Amendments to old system booking

wedgy
wedgy Club Member Posts: 429 ✭✭✭
edited March 2023 in UK Campsites & Touring #1

If I amend a location on a booking made under the old system and keep the exact same dates does the amendment then incur a deposit and the "new" price. I am aware that this type of amendment has to be done via the HQ booking department on the phone however they are not open at weekends which is another issue in itself. 

If anyone has any knowledge or has carried out such ammendments if would appreciate you feedback. 

Comments

  • eurortraveller
    eurortraveller Club Member Posts: 6,829 ✭✭✭
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    edited March 2023 #2

    Why does it have to be done as an amendment by Head Office?

    You can simply cancel the old booking on line, and then make the new booking on line.

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2023 #3

    I don’t think it was ever possible to 'amend' a location. Amendment refers to altering the dates, people, outfit etc for a booking at a particular site. To change location is instigating a whole new booking.

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited March 2023 #4

    It certainly was possible to amend location under the old system. I did that a number of times when weather was not favourable where we were going but was nicer somewhere else. One of the perks under the old system.

    I have no idea if that would now be possible without penalty. I would expect ETs post to be how it is now dealt with. 

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited March 2023 #5

    I was prompted to ask because under the new system if you change the location and keep the exact same dates you are not penalised with loss of deposit so I am wondering if you change the location of an old system booking would it keep the original T's & C's which would be beneficial to me. I appreciate the fact that I can cancel and re-book but that would definitely attract the new system T's & C's 

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited March 2023 #6

    Interesting,  so if you were to change location under the new system there is no penalty, I take it that would have to be done more than 21 days before arrival. 

  • wedgy
    wedgy Club Member Posts: 429 ✭✭✭
    edited March 2023 #7

    No penalty at any point in time but MUST be exact same dates and done on the phone so as not to cancel and re-book 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2023 #8

    But could you do that online, TG, as that’s not my recollection? I’ve done it myself via a site office or head office.

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited March 2023 #9

    No, you couldn't change location as an "amendment" under the old system  (at least, not on line). What you could do was simply cancel your original booking, without penalty,  and make a new one. 

    Obviously, I've no idea what is possible under this new system. wink

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2023 #10

    Cheers, M. That’s what I thought. 

  • moulesy
    moulesy Forum Participant Posts: 9,402 ✭✭✭✭✭
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    edited March 2023 #11

    I'm pretty sure you could only amend dates. We once tried to change from a serviced pitch to a standard on at, I think, Exebridge - we could only do it by cancelling and rebooking.

  • Cornersteady
    Cornersteady Club Member Posts: 14,426 ✭✭✭
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    edited March 2023 #12

    Yes we often added or changed dates, but as I recall I once inadvertently booked  a non SP and could only change it by cancellation and rebooking which I did just in time (Phew) but of course it was easier then.

  • Tammygirl
    Tammygirl Club Member Posts: 7,957 ✭✭✭
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    edited March 2023 #13

    Yes I used to do it online. That is my recollection. 

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2023 #14

    We recollect differently, TG, and I recall other discussions along the same lines over the years also concluding that location did not feature as an amendment but required cancelling and rebooking. 🤷🏻‍♂️

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