What have they done?
Comments
-
It looks like the club has banked rather a lot of our money, the same has happened to me and no doubt others. I will expect a prompt response as this is a very serious development, I have reported this, it might be good if you report it too. I have contacted my bank to report the systems failure on the club site and I'm hoping I can cancel one of the two payments pending.
I noticed the web site retained my previous effort to make a booking and I cancelled the details before proceeding further.
Until now I gave the club the benefit of the doubt but this is a serious matter regarding financial transactions.
2 -
All I wanted to do was view my site bookings that were made prior to the update but I had to join the queue of members attempting to book a site. I was not looking to book. I just wanted to look at my bookings!
When I did get to my bookings, the list gives all the relevant info apart from the site name!
I also noticed that the message displayed as I waited informed me that I could navigate away from the page and would then have 20 minutes to log into the booking page after notification that my moment had arrived. Does this mean that if I did not return to the bookings page for some reason, I am still blocking a slot that another member could use during those 20 minutes?
0 -
Seems the fall out of transferring old bookings to new system is beginning. The autosleepers forum has a member arriving at a site, obviously with a Motorhome, being told he had booked a grass pitch. He tells them he booked a standard pitch and expects a hard standing. Told only longstayers are getting h/s pitches. Think he got one eventually.
I seem to remember that we were told we could go into our bookings and change the pitch type. No chance at present, even if you remember that is what you might need to do. Again no communication.
0 -
Indeed we do. That’s exactly why I started the thread in How to use CT but there’s been no meaningful response from the club. They apparently just don’t give a fig, Newydd.
0 -
I too have a deposit pending in my bank account. I also have a screenshot of a booking ref that appeared. The booking is for Thursday or supposed to be. It's at a site 2.5 hours away. Without sight of our bookings and no email conf not sure whether we go or not. Have phoned the site a couple of times and left a message but no call back as yet.
What a shambles !
0 -
Yet another example of how atrocious the Communication Dept are doing (or not) their main job.
It has been awful for quite some time yet the "Club" insist on making the same mistakes ad nauseam.
If the Head of that dept had been working in my business he/she would have been sacked for incompetence a long time ago.
5 -
Now that queue times have reduced thought I would look at a couple of sites we were considering. But can’t get to view them. Try to select a place, press search and back in a queue. Once I had done tab a couple of different ways with same result I gave up.
0 -
Finally just found out that a new app as required. Hate the fact that i can’t just view my bookings without waiting in the booking queue. I can’t just look at a campsite anymore. Always seems to take me back to join the queue.
Made two bookings on the new system but no emails yet whereas they used to come straightaway before.
Personally, something is lacking in the communications department or, should I say, the lack of communications department.
0 -
I managed to get to see my upcoming bookings, after the obligatory wait.
”Network error: Response not successful: Received status code 502
https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:360390https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:360448https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:352833 a@https://bookings.caravanclub.co.uk/_next/static/chunks/d37ec4be52e0d55b1099dcbdbf399011b9e66a45.edac76e321fbeeb85c5b.js:1:351704 promiseReactionJob@[native code]”Yeah, really helpful.
0 -
Well what can I say . Trying to look at my booking to find out that you have to be in a queue to book and look at your booking. This is the biggest mistake they have made. Why would you charge something that was perfectly fine. They is a old saying if it's not broken don't fix it . Very disappointed and I think they will lose customers as I'm sure they don't want to waist there time queueing.
2 -
Just managed to get into My Bookings, had to queue for probably less than 10 minutes. Quite liked the new interface although odd that you have to drop down the menu on the right to see what site the booking refers to? Give it a few days and things will calm down and I am sure it will be a lot easier. BTW this using my laptop. Have downloaded new App onto my phone but it seems not to be letting me in using my regular email and password. Might just be down to how busy the site is?
David
1 -
TG, thanks. I managed that too...but changing from one 'function' to the next, puts you back to the queuing page....than a stutter while it checks it's still you, and then allows you back in...weird.
also noticed that, when selecting a CL, it says open to members and non-members....same on another CL. That's certainly not correct.
0 -
i have just tried to look at my bookings as i go to southlands iow on Thursday, waited the time to get in the queue got through but i can't get to my bookings, anyone help, i cannot ring the club as i am deaf. Dave
0 -
This new system is not fit for purpose. I work in IT management and performance and end user experience has not been considered. I can only guess the person who was in charge of rolling this out has another job waiting with another well known camping site and looking to bring customers over, as I’m guessing a lot of people will not wait the ridiculous waiting times and book elsewhere. I also don’t understand why I’m waiting in a queue to view my own bookings, is everyone wanting to see my bookings….. My suggestion to the Caravan Club is rollback to the old system and only launch the new system when it is fixed, performance has been tested and system is fit for purpose, otherwise you will lose a lot of customers.
8 -
I posted many pages ago about my concerns in relation to deposits on the new system. This post confirms my concerns. Frankly, it doesn't surprise me in the least that deposit payments appear to be messed up too, along with the whole booking system. Blaming it on too many people using it is an insult to our intelligence IMHO.
As the saying goes: if it ain't broke, don't fix it.
0 -
For info, it took best part of 9 hours from eventually managing to make a booking thus morning till receiving confirmation email. And now I can see my booking on the site after queuing.⁷
Also noted while progressing the booking it gave one booking ref no, after payment went through it flashed up a different booking ref for a few seconds then moved to a new web page before I could note it. The latter is the booking ref that appeared on the (eventual) email.
I noticed like me someone else commented on why need for date of birth for other party members - firstly why, and as I commented earlier inability to type it in as calendar box pops up. As I eventually found you can click on year on left hand side to change year, but why no option to just type in?
Amateur amateur amateur springs to mind, as does why change a system that worked ??reasonably?? well to this abomination.
There also seems a disconnect re payments, I opted pay deposit and remainder day prior arrival. But some places say pay on arrival others say day before. Inconsistent and again very amateurish.
Will be checking my bank statement tomorrow to see what has actually been taken
0 -
Not at all happy with the booking system. What was wrong with the old system? It has worked so well for members for such a long time. I wish to check availability before I decide to book. Surlely the new booking process should come after you have researched the site you wish to stay on having checked the availability for the period you wish to stay. In my opinion there was nothing wrong with the old system. Plus, why is there now a need for a deposit to be demanded. Why has the new system not been explained to members prior to its introduction.
A member since 1987
1 -
It gets even worse. I have just tried to amend a booking I have for Sandringham Park in November from 8 nights to 6 nights. The quoted cost for less nights has increased, yes increased, from £220 for 8 nights to £243 for 6 nights. Surely this cannot be right. To make sure that this is not a one off blip I tried a similar exercise for another booking to reduce from 5 nights to 3 and the reduce nights were quoted to be dearer than 5 nights. Has anyone else had a similar experience on trying to amend previous bookings ?
1 -
Downloaded the new App again. I had done before to get my cards into my wallet on my iphone, which it had the facility to do. I then Deleted User it because at that time it only covered European destinations and ferries which I had no intention of booking. It now also covers UK sites, although there is no mention of this on the blurb in the App Store, or on the opening page of the App when loaded. However, if you do a search the option of UK sites comes up and seemed to work well, although I didn’t follow through with booking as I had already completed what I wanted on the web site. There was still the dreaded Q but apart from that navigation was easy and I could also access my bookings.
The question is why haven’t we been informed that we need the new App, rather than just an error code wouldn’t it have better to pass on this information when you tried to access the old App.
0
