Cancellations
Comments
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Very true but those organisations have the secure infrastructure in place too complie with PCI DSS. Smaller organisations like CAMC will use a card payment provider, like World Pay, to process card payments on their behalf. In practice that means when you are making a booking you are on the CAMC system, when you press the pay button you are automatically transferred to World Pays system where you enter your card details, you then get transferred back to the CAMC system which is told if the payment was successful or not. So at no time does the club see or hold your card details.
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I pay exclusively with credit card M, I do it for the added protection. If any company at all stops me using credit a card I swerve the company completely due to its lack of confidence in itself, it is a red flag. We have the power of the banking industry with section 75 & it ameliorates attitudes to us the customer👍🏻
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Do you know for a fact that camc uses a third party payment company or is it supposition on your part?
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Chargeback can also be used when paying sums under £100 by credit card.
https://www.visa.co.uk/how-you-pay-matters/chargeback-purchase-disputes.html
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+1, a joint fellow of the ‘keep it real’ club👍🏻👏🏻👏🏻
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I don’t see what difference it makes wether it is in house or a third party. In one the organisation handles the payments themselves, in the other the organisation requests the third party to take the balance, or make a refund. In the case of CY’s suggestion, they would request that the sum for the first night is debited in the case of a no show.
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That's a different scenario, DD. Chargeback applies equally to debit, credit and prepaid cards which is contrary to the misleading info in your earlier post.
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I was a member for nigh on 20 years until a few months ago. Will you explain your obscure comment please?
Incidentally, I don't need to be a member in order to book.
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I know the deposit thing is decided and I should accept it.
I think members who are sensibly deciding not to travel when they feel uncomfortable about it. E.g. in light snow, in a yellow warning area, should not be penalised at all. Their deposits should be refunded, and I understand this could take a week or ten days, which is fine as long as you get it back.
The Club is being run now exactly the same as commercial sites so there seems to be no advantage except for accessing the CL network. I no longer feel like a member of a club, enjoying a privilege of flexible, no deposit bookings.
The system in place before, sometimes left a handful of empty pitches on busy sites due to late cancellations.
The club was achieving healthy surpluses with the old system.If there are six empty pitches the last person to arrive still has a choice, and touring vans might be lucky and get a pitch. I can’t see the problem there.
Sorry I had to get this off my chest at this late stage, but the snow cancellations getting vouchers, or even no refund, made me so cross!
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If card details are not being retained somewhere, how does the "Club" manage to charge the ballance after deposit on the night before arrival . . ?
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Good point, Nav 😎
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It doesn’t matter to me at all whether it’s fact or not but thank you all the same for the reply. The obscure hints and comment about membership were unfortunate.
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A similar development does not seem to have reached the IT department.
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The IT department have not yet finished their biscuits.
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I think you'll find that it's quality street, not biscuits
JK
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Quality Street? More like "cul de sac."
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TW you have mentioned many times over the past weeks that you will no longer be using club sites and have in fact given up your membership and I respect your decision on that therefore I wonder why you needed to ask that question unless you felt that you needed to validate my post.
I was going to post an answer on how deposit and balance payments are made, but no longer will as I don't want to be challenged on that post either.
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Thanks for the reply, GE, but you’ve replied once already. I'm no longer continuing this line of the discussion as it’s detrimental to the thread and, although I’ve enjoyed the participation, it’s now getting perilously close to breaching the guidelines. I'm sure you understand 👍
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To return to the subject of the time taken to make refunds, yesterday I cancelled an online order and the following is an extract from the confirmation email I received -
"If your order was placed using a debit card, it typically takes up to 5-10 working days for the funds to appear back in your account. If you used a credit card to make payment, then it can sometimes take a little while longer for your card company to process this request.
The time it takes for funds to return to you is set and controlled solely by your bank and any experience of refunds that you have had in the past will likely apply here."
I think it's shocking and I don't believe it's factual.
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I cancelled one with Amazon recently, because I ordered the wrong thing and then reordered correctly. Two debits appeared as pending on my credit card, however only the correct one went on to be processed the other simply disappeared after a day or two. Some retailers aren’t as good, just wanting to hang onto your money as long as possible and there really needs to be some legal limits set on the time taken for such refunds.
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Personally although I and others have had problems due to the new booking system with deposit errors etc the actual refunds have been prompt once the issue was sorted. I would expect the same regarding the cancellation issues once they have gone through the system. Maybe the OP can let us know know the outcome now that we're back in a "working" week.
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