Shortening a Booking

Martatin
Martatin Club Member Posts: 307
edited January 2024 in UK Campsites & Touring #1

I am trying to reduce the number of nights on my site booking. Message coming up no availability for some of the nights so can't alter! Have tried on app and website same message. Do I have to ring the club to change a booking where for part of the period site is full?

Comments

  • Bakers2
    Bakers2 Forum Participant, Forum Participant Trusted Posts: 8,295
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    edited January 2024 #2

    Phoning sounds like a very good idea. Of course you'll have to wait for office hours! You really couldn't make it up could you?

    Perhaps someone will report your thread? So Rowena can pass it on to the appropriate team.....

  • Takethedogalong
    Takethedogalong Forum Participant, Forum Participant Trusted Posts: 17,293
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    edited January 2024 #3

    I think if you shorten it within 21 days of arrival, there’s something to pay as well, so you are best phoning. Can you get through to the Site on the phone, they might be able to advise? 

  • Martatin
    Martatin Club Member Posts: 307
    edited January 2024 #4

    Booking is 2 months away.

    Problem arisen before think I rang in end.

    Obviously a glitch in the system.

    It would be good to be reported but not holding out hope. 

  • Bakers2
    Bakers2 Forum Participant, Forum Participant Trusted Posts: 8,295
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    edited January 2024 #5

    Reported. In the hope that the issue can be fixed.......

  • JollyKernow
    JollyKernow Forum Participant Posts: 2,629
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    edited January 2024 #6

    As Ttda says above, the site will be able to advise and change your booking. (I didn't make that upyell)

    JK

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 23,331
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    edited January 2024 #7

    …..assuming the site is open 😯

  • Martatin
    Martatin Club Member Posts: 307
    edited January 2024 #8

    Site is Chatsworth 

  • Tinwheeler
    Tinwheeler Forum Participant Trusted Posts: 23,331
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    edited January 2024 #9

    Open all year so you’re in luck 👍🏻

  • SallyD
    SallyD Forum Participant Posts: 85
    edited January 2024 #10

    Have had the same problem, ended up phoning. Funny, it was also Chatsworth!

  • con
    con Club Member Posts: 16
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    edited January 2024 #11

    I had a the same problem when trying to add an extra night. 
    seems the amendment option is useless if any of the period is fully booked. My site was Bridlington. It would allow the extra night if it was made as another booking & therefore another deposit. Got it sorted with a phone call to the site when they eventually answered. 

  • hywelsycharth
    hywelsycharth Club Member Posts: 37
    edited February 2024 #12

    Same here and the site is Chatsworth, The system does not know the difference between an amendment and a new booking, This is major fault and should be sorted out immediarely, I am not holding my breath,

  • Martatin
    Martatin Club Member Posts: 307
    edited February 2024 #13

    Rang the central booking number and amended. Mentioned the problem to the lady who confirmed it was a known issue 🤷

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,935
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    edited February 2024 #14

    If it is a known issue, as the lady at HO stated, then why the heck don't they get it sorted?

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