Computer outage - consequences
It looks like one consequence of the recent computer outage is lost bookings.
My advice is you check your bookings and chase up messing ones for which you have paid any money
Comments
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I have checked our future bookings for 2024 ( 2 single and 1 combined sites) and they are all present and correct.
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I’ve had a couple of phishing emails but not on an email address used for anything camc related. It happens.
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My main email address has been in use for probably 25 years? I do get some spam but its not a major problem and it certainly has not changed since the outrage the Club suffered. If I am suspicious of an email the first thing I do is check where it has come from which is usually very different from where it is pretending to come from! It might depend on the email client you use but I find pressing the reply button (without sending) tends to identify the sender, usually from outside the UK so if the internet security has not picked it up it goes in the bin.
David
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We have had our email a similar length of time. The majority of spam gets sent to the junk folder without any intervention from me. Only a few arrive in my in box. There doesn’t seem to have been an increase in numbers since the hack. In Junk quite a few lately supposedly from John Lewis ( you have been awarded …) click here presumably to pay postage for its delivery. Also from courier firms unable to deliver parcels and of course the Current TV licence scam. As long as they only contain my email I’m not concerned, if they start turning up with my name that would be a different matter.
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Yes, “Dear Customer” is both a give away clue and a reassurance.
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I’ve just set up an Etsy shop. Never seen as many phishing/spam/junk emails before. But all quite easy to spot. The often interesting wordage and spelling is another give away. Can’t say I have noticed an increase in such since Club was hacked though, only last day or so, which I attribute to joining Etsy community. Vigilance and common sense is required at all times when using online communications.
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I have had about three scam emails since the outage. This is probably three times more than usual, so yes, I was wondering whether there may be a connection. One even listed all cc recipients, which is a bit of a give-away. The one I received this afternoon was claiming that I had won a power generator, quite appropriate for a caravan owner.
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I see that Lockbit the prolific hacker group said to be Russian and Chinese led, has itself been cyber hacked by the UK and USA authorities and others in an attempt to close it down. I'm sure there is no direct connection between this activity and the cyber attack experienced by CAMC. Hopefully now the nearly 10GB of CAMC data that Lockbit allegedly had for sale will no longer be available to scammers and the like.
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Had email ‘could not deliver parcel due to incomplete address’ was not expecting any parcel so guess where the email went
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I too had an email about an undelivered parcel, but it arrived in my spam folder I automatically deleted it knowing full well that there was no parcel on order!
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I’ve been getting those emails on occasion for several years. Phone calls, too. I just delete and block them.
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Don't forget you have, or should have, several layers of security. The email client you use will have a level of security (why its best to occasionally view your email account via the web browser to check what the client has put in junk!) You should also have your own internet security that should also act as a filter. As you quite rightly mention links should not be clicked on as that is where the nasties reside! However using my method of viewing the original sender email address should not cause any problems. You may be thinking of requests to acknowledge a read receipt for an email but that only communicates with the sender if you agree. Perhaps worth pointing out that the likes of gmail don't allow read receipts. The word is caution and thinking about what you do and you should be safe.
David
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Hello David. What I’m talking about is if you read the email by opening it, nothing more. It may be a coincidence, but since I adopted that approach (not opening them), spam/scam emails have been very minimal. Admittedly, they mostly end up in the spam folder anyway.
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There doesn't seem a week go by without someone I know getting their email account hacked. If I send out a 'group email' (which I need to do regularly), I always try and send it blind copy (BCC). Unfortunately, I find that several emails sent BCC bounce back to me.... especially if the original email has 'links' as part of the mail. That's not to bad... at least I know which ones have not been delivered as they 'bounce back'. However, of late, I'm finding that some emails do not arrive and have not 'bounced back'! This is a bit of a mystery (the intended recipient has also done the usual check like checking Spam folders etc.
David
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David
I run an email group for our ex works pensioner group. We are getting on for about 150 members now. I always send the email to another of my email addresses but, like you, I use the BCC option so that none of the members of the group can be seen by anyone other than the sender. It did cause a few issues initially as some wondered why they were getting my email!!! When ever I get a bounce back its usually because the email account is no longer active. Usually people changing suppliers and not telling me! That's why I always suggest people use something like GMail as that will travel with you. I don't know about the people in your circulation list but certainly in mine there are a few where handling emails is something of a struggle! Unfortunately the likes of GMail don't support read receipts which would be one way of confirm it has arrived.
David
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Ever since the "computer outage" - hack - I have been receiving some very strange e-mails, which I never had before, which fortunate arrive in my spam file, and also there are a lot more unwarranted calls on my phone which, again, are recorded as spam. Have others experienced similar?
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Nellie
Like everyone I do get SPAM emails but can't say I have noticed any increase since the outrage. Obviously I can't say with any certainty whether the SPAM I do get is because of that but volume has not changed. On an average day I get between 20 and 30 emails all but a tiny percentage are genuine. Perhaps I am tempting fate here but we don't get much in the way of nuisance calls on the landline these days, perhaps they have changed to mobiles? On my mobile I rarely have an issue but then I tend always to give the landline number unless a mobile number is a requirement. On the other hand Margaret did go through a period of having a lot of spam calls from 02, despite it not being her network. For all we know its possible the impact of the outrage hasn't yet worked through to any of us yet, so its probably still an open question?
David
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David, before the hack I very rarely got any spam on e-mail address that I use to receive info etc from the club, and only the occasional spam phone call. The other email address that I use has had no change in the very limited number of junk mail in the same period, so I can only think that the "hack/outage" is the cause of it. Most annoying and I think that the club isn't being totally honest about the extent of the hack and the way it has affect some of the club's members.
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I would have to disagree with your opinion that the club is being less than honest. As this was a reportable incident to the Information Commissioners Office, due to potential data loss, it will be investigated. If the club is found to be less than honest it will result in a sizable fine, which I'm sure is a position the club would not want to be in.
I can say that from a position of experience as I worked for a company that did have a data loss and had to work with the ICO in the investigation.
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Have you read DK's post (see below) from the Server Errors post. If the club are not being less than honest, as is my contention, then they are being very conservative with the truth!
The A Register reported on the outrage here and I found something interesting in the comments here particularly by Bendacious and the two following comments which suggests that some aspects of the club website are weak, there is a link to do an analysis if you wish that shows up these weaknesses. Not that I really understand these things and perhaps someone who does could explain, but could that causing the almost constant server errors?
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I have read the A Register article and it doesn't include any information that wasn't already in the public domain at the time it was published and the comments on the perceived website weakness are just one element of a multi layered Infrastructure security system.
I fail to see any linkage from this to support your claim that you are receiving more spam as a result of the outage and the honesty of the club of the club in its reporting of the outage.
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You believe what you want, GE, however I will stick with my contention that the large jump in the amount of spam emails and phone calls that I am receiving are the result of the outage/hack.
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Nellie
I noticed that in this month's magazine there was an update about the computer outrage. It seems that only two areas accessed by members caused concern. From memory, but don't quote me, I think it was Caravan Cover (insurance) and Red Pennant which seemed to have been impacted. Both elements between certain dates as listed in the Magazine. So anyone with those two products I assume might be at greater risk? The Club have obviously employed forensic computer experts to evaluate the likely damage and that is what they came up with.
David
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If you feel strongly that your personal information has been leaked as a result of the outage and that the club has not been honest with you, you can access the Information Commissioners Office website and use the Data Protection and Personal Information Complaints Tools to raise your concerns. It really is the only way to get an independent answer to your concerns.
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