Sargent Control Panel - Fault

Freddy55
Freddy55 Club Member Posts: 1,809 ✭✭✭✭
1000 Comments
edited June 2021 in Caravans #1

Recently, the Sargent control panel (2019 Swift Challenger - EC8000)became unresponsive to touch commands. I contacted Sargent (who were very good) and got this email in response...

”Unfortunately it sounds like your control panel needs calibrating. To do so, power on the panel and from a powered on state, press and hold the power on/off button until the panel resets and it finally shows “Touch the white dots to calibrate” on the screen and this is when you let go of the on off/button. After you tap on each individual dot at each corner of the screen, the panel will switch off and if you power it back on the touchscreen should work correctly.”

I followed these instructions, and it now works fine. Looking around the ‘net’, this isn’t an unknown fault, so maybe others will find this information helpful.

Comments

  • BPLancs
    BPLancs Forum Participant Posts: 2
    edited July 2022 #2

    Same problem today but panel worked from the app on my phone. Fortunately a caravan engineer told me what to do. Why aren’t these instructions on either the Swift or Sargent websites.

  • mickysf
    mickysf Forum Participant Posts: 6,474 ✭✭✭
    2,500 Likes 1000 Comments
    edited July 2022 #3

    I have had a few issues with my control panel which have not been covered by the manuals or associated websites, particularly linked with fault codes. So far following internet searches supportive folk have helped me solve them all.

  • GlampersRUs
    GlampersRUs Forum Participant Posts: 2
    edited August 2023 #4

    Appreciate an old post, but very grateful for the information Freddy55.

    Currently abroad and on very first night had the same issue with the Swift Command system not responding correctly to the touchscreen - only to Bluetooth commands.

    Followed your comments & hey presto - fully functioning panel and van.

    Thanks

  • Goingrey
    Goingrey Forum Participant Posts: 1
    edited August 2023 #5

    As above - we’ve just arrived at Bearsted Club site and as the OP and others we had no response from the touch screen but having followed their response from Sargent all’s good now and working correctly. Thank you Freddy55 for posting the solution to the problem. 

  • SallyD
    SallyD Forum Participant Posts: 85
    edited August 2023 #6

    Wonder if any can help me with our issue: got new van but on panel no icon for heating? Thought we could control heating via app, Alde panel or Swift Command panel. Are we wrong?

  • ScreenName37960A70E8
    ScreenName37960A70E8 Forum Participant Posts: 1
    edited September 2023 #7

    So grateful for your information as I was stuck on site with nothing working

    I followed your instructions and Hayhoe all is working. Only one little problem it is now all in a foreign language. Thank goodness for symbols

  • EamonnD
    EamonnD Forum Participant Posts: 2
    edited February 29 #8

    Hi my panel had reverted to that 'TV off channel screen' (IE White horizontal lines and no other picture), Following the recommended reset procedure lead to it now displaying the Swift Logo but nothing else. A further reset lead to it displaying the relevant icons but not working as a touch-screen. A further reset resulted in everything working as normal, In the handbook it merely advises 'Consult dealer@. As a consultation would cost money I would encourage users to persevere with the reset procedures. 10 minutes of my time and no 'biig Bill'.

  • EamonnD
    EamonnD Forum Participant Posts: 2
    edited February 29 #9

    I forgot to add that on the final reset it took me to the calibration screen which once completed triggered a shutdown. On normal restart all was working as intended.

     

  • Torr2121
    Torr2121 Forum Participant Posts: 1
    edited March 22 #10

    We are so glad I read this article, as my panel buttons were also not working properly. We were told we needed a new panel so we looked on-line and noticed these comments. We tried the calibration process and it works. 🙂

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
    1000 Comments
    edited March 23 #11

    Glad it helped 👍

  • BrianP62
    BrianP62 Forum Participant Posts: 1
    edited May 10 #12

    I have the same problem but it recurs every time the van is disconnected from the mains. It is a real pain always having to recalibrate the screen. Surely this is a software issue for Sargent?

  • Freddy55
    Freddy55 Club Member Posts: 1,809 ✭✭✭✭
    1000 Comments
    edited May 10 #13

    I’d get on to Sargent, I found them very helpful, 01482 678981 👍

  • puffins
    puffins Forum Participant Posts: 1
    edited July 16 #14

    God bless you, could give you a kiss ! You have just saved our next outing down to Co. Kerry. Such a simple and easy fix, but not mentioned in manual. Happy caravanning.

    Andrew, Enniskillen, Co. Fermanagh.

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