Great service from Protec.

heddlo
heddlo Forum Participant, Forum Participant Trusted Posts: 904
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edited February 2018 in Caravan & Motorhome Chat #1

Apologies if this has been posted in the wrong section, was unsure where it should go.  We would just like to give an acknowledgement to Protec. We have a full cover to use over winter and it has been really great. Unfortunately our dealer, whilst doing a repair, ripped a hole in it!!  'Shall we remove the cover while you do this work? No sir, it won't cause a problem, you can leave it on', sadly that was not the case!

Anyway, contacted Protec to arrange a repair, the price quoted was excellent they arranged collection the next day, repair took 5 days and the cover was returned by courier.

Amazing customer service and an excellent repair done. If only our caravan dealer was a quarter as good!!!

Well done and many thanks to Protec.

Comments

  • DaveCyn
    DaveCyn Club Member Posts: 357
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    edited February 2018 #2

    Glad you're happy with the service from Protec.

     

    You say you're happy with the service & price but surely the cost of repairs should be down to your dealer. They would be very quick to bill you if you damaged anything of theirs.

  • easygoing
    easygoing Forum Participant Posts: 21
    edited February 2018 #3

    Hope caravan dealers paying the cost of repair .Is there any good caravan dealers out there ? 

  • heddlo
    heddlo Forum Participant, Forum Participant Trusted Posts: 904
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    edited February 2018 #4

    We have agreed on compensation of a half price service when it's due.  Seemed fair as the repair was nothing like that! smile

  • nelliethehooker
    nelliethehooker Club Member Posts: 14,083
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    edited February 2018 #5

    Good for you!!wink

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