What have they done?
Comments
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That says it all really🤷♂️
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Absolute disaster of a site, many many more clicks to accept stuff before you can book
- you have name each person and their dob for every booking. I think dob is excessive data capture under data protection laws
- you get RSI inputting the dob as you have to scroll month by month for at least 18 years for an adult, or a lot longer if you are being conscientious to input the actual dob
- of the 2 bookings I attempted to make only 1 worked as the Worldpay verification failed as it wouldn't let me enter the text code which is an issue with the apps browser settings
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Why do some find they have to name each person and give date of birth and I didn’t? And don’t say Ah but you are joint members. We aren’t.
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Since I posted a few days ago I have not kept up with the tsunami of comments regarding the new system. I still cannot use my IPAD as my Norfolk query brings up all the old rubbish with the CMC's question box stuck firmly over the last entry of Norfolk,UK. But my husband's IMAC is fine...
A long time ago when I built databases, they had to work on all platforms and with all browsers. It is obviously not compliant with the Edge browser; at least it isnt on my PC running Windows12.
I hope that the many comments on these pages will be picked off one by one and addressed and then the site tested again by individuals acting as would-be members to see where the flaws lie.
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Did you forget to mention all the other benefits of being a life member jvb?
JK
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"I hope that the many comments on these pages will be picked off one by one and addressed and then the site tested again by individuals acting as would-be members to see where the flaws lie."
Isn't it a bit more fundamental than that. They've added deposit taking but the functionality doesn't work (on my android phone) so I can't make any bookings
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What should we expect from a “club” which changed its name without asking the members first?
I’ve just tried to book a site in Devon and was asked if I wanted Tasmania, New Zealand or Devonshire Sq in London (not to mention Altnaharra)!
It appears that all sites in Derbyshire are completely full for the whole of December; In the words of Victor Meldrew…. 😀
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To show you have principles and to take a moral stance, JV.
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I’ve lost count of the number of times I’ve explained why, in line with its governance, the club has no need to consult members before making changes.🤷🏻♂️
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That seems to be where in the last few years a bit of consulting of the members may well have not made it the target of so many adverse comments or at least vastly upped the communication to club members 👍🙄
Even as oft said when other companies have done so, say we consulted with our customers (members) before we acted on the any advise about the changes we are making🤔
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Hmm, how about helping towards a drop in their income from site fees? That’s well within your power.
You’ll never quit, JV. You've got CAMC running through you like a stick of Blackpool rock😂😂😂
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Losing a 20% deposit, whilst it might hurt, but it's not as painful as losing the fee for the entire stay as happened to me earlier in the year when I was foolish enough to catch COVID. There is a lot of moaning out there about the new deposit system, even though it should not a be a surprise to anyone as its been spoken about for long enough. All this talk about not renewing membership but where are people going to go where they don't pay deposit or as many commercial sites do demand full payment 4/6 weeks before arrival?
David
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oops! typo, Windows 11, but it still doesn't work.
I have just entered details for Norfolk/ September dates. Not available , but...it is for 3 nights, just not five..
and of course I cannot at the start on Late Availability stipulate a fully serviced pitch as
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Looking forward to the response for that one TW
JK
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My own feeling is that the club has merely lost it's Unique Selling Point and now that deposits will be required members who were used to the USP will realise that there are other providers out there and test the market, especially those that are truly independent and do not require a membership fee, and some will find more competitive alternatives.
There is a wide variety of those sites available, some of whom indeed have punitive T&Cs with both deposits and cancellation conditions but there are plenty that do not. I have just left one today that merely required a deposit of 1 night stay, payment on arrival of balance. It was a saving of about 30% of the nearest club site.
So that, I think, is more of what members who are dissatisfied will do. I certainly feel a lot of the ones who threaten leaving are the same ones who were moaning about "block bookers". You can't win with those.
I'll stay but only as long as the Club are responsible for licences to CLs and that the "non members welcome" as advertised in this upgrade isn't true otherwise I'll be one of those non members using them. My usage of club sites usually reaches capacity at 1 a year.
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I guess some folks might do as we do if they can, and that’s book/enquire about pitches as late as possible. There are still lots of CLs that don’t require a deposit, and indeed some small private sites. It won’t work for many, some folks like to have plans in place early, but it works for us. We are happy to mop up any odd midweek pitches, but won’t be booking. It will be a glance at late availability, and roll up, but with a plan B as a back up. Easier in a MH, admittedly. Club are getting nothing more than the bare minimum out of us now, they have tossed loyalty to the dogs, happily sold the unique selling points for taking in more money, we will happily survive, as do all our non Member family and friends.
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The lack of communication from this club apart from a bit of chest puffing about anything that makes a positive headline?
- I posted earlier about those who were very much thinking of not renewing their membership was as well that two couples had not been aware that not only have deposits been introduced but also it had increased from 72hours to now 21days as below that you may well lose the deposit paid
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What a load of rubbish the new booking system is,what was wrong with the old one where you could see a campsite that you wanted to stay at,checked to see if it was available for the dates you wanted and booked it. What could be simpler, as they say if it is not broke you don't fix it
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Well, that's an hour out of my life I won't get back. Managed to make 2 bookings and leave deposits, but not at all user friendly.
If this is is the way things are going we will give commercial sites our business in the future. The Club would have been better updating the old tired toilet blocks in many sites, than wasting money on this booking system.
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