Dysfunctional online booking system

Tirril
Tirril Forum Participant Posts: 439
100 Comments
edited June 24 in How to use Club Together #1

I tried to book Pandy, a Club site, and went through the entire process completing the payment process but was not returned to the Club confirmation page and neither was an email received. As it was the last date to receive a booking discount I repeated the process and after five failures gave up. On checking my credit card statement all five deposits were recorded. It took 20 minutes on the phone to a very helpful member of staff to confirm that no booking had been completed and payment would not be retained. I had an identical  problem last September and there is comment on websites of others having similar problems. I don't mind the odd glitch but it is unacceptable that 10 months later such a basic fault still persists. The club has lost a decent length booking replaced by a couple of calls to CLs

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  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 24 #2

    Not had any problems with the bookings I have made this year. What systems are you using? All mine have been made using a PC running windows 11 and Firefox.

    peedee

  • Tirril
    Tirril Forum Participant Posts: 439
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    edited June 24 #3

    I use a MacBook on OS 11-7-10 and also tried on an iPhone on latest software. Everything else works fine just cannot book a site. I get through the process right up to confirming payment then the screen gives an error message. Even so my online banking shows that payment is being taken. A day later still shows the money being listed as a payment to the Club. I even reset my password and logged back in. I can only book by telephoning the club national office (no site numbers are supplied now) and it can take at least 20 minutes waiting for a response. 

  • Hja
    Hja Club Member Posts: 846 ✭✭
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    edited June 24 #4

    Site phone umbers are in the handbook, on a separate page.

  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 24 #5

    Thanks T, it would be interesting to know if others using the same systems as you have similar problems or not. You cannot be the only one usiing Mac systems.

    peedee

  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 24 #6

    But not on the web site.surprised Surely they should be?

    peedee

  • SteveL
    SteveL Club Member Posts: 12,297 ✭✭✭✭✭
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    edited June 24 #7

    They are if you use the new site directions link. The site telephone number is present at the bottom of the pdf.

    I have used both our iMac and an iPad to make bookings and have had no issues to date.

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited June 24 #8

    There was one issue, must be about three months but otherwise all OK. The last one was over the weekend.

  • peedee
    peedee Club Member Posts: 9,381 ✭✭✭✭✭
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    edited June 24 #9

    Thanks, I would never have thought of looking there, you automatically think it should be with the address.

    peedee

  • richardandros
    richardandros Club Member Posts: 2,680 ✭✭✭
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    edited June 25 #10

    I use an iMac at home - running OS Monteray and a MacBook Air in the caravan. Used both for bookings and not had any problems.

    I have to say though, that having been away for two weeks, this is the first time I have used the iMac since the new 'improved ' font was introduced and the text in this reply box is so small, I can hardly see it.  Haven't cleared the cache, though - don't know if that will improve matters.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited June 30 #12

    TDA

    It seems strange you are having so many problems which doesn't seem to be the case generally for others? A bit academic on my part now but when I was booking sites on my Windows 10 PC I had not experienced any problems. Hope you get it sorted.

    David

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited June 30 #13

    Are you using any extensions such as ad blockers of other protection such a Rapport.  If so try disabling them one at a time to see if they are affecting your system.  

    Incidentally why am I seeing massive sized text for posts yet miniscule text for this post as I write it?

    I have to agree CAMC is the leading contender for the worst IT.  

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited June 30 #15

    I agree DK, no idea why I cannot get booking system to load, it was ok a few weeks ago, and as far as I know, I have changed nothing on my IPad.🤷‍♀️ I have tried all sorts to try and sort out, but as I am having no other issues with other websites, I have to put it down to CAMC website. Not the whole site, just the booking platform.

    Thanks LLM, but not using a blocker, and I have looked at all my other settings. Nothing out of ordinary on other websites I use a lot, so I will just phone to book if required. I can use searchforsites sites for CLs, as well as CL Booking’s website.

  • Wherenext
    Wherenext Club Member Posts: 10,585 ✭✭✭
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    edited June 30 #16

    No idea what is going wrong with your booking experience Ttda. 

    I've just used it for the first time this year for a 1 night stay and it all went smoothly. I'm using Safari on my MacBook.

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited June 30 #17

    I can use searchforsites sites for CLs, as well as CL Booking’s website.

    TDA, I have discovered, by accident, another web site that specializes in CLs, appropriately called "CL Sites" which has what appears to be a good search facility.

     I have also reported your post although I doubt that this will make the slightest bit of difference or that you will receive an appropriate response resulting a solution to your problem.

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited June 30 #18

    Have you tried using Opera?  

  • Wherenext
    Wherenext Club Member Posts: 10,585 ✭✭✭
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    edited June 30 #19

    Mozart may well have adapted one of his operas for this. "The Magic Font" anyone?

    Shakespeare's "A Comedy of Errors" would be more appropriate.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited June 30 #20

    No, but thanks for this, will take a look. My iPad says Safari, but it’s actually using the Google browser. I think there’s a bit of an issue with Safari defaulting to Google at the moment, did a bit of reading, but it’s a bit beyond me. I don’t like Google, tried Yahoo, Bing, but still no joy. 

  • Tirril
    Tirril Forum Participant Posts: 439
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    edited July 2 #21

    Thanks Take the dog along. Your experience is exactly the same as mine and I have tried two different MacBooks and an iPhone with a 100% failure rate over the last 10 months.

  • SteveL
    SteveL Club Member Posts: 12,297 ✭✭✭✭✭
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    edited July 2 #22

    It makes me wonder if the club have accidentally frozen some members accounts. I assume they will have that option available. We have booked quite a few sites this year and have had no issues with the booking site on iMac, iPad or iPhone.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited July 2 #23

    It seemed to happen when we were at Burrs. I couldn’t open my Membership card when in reception checking in. We arrived a night early and when I booked it, just before the off, it came up that the transaction hadn’t completed, but it had🤷‍♀️ After that, it just buffers and buffers, then crashes. If I click on “Find a UK campsite” it should give me a drop down box of options, but it either doesn’t, or gives me the drop down options for the “Membership” section instead🤷‍♀️ That’s been happening for weeks now. 

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited July 2 #24

    TDA

    A couple of things, did you change your password after the security problem the Club had? Could you trace your difficulties back to about that time?

    Are you able to delete your browser and reinstall? 

    David

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited July 2 #25

    Yes, I did change my password, but more or less straight after site was back up and running, and it worked fine after that, because I booked a couple more Club Sites.

    it’s an iPad, so comes with Safari, but in actual fact, Safari now defaults to Google search engine. I will do a bit of reading, but wary of altering too much to be honest, as it’s only the booking platform that doesn’t work, and knowing my ham fisted tech attempts, every thing else works absolutely fine, so I could end up making things a lot worse. 

     

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,134 ✭✭✭
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    edited July 2 #26

    You can choose which search engine your Safari browser uses, TDA, but tbh I don’t think the search engine has anything to do with using your browser to access the booking system. Sorry, I can’t help really.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited July 3 #27

    Thanks Tinny. Yes, I tried all those options, with no luck. I’m not really bothered as I said, not enough to meddle without really knowing what I am doing, as my set up works without problems on all other websites.😁👍

    My IPad is getting on a bit as well, at least three years old🤣 

  • GTrimmer
    GTrimmer Club Member Posts: 169 ✭
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    edited July 7 #28

    I too have difficulties with the web site and have done for some considerable time.

    I was unable to renew my caravan insurance on line recently with the system crashing when attempting to pay. to cite just one issue

    I am certain the club is aware that issues exist, but seem not to be prioritising them.

    Why ?

     

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,027 ✭✭✭
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    edited July 8 #29

    I can now get onto the bookings platform via my iPhone, but still not with my iPad. Same browser and search engine on both🤷‍♀️

  • LLM
    LLM Forum Participant Posts: 1,555 ✭✭
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    edited July 8 #30

    What search engines have you tried and which one is working on your phone?

  • eurortraveller
    eurortraveller Club Member Posts: 6,828 ✭✭✭
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    edited July 8 #31

    Booking platform is live on my iPad so perhaps take yours to the Apple shop at Meadowhall and let an expert look at it - you will need to book a time slot in advance.

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