Member Offer: My Esso Card
Comments
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Just in case I misread this part in the latest T&Cs for agreeing to accept this Essofuel card I have re-checked .
I confirm that if applying today you are agreeing now to be charged a surcharge of £1.00 for any transaction of fuel that is under under 15 Litres
I would ask why the club advertise this offer inferring that this is a totally free of charge offer without any fees or costs involved ?
I wonder if any club representative could comment on this please Do the club agree and endorse the card company in making this minimum spend surcharge and also endorse the company to alter any terms and conditions originally stated without directly informing members already having received one of these cards
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Anyone having trouble with PumpKing who do the administration for the card
I received an email last Thursday from them stating my card was blocked due to them unable to obtain funds from my bank. I checked with the bank, nobody had attempted to request funds, I emailed them back immediately explaining this. On Saturday I received a further email stating I would be charged a further £10.00 if they didn't get payment and my card would be rescinded.
They have yet to answer any of my emails especially were I asked for their bank details so I could pay the invoice and told them to keep the card as I didn't want to be involved in a company like theirs if this was the way they did business.
I phoned them today to sort it out I asked for accounts but you only get as far as the help desk as apparently Accounts won't take direct calls, they say they will get back to me, I hope they are quicker doing that than they are responding to emails
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See other posts in this thread, Harriston.
Some people have asked their banks to cancel their debit cards to prevent inappropriate payments being taken.
It seems waiting for a response could be a lengthy affair.
A shambles? You may very well think so.
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Agreed on that , also same here towards the amount of fuel I would on average regularly buy !
But - My point being - Its not a completely free offer of 'any' fees or charges and the offered saving is subject to a minimum spend - Why not state this in the clubs own recommendations in the advertising details ?.
Also - it appears to have started with a minimum spend of 5 Litres. It is now 15 Litres -( fair enough not an unreasonable large quantity perhaps) BUT - presumably the fuel card company hypothetically have the cardholders full agreement at their discretion to ammend their T&Cs in the future again if they want to increase this spend further - say by another 10 Litres . (The higher the minimum spend the more likely a £1 transaction surcharge can then be taken by the card company on average )
Cannot say if this will happen but it is a classic example of read the small print that you agreeing to and to any changes towards any minimum spend figure and surcharge fees particularly in future with any T&Cs you may be agreeing to commit to !!
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Taken from the original T&C's CaptK
9.1 These Terms and Conditions can only be amended if Pk Fuel Limited so agrees in writing by posting a notice on its website and/or by email notification to the Cardholder. Pk Fuel Limited will notify the Cardholder of any changes to these Terms and Conditions with 15 days' such prior written notice.
Needless to say, they have not notified me by email or, to my knowledge, posted anything about the recent changes on their website about the changed T&C's, so they are at fault IMO.
It's been a lot longer than 15 days too
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MM, you have never lived!
As an impoverished teenager in 1971 I regularly put 10 bob's worth of 2* at 6/1d a gallon in my ancient Ford Pop.
To the uninitiated that is a shade over 30p per 4.5L and 10 bob is 50p today, so if anyone is curious enough I've given you enough to work it out for yourselves!
Must admit though, the old Pop, with side valve engine designed back in the '30s and 3 speed box with 2 low and 1 high gear struggled to pull itself up a hill. No chance with a van in tow!
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Lucky you!
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I remember putting 4 gallons (18L) in my old Mk2 Consul once a week for a quid. That was about 20% of my pay!
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Hmmm. Are they allowed to charge for unsuccessful payment ? Doesn't mention that in their T&C's regarding unsuccessful payments.
Reading this they will make two attempts to collect payment. First for the original payment then again 3 working days later so if you had an email they would have tried twice first.
Question is and you probably won't get a response form Pump-King on this, is how do you make the payment to them. Do they just try again on your debit card?
Another thought is that their admin is such a shambles they may have tried to claim the money from someone else debit card or used completely the wrong details.
Anyway T&C's quote this
4.2 If Pump-King is unsuccessful in obtaining payment for a Fuel purchase through the Fuel Card from the Cardholder, it is entitled to block the Fuel Card immediately until the balance has been settled in full. 4.3 If after 3 Working Days, Pump-King or the Payment Service Provider is still unable to process the Cardholder's payment, Pump-King will take the following steps: (a) promptly send an electronic communication to the Cardholder to remind them to make the payment of the Fuel purchase; (b) after 5 Working Days, if the Cardholder has not paid for the Fuel purchase, Pump-King will send a follow up electronic communication to the Cardholder for payment of the Fuel purchase; (c) after 7 Working Days, if the Cardholder has still not paid for the Fuel purchase, Pump-King will begin a process to pursue the unpaid debt by appointing a debt collection company and will send an electronic communication to the Cardholder informing them of this appointment.
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“promptly”, that’s a laugh when you see the word in the same sentence as Pump King!
Still can’t login to my account and don’t see much point in sending email no7.
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So after two weeks, multiple emails to Pump-King with no response , multiple phone calls of which only one was answered, raising the issue on here, email with the club for which I had to chase twice, I have eventually received my refund for the duplicated debit.
No email apology from Pump-King, no offer of compensation as others got.
So now my account is straight do I carry on using the card? At the moment no as local Supermarket prices are cheaper than the offer price but I will keep an eye on the prices as i did make savings before the admin shambles. I will keep the card in my wallet though as if I have to fill up at say a motorway service station it will be be useful. In the meantime the debit card registered now with pump-king is linked to an account with no money or overdraft.
Also doing a little searching I have found that the myessocard isn't exclusive to CAMC. There is a Caravan & Touring Facebook group where they were promoting it as well with a different referral code and you didn't need to be a member of CAMC to have it. So for the club to say 'Offer only available to Caravan and Motorhome Club (CAMC) members' might be seen as misleading as it is available elsewhere.
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I've been trying to order a card since yesterday but the website http://www.myessocard.com/ doesn't exist.
An email to accounts@myessocard.com has resulted in an automatic response only.
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The CC seem totally incompetent with regard to maintaining much of their website to inform members Mike.
This works: https://pump-king.co.uk/welcome
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Thanks. I see the link has now been updated to point to the correct page.
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It doesn't but if you click on the link in the OP and scroll to the bottom and expand the T&C's it's there.
Also in the OP it says 'We are the only organisation within the touring industry able to provide this offer to members.' which does mean that the CCC and others like them don't offer it but certainly it is offered elsewhere to tourers and caravanners.
Again as I've said before to get that exclusivity there has to be a commercial arrangement between the parties
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I have 'followed' all 70 pages of this discussion and am still unable to decide whether it is 1) a scam or 2) a monumental CU on the part of the company or, worse, 3)the inability of the club to ensure that any offer is done by a company that is capable of delivering the service as outlined.
BVM - don't forget the vacuum operated windscreen wipers and lack of heating inside, and the 6 volt battery! Mind you with only three wires (lights, starter motor and alternator) it was easy to fix an electrical fault. Wouldn't like to try doing so today!
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It’s not a scam, that requires a degree of organisation & competence.
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