Club Website
Have had a weird issue with access to Website. I log on absolutely fine and can browse etc. However when searching for a site to book after entering dates and hitting the search button the Website comes up with a message ' We have lost you' and 'Try Again' which I do and it takes me back to the page to search and enter dates again. No matter what time I do this it comes up with this message. Have rang Caravan Club as they request if this happens and they say they cannnot explain it ! Cleared cookies etc. All other sites are fine and the Caravan Club App on phone works fine but prefer a big screen on laptop ! Help !
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It seems you are not alone.
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Have you tried " Check Availability" first? When I want to book a site I use the check availability option and then go through the process of adding the number of people and pitch types before proceeding to date selection. It might be worth a try.
David
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Hi Grahamgillian. I have had exactly the same issue. I’ve found the caravan club absolutely useless in resolving this issue it’s as if they think I’m the only one with this problem 🤨
I use Apple devices with safari as the browser & had the same issue with phone iPad & iMac.
However things are now working for me I think it’s just luck but after I cleared the history on the iPhone safari app things started working again on all devices 🤔Clearing cache didn’t appear to do anything but it was after clearing the history all devices started working again. Good luck0 -
I also do eactly as JK and I have not experienced any problems accessing sites and running through the booking system using a PC running W11 Firefox or Edge or on tablet running Android and Firefox. That does not mean to say there aren't any, the site goes down often enough so others may have experience a transient problem which was fixed during a downtime? I rarely use the App so cannot comment on that.
peedee
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I can’t claim to be as disciplined. I tend to clear the history when I notice a problem, such as sites showing they are full when they clearly aren’t. 9 times out of 10 that resolves the problem. I’m using an iPad running safari and the latest version of OS 17. As to whether the issues are down to the CC website or memory storage on the iPad I have no idea. However I suspect a bit of both.
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I have just tried to book a site , and all i get is we have lost you ,if it carries on like this they certainly will lose me as I have been trying to book a pitch since last fri 12/1/24
looks like they need a new system or am I the only one with problem !!!!
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As we're doing a poll, I don't clear my history regularly at all. I use chrome while Mrs C uses Edge so any websites that need passwords don't need to be changed. Actually we both use separate computers most of the time as well.
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I obviously upset someone earlier and I apologise for that, it wasn't my intention.
Clearing everything everyday as a routine not only speeds things up but as peedee says it helps maintain privacy. I guess it's part of our training with the club regarding GDPR and cybersecurity, leave little or no trace etc, changing passwords regularly etc becomes the norm.
Probably nothing to do with the website issues who knows. It's taken 2 hours to post this though, been getting server errors all morning!
JK
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Ok well I've never cleared my cache either!
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" It's taken 2 hours to post this though, been getting server errors all morning!"
JK, as all of the CT members' efforts to get the Club to take this issue on have fallen on deaf ears (notwithstanding Ro who has 'informed the appropriate department' umpteen times) perhaps a 'nudge' from the staff at the coalface might make a difference.
im still gobsmacked (well, should be but I know better now) by even the lack of acknowledgment that there is a problem.
the site goes up and down like a yo-yo with customers having no idea why or what 'maintenance' is supposedly taking place nor what benefit the outage is supposed to give the users🤷🏻♂️🤷🏻♂️
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The silence from the club is deafening, as ever!! It is obvious that they have no consideration for those who post on CT, or try to book sites using the app apparently. They just wish that we would all just go away!
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I'm halfway through my 90 days sat in the sunshine so when I get back to that coalface in March I'll try that "nudge". Can't do much before then. I could send an email to the club but then so could everyone surely?
To me, if the forum isn't working I'll just move on to another and come back another time. People who use this discussion forum are users not customers.
JK
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To me, if the forum isn't working I'll just move on to another and come back another time. People who use this discussion forum are users not customers.
I usually multitask using other tabs while the Club site is plodding on. That way I manage to keep my sanity most of the time.
While some like me don't use Club sites all that often, certainly without good reason, if you are a member you are a customer.
peedee
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You don't need to be a member to be a user of this forum peedee, there a quite a few non members as you know who contribute regularly and long may that continue but I doubt they are out to be a customer at non member rates. A customer is surely someone who is looking or has purchased a product or service, not have a chat on a public open forum.
JK
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I'm afraid I agree with PeeDee in that members certainly have 'paid' for (access to) a variety of services including CT which makes them 'customers'.
you might not class non member users of CT as 'customers' but I'm sure you'd tread anyone visiting a site that took non members as 'customers' wouldn't you?
folk who want to chat with like minded CT folk can't do that by just switching forums...they want to do it on CT.
i think the fact we get no update (despite Ro's attempts to keep the issue in the minds of those that are responsible) makes it feel like no one is listening...
this wasn't designed by Fujitsu was it?
im sure there have been sufficient emails from CT users for CAMC to 'get the message'.....they have just chosen to ignore it.
enjoy your break.
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I don't think we are customers using CT at all, it's a free add on at best, optional, used for chatting and used by a very, very, very, small minority of members, what was the last count, 385,000 member households and how many regular posters? I'll let you do the percentage and even based on one member per household trust me it is small.
It's worth pointing out (again) that CT only has server errors through LA and one can still post, or at least for me and I assumed it's the same for others?
One can still book a site or use any other part of the club's website, no income is lost. Yes the site shuts down late evening till early morning but as I posted before is this really going to affect many, are there many who book sites during the night?
If CT were to go tomorrow nothing would change for the club, which is probably why so little is being done about the errors, and again we all keep coming back so why bother?
Again I'm just as annoyed at this as anyone and we are being treating in a disgraceful way but it's not the big deal that some post about.
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"you might not class non member users of CT as 'customers' but I'm sure you'd tread anyone visiting a site that took non members as 'customers' wouldn't you?"
But those folk would be paying and would, therefore, be customers. I am a user of the forum but no longer a customer of CAMC.
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Thanks TW, sort of what I said earlier eh?
CT is a free discussion forum supplied by the club for anyone to use.
JK
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Strange thing peedee, I've been browsing the website on and off including ct for the last 2 hours with no issues, in fact if anything I thought it was better than usual.
JK
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May have just been CT, I didn't try accessing any other pages, went on to do something else until I noticed it was back round about 0730L. It is still as slow as ever on CT when changing pages especially when selecting the front page of CT. I have a high speed broadband link and it is very quick on other sites like the BBC.
peedee
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