Vehicle profile when booking

Ravmano6
Ravmano6 Forum Participant Posts: 12
edited April 2016 in Club Membership #1

Just a little niggle but whenever I book a site I am asked to select the vehicle, mine being a Motorhome but the selection choice seems to default to caravan.

Thats not a problem as I just click the stored motorhome details & Roberts yer Uncle but then a red message pops up saying I have changed  my outit profiles and should update it.

I have done this several times  even Deleted User info and reentered it but to no avail. Anyone on IT tell me what to do?

 

Comments

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited April 2016 #2

    We had a similar problem when we bought a new van, won't go into details, suffice to say got a little tangled, eventually resorted to ringing them on 01342336612, and a very nice lady sorted it out. Good luck!

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited April 2016 #3

    yorksrover, I get the same thing everytime I book, like you have tried everything to correct it but it keeps doing it. Can't be bothered to phone HQ, lifes to short. CC need to get their system sorted its rubbish at times.

  • SteveL
    SteveL Club Member Posts: 12,302 ✭✭✭
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    edited April 2016 #4

    Life is too short, Tammy, but if we don't flag up these errors will they know they are there?

  • ABM
    ABM Forum Participant Posts: 14,578
    1000 Comments
    edited April 2016 #5

    The  same  problem  arises  with  my  bookings too,  but  I  no   longer  care  ==  if  anybody  really  believes  I  drive  a  Single  Axle  motor,  well  good  luck  to  'em  !!

    {p.s.  Am  I  really  permitted  to  sleep / cook  etc  etc  in  a  wheel  barrow  ?? }

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited April 2016 #6

    Life is too short, Tammy, but if we don't flag up these errors will they know they are there?

    Steve, I'm pretty sure its been mentioned before. The problem you had was a bit differant I think, to the one myself and OP has, on mine the motorhome is there but it defaults to add ' Another' all I have to do is click on the motorhome and all the details
    are there, just another one of the things that are peculiar to the club.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,859 ✭✭✭
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    edited April 2016 #7

    Happens to me every time I book. I have contacted the Club and it seems they were unable to correct it. What I have not tried is deleting it completely and starting again. Don't know if that would work. I have got so used to just ignoring it. The details
    come up correctly on the booking so other than a software glitch it doesn't seem to cause a major issue.

    David

  • Wildwood
    Wildwood Club Member Posts: 3,581 ✭✭✭✭
    1000 Comments Photogenic
    edited April 2016 #8

    The programme is faulty but the effort involved in putting in the correct information is minimal. There is more effort going into making a fuss than actually doing the correction several times.

  • Helen Aaron
    Helen Aaron Forum Participant Posts: 98
    First Comment
    edited April 2016 #9

    Hi all

    We are indeed trying to sort this glitch out on the soon-to-be new and improved website. I will, as normal, forward on your important feedback to the digital media team but as mentioned above, if you have 2 minutes to spare we can update your details correctly
    at Head Office on the master system. Feel free to use the Web Chat function when on line or call 01342 318813. Alternatively pop the correct details of your van on an email to
    enquiries@caravanclub.co.uk and we will amend this end.

    Thanks all

    Helen

  • jgdlwd
    jgdlwd Forum Participant Posts: 17
    edited April 2016 #10

    aah .. there was me thinking the CC wwere buying me a new motorhome!

  • rowets
    rowets Forum Participant Posts: 6
    edited April 2016 #11

    Hi all

    We are indeed trying to sort this glitch out on the soon-to-be new and improved website. I will, as normal, forward on your important feedback to the digital media team but as mentioned above, if you have 2 minutes to spare we can update your details correctly
    at Head Office on the master system. Feel free to use the Web Chat function when on line or call 01342 318813. Alternatively pop the correct details of your van on an email to
    enquiries@caravanclub.co.uk and we will amend this end.

    Thanks all

    Helen

    Write your comments here..Been trying for the last 2 days just to update my mobile number in My Profile, even had 3 chat sessions with different team members who all stated that they'd managed to do it for me, but no, it's still the same.  I've given up.

  • BlueVanMan
    BlueVanMan Forum Participant Posts: 382
    100 Comments
    edited April 2016 #12

    Another fault is the requirement to put in a number for my towcar. I don't have a towcar or even a towed car  or a toad car.  Another example of a caravan-centric organisation ?? 

  • KeefySher
    KeefySher Forum Participant Posts: 1,128
    1000 Comments
    edited April 2016 #13

    Another fault is the requirement to put in a number for my towcar. I don't have a towcar or even a towed car  or a toad car.  Another example of a caravan-centric organisation ?? 

     

    Does it not mean the registration number regardless of if it's a tug that may be tugging a caravan, a trailer, another vehicle, a boat, a horsebox, a jet ski, or tugging nada.

    What would you put if you were riding a motorbike or bicycle with a tent as your accomodation?

    Rare sense has to be applied. Tongue Out

  • BlueVanMan
    BlueVanMan Forum Participant Posts: 382
    100 Comments
    edited April 2016 #14

    Another fault is the requirement to put in a number for my towcar. I don't have a towcar or even a towed car  or a toad car.  Another example of a caravan-centric organisation ?? 

     

    Does it not mean the registration number regardless of if it's a tug that may be tugging a caravan, a trailer, another vehicle, a boat, a horsebox, a jet ski, or tugging nada.

    What would you put if you were riding a motorbike or bicycle with a tent as your accomodation?

    Rare sense has to be applied. Tongue Out

    You are guessing that when someone designed this particular funcionality on the website they identified in their minds that the expression "towcar"  would be understood to mean and/or include "motorhome"

    I am guessing that when that person designed this functionality they were focussing on caravans and didn't think about motorhomes. Unless the web designers and/or programmer posts here to identify their logic neither of us will know.

    My point however is that I shouldn't have to guess or speculate what information is needed but rather that the opportunity should be taken to correct this functionality. 

    Meantime I enter the number as "NO TOWCAR"

    Write your comments here...

  • KeefySher
    KeefySher Forum Participant Posts: 1,128
    1000 Comments
    edited April 2016 #15

    Another fault is the requirement to put in a number for my towcar. I don't have a towcar or even a towed car  or a toad car.  Another example of a caravan-centric organisation ?? 

     

    Does it not mean the registration number regardless of if it's a tug that may be tugging a caravan, a trailer, another vehicle, a boat, a horsebox, a jet ski, or tugging nada.

    What would you put if you were riding a motorbike or bicycle with a tent as your accomodation?

    Rare sense has to be applied. Tongue Out

    You are guessing that when someone designed this particular funcionality on the website they identified in their minds that the expression "towcar"  would be understood to mean and/or include "motorhome"

    I am guessing that when that person designed this functionality they were focussing on caravans and didn't think about motorhomes. Unless the web designers and/or programmer posts here to identify their logic neither of us will know.

    My point however is that I shouldn't have to guess or speculate what information is needed but rather that the opportunity should be taken to correct this functionality. 

    Meantime I enter the number as "NO TOWCAR"

    Write your comments here...

    I suggest you are either intellectually challenged, pedantic or downright argumentative Tongue Out If you expect web developers to
    think beyond what they are instructed to do and actually know the practical application of their efforts in the ether of IT, you are deluding yourself.

    I refer to my comment of rare sense, it's not very common Tongue Out

    It is clear the identifying registration number of the vehicle, be it towing or otherwise, arriving at the site is the information required. 

    How would you fare on a ferry where number plate recognition is employed??

  • scarletsfan
    scarletsfan Forum Participant Posts: 292
    edited May 2016 #16

    Some members just revel in being awkward and pedantic.

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