Oasis Caravan & Camping Accessories

Purplebus
Purplebus Forum Participant Posts: 2
edited August 2018 in Parts & Accessories #1

Has anybody else used this company called Oasis Leisure or Oasis Caravan and Camping Accessories ?

I ordered a part from them for my caravan fridge but they delivered the wrong part and when I tried to contact them they simply ignored all my communications. Their phone is either constantly engaged or it diverts to an answering machine. They don't respond to emails and when I sent a letter by post they ignored that too.

I eventually lodged a claim with Paypal but Oasis ignore all requests for information from Paypal. My claim was successful and I received a full refund from Paypal (less item return costs).

I have never previously experienced such appalling service before and I would now advise any other potential purchasers to avoid this company. Has anybody else had experience of this company ?

Comments

  • Randomcamper
    Randomcamper Club Member Posts: 1,062 ✭✭
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    edited August 2018 #2

    If it is this company, replying to emails doesn't seem to be their strong point....

    https://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=oasis-caravan-camping&iid=-1&de=off&items=25&searchInterval=30&which=negative&interval=365&_trkparms=

  • Oneputt
    Oneputt Club Member Posts: 9,144 ✭✭✭
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    edited August 2018 #3

    Thanks PB one to avoid I believe

  • harryb
    harryb Forum Participant Posts: 1,536
    1000 Comments
    edited September 2020 #4

    I have just had dealings with this company after a water pump I purchased in Feb has broken down. I purchased it through Amazon.

    I have had exactly the same problems. Looking on Google reviews first would have made me buy from elsewhere. These complaints are common place with this company.

    I have just contacted Amazon and they are going to refund me thankfully but it begs the question why amazon are still dealing with this company 

  • CuckneyFamily
    CuckneyFamily Forum Participant Posts: 1
    edited July 2021 #5

    We ordered off this company through Amazon also we never received any parts, Did not respond to any messages... still waiting for a refund!! I would not recommend from my experience, Wish I had looked at the reviews before buying looks like I am not the only one   

  • moorlander999
    moorlander999 Forum Participant Posts: 36
    edited August 2022 #6

    just ordered a replacement dimmer switch for our Bailey caravan. Arrived two days after placing order , in original retail packaging. Great communication with Karl the owner of OAISIS.

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