Updating site data

nelliethehooker
nelliethehooker Club Member Posts: 13,636
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edited February 2020 in Certificated Locations #1

We are regular users of CL's and when search for suitable sites I find it very frustrating when I come across those that have not updated their information on the club's website. There are many that still show prices that are at least 3 yrs out of date, and even more annoying is when having selected a site that has a specific opening date for the current year I phone up to be told that the site won't be open at that time. Why can't these site owners please ensure that the data is up to date?

Comments

  • SteveL
    SteveL Club Member Posts: 12,299 ✭✭✭
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    edited February 2020 #2

    The CC does not set a very good example on its own site pages. Photos that are years and years out of date, inaccurate pricing information, inaccurate information about the site, even when it has been pointed out to them. I would assume any chasing would have to come from head office. It would be a bit pot blackish for them to criticise others.😉

  • CholseyGrange
    CholseyGrange Forum Participant Posts: 289
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    edited February 2020 #3

    Nellie - you make a very fair point.  I have asked CL owners within the owner support group to check their details and send the CL team at HQ any updates relating to this season.  Unfortunately, our group doesn't cover all owners.

  • EasyT
    EasyT Forum Participant Posts: 16,194
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    edited February 2020 #4

    Why can't these site owners please ensure that the data is up to date?

    Are you sure that the fault is purely with the CL owners? 

  • mummypig1
    mummypig1 Forum Participant Posts: 45
    edited February 2020 #5

    As a CL owner it’s a simple process to update the website, and in my experience my requests have been actioned within 24 hours. 

    Changes to the app take a little longer as I understand these have to be scheduled. 

     

  • peedee
    peedee Club Member Posts: 9,383
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    edited February 2020 #6

    Pity they all do not run off the same data, including POIs.

    peedee

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2020 #7

    Unless its changed, i understand it was down to the current site wardens to have the site info kept up to date?,  via an annual form,or email now?not sure about site prices

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,031 ✭✭✭
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    edited February 2020 #8

    Erm, they aren’t usually Wardens JV, more likely to be busy farmers etc.....

    That said, it really does help prospective visitors if the webpage for the CL is as up to date as possible. As Nellie says, some CL details are very out of date in terms of prices. It’s one of the reasons we still like to phone CLs to drill down prices, and other expectations.

    I am presuming that each year CLs are contacted in some way to submit their updated details. Some obviously do submit them, others just perhaps forget, a few will just not bother I suppose.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2020 #9

    For warden please read ownerembarassed

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited February 2020 #10

    No, but surely if you owned a CL you'd want whatever information is out there to be correct. If it's not then I'd expect them to get onto head office and get it sorted.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited February 2020 #11

    Thanks CG. Just what's required.

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited February 2020 #12

    Both your OP and Steve's reply are pertinent Nellie. Bit difficult expecting the club to enforce CL owners to upgrade their website when the club is poor at doing the same.

    Maybe, just maybe, if the price is made contractually obligating, i.e. you pay what the website shows then the CL owner would soon amend it. Don't quite know what you would do to enforce them to update their dates or practical information.

    Some price information is well out of date.

  • CLMaddie
    CLMaddie Forum Participant Posts: 245
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    edited February 2020 #13

    Hi Nellie,

    We do ask CL owners on a regular basis to check that their information is correct and if not to let us know so this can be amended. With the reprint of the Handbook this year we are doing an even bigger push on this.

    Thanks

    Maddie

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited February 2020 #14

    Perhaps HO should stipulate that the published price is the one that the site owner must adhere to when members make a booking. That should focus their minds and ensure that the current information is up-to-date.wink

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited February 2020 #15

    As posted before information in the directory has to be upgraded about a year before publication , so can be wrong?, even before publication ,  and will definately be out of date the following year , ,as with club sites,   do we know if there is an updated CL price list available,   as with the club sites for the second year

  • thebells
    thebells Forum Participant Posts: 365
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    edited February 2020 #16

    Totally agree. We went to a brand new cl site a couple of years ago and the owner greeted us and told us that he wasn't sure what the nightly fee was! He suggested £20, but when I pointed out that it was showing as £15 on the website he was happy to accept that and admitted he hadnt even looked at his listing.....It was a bit awkward  but could have been avoided if he'd checked his own entry😀

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited February 2020 #17

    I doubt that HO carry a list of individual CL prices. I seem to remember that CL owners have to approve their data for the SD before publication so the info should be what they want to be put out there. Hence the reason for me asking if they could keep their price info up to date on the web site.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,031 ✭✭✭
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    edited February 2020 #18

    I really like your idea of the advertised price being the one charged Nellie, be lovely if it could happen😂