called back'?

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  • Jamsdad
    Jamsdad Forum Participant Posts: 275 Participant
    edited May 2020 #2

    No Brittany Ferries sailings until 15 June.

  • Unknown
    Unknown Forum Participant
    edited May 2020 #3
    The user and all related content has been Deleted User
  • Sandgroper
    Sandgroper Forum Participant Posts: 210 Participant
    edited May 2020 #4

    Thanks for  timetable update but my question was aimed at getting some reassurance that the 'call back' system is operating!

    As I said before the system is under stress like never before and I am prepared to wait but two days and growing is testing my confidence!!!

    A call today indicates that no new calls are being taken, from this I assume hopefully that the 'call back's are fully occupying the staff.

  • JVB66
    JVB66 Forum Participant Posts: 22,892 Participant
    2,500 Likes 1000 Comments
    edited May 2020 #5

    Call back may be on hold? as it seems EGH staff are either furloughed or working remotely from homefrown

  • Unknown
    Unknown Forum Participant
    edited May 2020 #6
    The user and all related content has been Deleted User
  • montesa
    montesa Club Member Posts: 168
    edited May 2020 #7

    fwiw ....

    Not surprised with no call back.

    Book direct with actual Operator would be my view. When there is trouble do you want to await a call back again ?

    Woeful CMC service during last lockdown in March in Spain & France. 

    Latest furlough scheme is a Gold standard excuse for poor service from lots of organisations.

    Await critic ....

    M

  • Sandgroper
    Sandgroper Forum Participant Posts: 210 Participant
    edited May 2020 #8

    Asked for call back this morning, response within an hour, all sorted.  

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