Oasis Caravan & Camping Accessories

Purplebus
Purplebus Forum Participant Posts: 2 Participant
edited August 2018 in Parts & Accessories #1

Has anybody else used this company called Oasis Leisure or Oasis Caravan and Camping Accessories ?

I ordered a part from them for my caravan fridge but they delivered the wrong part and when I tried to contact them they simply ignored all my communications. Their phone is either constantly engaged or it diverts to an answering machine. They don't respond to emails and when I sent a letter by post they ignored that too.

I eventually lodged a claim with Paypal but Oasis ignore all requests for information from Paypal. My claim was successful and I received a full refund from Paypal (less item return costs).

I have never previously experienced such appalling service before and I would now advise any other potential purchasers to avoid this company. Has anybody else had experience of this company ?

Comments

  • Randomcamper
    Randomcamper Club Member Posts: 1,062
    500 Likes 1000 Comments
    edited August 2018 #2

    If it is this company, replying to emails doesn't seem to be their strong point....

    https://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback2&userid=oasis-caravan-camping&iid=-1&de=off&items=25&searchInterval=30&which=negative&interval=365&_trkparms=

  • Oneputt
    Oneputt Club Member Posts: 9,188
    2,500 Likes 1000 Comments Name Dropper
    edited August 2018 #3

    Thanks PB one to avoid I believe

  • harryb
    harryb Club Member Posts: 1,536
    1000 Comments
    edited September 2020 #4

    I have just had dealings with this company after a water pump I purchased in Feb has broken down. I purchased it through Amazon.

    I have had exactly the same problems. Looking on Google reviews first would have made me buy from elsewhere. These complaints are common place with this company.

    I have just contacted Amazon and they are going to refund me thankfully but it begs the question why amazon are still dealing with this company 

  • CuckneyFamily
    CuckneyFamily Forum Participant Posts: 1
    edited July 2021 #5

    We ordered off this company through Amazon also we never received any parts, Did not respond to any messages... still waiting for a refund!! I would not recommend from my experience, Wish I had looked at the reviews before buying looks like I am not the only one   

  • moorlander999
    moorlander999 Club Member Posts: 37
    edited August 2022 #6

    just ordered a replacement dimmer switch for our Bailey caravan. Arrived two days after placing order , in original retail packaging. Great communication with Karl the owner of OAISIS.

  • WalkingWizard
    WalkingWizard Forum Participant Posts: 1
    First Comment
    #7

    Recently ordered a triple wine bottle holder which arrived broken. When I reported and told them that they should box it instead of sending in a plastic bag he told me that he knew more about packing than I did, and suggested he fix it myself. When I refused he replied, “oh, so you don’t like suggestions then”. I then threatened to go back to EBay for a full refund at which point he refunded me for the broken item. I put a negative comment on, only to receive another pathetic email thanking me for my “grizzle” and saying I was banned from his site. He also said he had gone back to EBay who were removing my comment and saying he had passed my name to his “mates in the business” so that they wouldn’t sell to me. There loss, I say.

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