What have they done?
Well, I waited until it went live. Where do l start ? UTTER PANTS best describes my experience. The queuing system failed to direct me where I wanted to go, I ran out of battery trying to search CLs and to cap it my wife's smart phone "is not compatible with the CAMC app ". 
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My earlier 'testing' for a few minutes has been on the website. Just tried the App👎
after selecting my membership card, it said invalid client, my bookings shows no bookings, correct, but then won't let me leave that page, needing a restart of the app...8 -
I too tried a trial booking on the app, and I too hot the message that I was an invalid client, and trying to access my booking all I get is the loading symbol for the last 5 minutes, so have given up, and even then I can't get out!!!
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Thanks Nellie, that confirms it's not my log in that's the issue, it's wider than that.
Its looking like there was no real testing of the new system after it had been cutover into the 'live' environment but prior to its release to paying customers....
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I tried searching for a CL but get taken back to the map. The details about the CL are very sparse with no reviews etc. CAMC what have you done!
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I can't seem to be able to search by region or county,very disapointing.
The ability to search all types of sites together seems to work better for me than previously ( or was ithat my lack of computer skills)
It's very early days so I must hope that the site improves over time
3/10 at the moment,
Chemik
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Also suffering the interminable wait but more importantly, how did you all get to know it was going live? It's only by chance that I logged on to have a look as we've been trying to book next summer's holiday since August. The communication of this event has been poor in my opinion!
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I did get to see the late availability offering at one stage yesterday, and it looked quite good (to be fair to them!). However, as I haven't been able to get back in since, I've now booked 10 nights at C&CC sites - so that's £300+ of lost revenue, CAMC, and I must be one of hundreds!
I suspect any decent IT consultant would tell you that you really should be able to revert to the previous system in a situation like this.....!
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Web site says "have now launched a new UK online booking experience to make it easier for everyone to plan and book UK holidays with us" - tried using it today - complete failure!
Tried to amend an existing booking - couldn't find them anywhere (through search pages, through my profile pages, nowhere). Very frustrating.
Tried to make a new booking in UK, kept bombing out and putting me back in a huge queue because of a system error. After queuing 3 times for some considerable time I gave up. Phoned the UK site in question out of desperation, they can't make bookings either!
Thought I would then try using my iPhone browser, it doesn't work, just get spinning circle forever when get to front of queue.
Thought I would try old and new CAM club apps to see if any better, neither work now so no progress there.
Overall very disappointing, extremely frustrating to say the least and can't book or change anything. I give up...
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With such a big change as this it's not that easy...
The old system would have needed to have been captured at 'cut over state' and any bookings made since the new system went live would need to be reverse engineered to fit that system not the new.
yes, it could be done, but it would have to have been identified as the 'disaster recovery process'..
then there is the decision that needs to be taken by the top man..Bob The Builder..can we fix this situation moving forward....and this must be given a chance....which must be what is happening now.
however, if this process doesn't achieve what's required, perhaps the DR plan will have to be invoked and those bookings converted and slotted back into the old system...
a huge decision, as this would signal failure but this current situation can't go on much longer.
I've been in this decision myself and it's a huge call either way and either route will mean more time without a system...and more customer disappointment.
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At this rate the club will defeat the object completely. They will lose more money by people giving up trying to book than they would have lost from no deposits and block bookings. Given up after 5 attempts and finally getting through to find no trace of existing bookings.
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How on earth can the Club have had this new booking system in development for so many months and then come up with this absolute dog's breakfast?
Kicked off twice after over an hours wait each time....and by the sounds of it there are many people with worse experiences than that!
My advice would to be stop wasting money on empty Glamping Pods and Airstream Caravans (evident at both Cayton Bay and Brighton this year) and invest some money in a decent website that provides members with what they want and need. But hey, what do I know.......
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Not bothered with this abysmal website since I saw the Maintenance on the front page on Saturday.
Don't need to make a booking but did need to get some info on a C.L. but the system has put me in a booking queue
. Why?🤷🏼 Good job I still have the Site Directory with me as I'll ring the site direct. Who suggested that the S.D. be ditched? Sack them.What a farce but totally unsurprised by it. Has the Comms manager gone on a sabbatical? If so can he stay there and can they find someone who knows what the meaning of "Communication" is?
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“Unexpected b*lls up in the booking area……”🤭
🤔Actually……..that’s not strictly true!🤣
For sale: Slightly used, slightly out of date Site Directory. Still in wrapper, makes good kindling for stove.
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Well that just about sums it up - having to find out from another forum. What Communications Manager??? I didn't have any other bookings so like others didn't get an email.
This is like groundhog day when they cutover to the previous system which my old computer wasn't compatible with (no one told me, just the wheel of death going round and round) eventually I rang HQ to be told there were no pitches left for my dates as the people who got in on go-live day booked them out! You just couldn't make this up!
Makes me question my membership as we have started to use more commercial sites lately who have upped their game, offer as good as facilities, have rates more competitive than C&MC and you get to speak to a person to book!
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In my long experience of testing software systems there are two ways to do it. The first method is to spend 10 times as much time testing it than writing it, including positive testing and negative testing. This is what we did in the nuclear industry. We tested it to death but it is extremely expensive since often the re-write (correction) time was longer than the original writing time and the subsequent testing took longer than the first length of testing. Or write the software and let the punters identify all the bugs. I bet you can all guess which method the CMHC use.
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What a day! Tried to alter a booking early this morning but website was down. Called the Contact Centre - waited 50 minutes to get through before giving up. Rang the site direct and said that we would be coming one day later than originally planned but they said they couldn't alter the booking "ring Contact Centre or do it on line". I said I had been unable to do either, couldn't they just make a note of the change. "no" what's more, if we arrive a day late we will be classed as "no shows" and will lose our pitch!
Words fail me!
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Ah, customer care. Remember that?
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I have just tried booking Hillhead for next year having been in the queue for an hour only to get an online message stating the site cannot accommodate a 6.5m caravan. What a joke !!
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I was totaly unware that system was going live, no e-mail received either. Tried to log in to book a week for June next year, only for a message to tell me that number in queue ahead of me was 5557, that was at 1opm last night, what a joke!! Been trying to log in today but still being told that number of users ahead of me is 8861, how can anyone book any holidays. I expect by time I am lucky enough to get on to the booking system, all the service p;itches will be booked up. Not happy at all!!
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