Facebook and CT for everyone
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Sorry haven't tripped over this. Never done it on other fb pages, but then I don't look at many suggested posts, but that was how we got a fantastic deal on our latest nz flights. Airline as a suggested post quoting sale. Checked it out couldn't believe what I was getting good so went to our usual chap in town, he got it a bit less still. Wouldn't have booked online even through the airline website without going through a link.bargain it maybe but not if I lost it all to a scam! He also got our seats booked and included in the price, on leg in the extra leg space but no charge😉. Hope plane has engines! Sorry wandered off topic! But the OP won't mind 😉
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They do need a fully functioning web site and they seem to be focusing on that, if somewhat slowly. CT on the other hand I fear is a bit of a thorn in their side. They do not really want it anymore, but are reluctant to be seen doing away with it. I think they hope it will slowly sink into oblivion as less and less use it.
The improved future looking club want to attract new younger members and encourage existing ones to use sites more, and I suppose Facebook fulfils that purpose. CT seems predominantly populated by us older, often retired types. Certainly in our own case the loss of CT would not affect the frequency with which we use the sites, and I suspect that is true for most others.
So to put it bluntly the CAMC are not really bothered, they feel there is nothing in it for them. However, if it goes I think they will loose the opportunity to engage with the more senior members. Certainly I have no desire or intention to use Facebook and I don't think I am alone.
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Hi everyone,
For those of you that don’t know me, I’m Hannah and I work in the Social Media Team at the Club. It’s nice to meet you!
I’ve read all of your comments and I wanted to reassure you that Club Together is here to stay. Our forum is a huge asset to the Club and the website; it provides you with a fantastic way of sharing ideas, asking questions and raising issues with each other and the Club.
Facebook, Twitter and Instagram are all very different channels and each one serves a different purpose compared to each other and the forum. Facebook and Twitter are primarily for member service; the majority of people who get in touch with us on these channels expect a response within an hour, which as you can imagine can be quite demanding!
But, this doesn’t drive our focus away from CT. Club Together is your forum, and whilst we moderate and read the discussions, we don’t want to be an overbearing presence or make you feel like we’re getting involved in conversations unnecessarily. Having said that, I can see the general feeling is that you’d like to hear from us a little more, so watch this space!
Hannah
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Hi ValDa,
Glad to see you're using Facebook
We have a great team here who are fully trained on all aspects of social media, including moderation of Club Together. The team are responsible for responding to posts, passing on queries, flagging any issues as well as keeping the forum tidy.
I’m sorry to read that some of you feel we don't have a big enough presence on Club Together. I’ve spoken to the team and suggested that we need to interact more, where it’s appropriate to do so.
A little bit of a confession from me – Club Together isn’t my area of expertise. I’m sure you all know Ro, she’s our Community Manager. At the moment Ro isn’t in the office so I’ve been trying my best to keep an eye on reviews, discussions and so on as well as all the social media pages. If there’s anything I can help you with, you can email community.manager@camc.com
Hannah
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good I hope it stays as I've said before I'm single so come on here when I'm at home sat by myself ,comment on things that interest me and put my own threads on asking questions ,when it went on F/book I added it again in case anything of any interest to me comes up
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Thank you Han. I've had good behind the scenes communications with CT staff when needed but it would be great to see responses to Club related questions on here appearing as promptly as they do on FB. So I too will look forward to a more pro-active approach.
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Thanks for posting, Hannah. Nice to have your input.
It would be good to see the staff moderators upping their game a bit. We are frequently knee deep in duplicate threads, for instance, and a bit of housekeeping would be appreciated.
I'm pleased to learn that this forum has a future but you will have seen from the posts in this thread that the opposite impression is being created.
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Thank you for your response Hannah. It's nice to hear from the staff. I use fb and have popped onto the club page occasionally but prefer CT as it's got hints and tips that are easy to follow (could be easier if the CT search worked better - but might be best to get the proper website search facilities working first 😉).
Yes we all know Ro well thanks but lots of others were introduced on a thread specifically for the purpose and although this may not be your area it's nice to hear from you.
There is a LONG snagging list on here re website issues that rarely gets updated by staff, some threads on cans and cannots on site which can develop 😉. A response from staff could resolve within minutes of the posting, my concern is that such responses appear often and quickly on fb but not on here. This is not a criticism of Ro in anyway there are others according to the previously mentioned thread.
It's been a full six months since the website upgrade, which still has numerous problems as far as we users are concerned, I'm not just talking get about CT. For example search facilities for rallies or CL to name a couple. There are threads on CT that detail the issues! We hear little or nothing about the problems on improving this upgrade on here, the webpages or the magazine. Indeed as far as I know the announcement about Good Morning from Alderstead Heath had no mention on the webpages on 9 May and it's happening on 11th but is on fb 😔. It's this sort of thing that makes us wonder about the future of lots of things 😉
Hopefully the few of us that remain on CT compared to the numbers before the upgrade won't feel as neglected in our comments compared to fb 😆
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One tries you know 😉.
I do hope we get some further response from the club regarding getting this lovel upgraded website. Not necessarily on this thread. I do feel it reminiscent of work - they trumpet all the benefits of a new way of working but refuse to acknowledge that sometimes it's not always an improvement. Compromise is the key along with clear communication. Not that we have to be involved at an in depth level but we're not mushrooms and are all adults cos you have to be over 18. They want ideas for the future but can't cope with some parts of the present 😉
In fact if it wasn't the other club CC C would be a great motto clear communication and compromise on what works and what doesn't 😉😉
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Hannah, hope I am wrong, but we seem to get responses like yours from a staff member every now and again followed by silence🤔
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a new discussion has been posted on CT and it's come up 5 times looks like the gremlins are busy tonight
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Certainly I have no desire or intention to use Facebook and I don't think I am alone.
Probably not - until they move the site bookings onto it!
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Hannah
Whilst your reassurance about Club Together is most welcome you will no doubt have realised that there is a great deal of frustration that what seem minor issues are not addressed and fixed. This version of the forum has been up and running for around five months and we are still waiting for it to be fully operational. All we want is a commitment from the Club that these issues will be fixed and quickly. What we see is all the resources being poured into Facebook and Twitter but nothing happening here.
David
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I agree with your comments David but I think the forum is more operational than some aspects of the main web site and this is quite a big issue being pointed up by people on here. It's areas like CL and Rally searches on the main web site that have not been addressed. CMC site searches are lacking site details, maps searches don't work etc etc. I also, like you, wonder if the social media side has detracted from the main web site areas which are the "face" of the club not ready made web sites like Facebook and Twitter (Twitter on the club is dire but it's not important.) I would love to hear why the web site has taken so long in it's development.
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Brue
You make a fair point about other sections of the website. I suppose I was principally coming from it from a moderating point of view which is very frustrating and I think we are not being helped in that task but the shortcomings of the forum. I do sometimes wise I could sit down for an hour with someone from IT and go through each problem with them as I fear they don't fully understand what is required?
David
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Unfortunately the rebrand has caused the club to 'dumb down' rather too much. Facebook and Twitter are great for instant sound bites but all the responses read as if they are from a script. Too much focus on the marketing spiel to my mind
The club website used to be a good resource for technical and other information. I've sent links to friends many times. Now I can't find the information to send links.
CT has always been the poor relation with little or no input until the level of reports hit trigger level. How many times do we see posters saying they are reporting a post to flag it up to HQ? How many bickering threads rumble on for days before someone steps in?
Luckily the dumbing down seems to be restricted to HQ. Site staff are as good as ever although even they seem a little bewildered by some of the nonsense
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Thanks for your posts Hannah and welcome to Club Together.
I too tend to agree with what has been written about the functionality of Club Together. So much needs to be done, and some of those things look as if the could be solved simply and fairly quickly, like better navigation.
David
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Thank you for your comments everyone, I can see this is a big frustration for you all. I would like to clarify that the website and social media are managed by two separate teams, so our resources are evenly distributed between the two. Whilst social media is important for the Club, it’s by no means the face of the Club, all of our communication channels are equally as important.
In response to your concerns over the amount of time taken to fix what appear to be minor issues – each bug needs to be investigated and a fix developed for each one. As you can imagine, this can take time. Once we have identified a fix, each one needs to be built, developed and tested (often multiple times) before we make these changes visible to you. As some of you have already mentioned, there are other areas of the website which take higher priority, although some of the more serious CT issues are high on the list.
Thank you to everyone for hanging on in there, especially the moderators. We realise this is a frustrating time and we really appreciate your patience. Please bear with us as we continue to work to resolve the issues and when we have any news we will update you all in the snagging list.
Hannah
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Haven't checked CL reviews but I am sure you are correct, you could never see multiple reviews anyway. I think I have pointed out before the problem you refer to with searching CLs but I am not sure how you are setting the search up? If you are entering the county first then it could be classed as an operator problem if you are using the back browser facility to do another search! That does give the result you see but if you click on the "Certificated Location" heading to do another search it totally resets the search facility and you will not get all of UK. Previously I have suggested a "Reset button" as being required to make it more obvious that the search has to be reset each time you want to change a search.
I don't get this problem if I just select a town from the pull down list.
peedee
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