Server Errors again
Comments
-
Perhaps you misread B2's post, David, as she specifically said she’s not having a go at Ro. I don’t think anyone here blames Rowena for this appalling mess.
1 -
DavidKlyne I'm certainly not shooting Rowena, I expect she has very little real influence in the great scheme of things. But if it were me, and I'm sincerely glad it's not - I'd be hiding as far away from CT and our comments as possible which appears to be the case, BUT I would be raising it a regular intervals. I am like a dog with a bone as I've been told on many occasions 😉🤣, and I generally get results eventually 😀Maybe she is but there's no hint of it in any if her replies. Not even "I have drawn it to the appropriate departments attention again and await a response" Again I know the party line must be towed
2 -
David, there was, a while ago, a member of the IT dept, I have forgotten his name, who responded on here to a number of relevant queries, but that was short lived. Perhaps he was embarrassed by the lack of effort being put in by his department in trying to solve the problems in CT. As myself and others have said this looks like the beginning, or perhaps the middle, of the end for CT, an easy way for HO to get rid of it, there being fewer and fewer posters and postings.
0 -
Justin from the Service Desk.
0 -
CAMC FB and Twitter have active responses from staff. If you use these maybe post a question about the mechanical failures of CT on there? It's all classified as social media and as CT is "in house" it should be working and in good order. It's been going a long time so deserves a bit of attention.
0 -
Some time back (definitely pre’covid) there were posts which speculated about the demise of CT but it is still here and Rowena said on page 2 “A plan is in place to improve the functionality of the Club Together platform moving forward and we will be able to share further details in due course.” So I guess it will continue.
I understand Rowena’s job is to manage CT for its use by members and others, I personally find the lack of input on CT from HO staff poor bearing in mind we were introduced to some of them (again well before covid) as being possible contributors.
Just a thought - if brue’s post is correct “CAMC FB and Twitter have active responses from staff” maybe 1 or 2 could sometimes be re-directed to answer questions here on CT as not everyone uses Facebook/Twitter etc.
0 -
David, any organisation has to have the capability to respond to errors and bugs in current IT systems while also pushing on with upcoming projects.
Systems development (projects) has to run alongside day to day maintenance in order to ensure current users can continue to work properly.
'sorry but we are all busy on the new system' isn't a viable stance if your current systems are falling apart.
as mentioned earlier, if a failing CT had any sort of financial impact it would be fixed straight away.
CT doesn't fall into that category so doesn't have the same urgency.
However, I think what folk are looking for is an honest, up front, clear statement about the ongoing future of CT and, if it is going to remain, then what the plan is to patch it up and at least make it usable.
with no other access to IT staff, Ro is the conduit for our complaints and the expected feedback from IT. I don't think anyone is shooting the messenger, it's just that the messenger is the only contact point. IMHO, Ro remains between a rock and a hard place.
Notwithstanding its regular crashes, inaccessible pages etc, it remains (by some considerable margin) the slowest site I think I've ever used, irrespective of one's broadband speed.
the lack of a response from the Club (other than the promise of a plan sometime) says a lot about its treatment of its customers.
1 -
One way they could immediately gain a little more respect from there customers, is to stop pulling the plug on the website without telling anyone. Why not employ a pop up warning which you have to dismiss, like other organisations. It’s just so annoying if your in the middle of posting and will be even more of an issue if they do it in the middle of booking / paying a deposit.
0 -
Ive tried 5 attempts to access the Motorhome/Caravan chat thread this morning...just got the usual 'error' message.
As I have said before...the club needs some new blood at the top to sort this..and a few other issues...most companies (and this is a company not a club) replace the CEO / COO after a few (but not too many) years..
Tin Hat time...Personally I think the whole Head Office should relocate to Yorkshire...where there is access to fast reliable business broadband, cheaper premises....relocation and start up grants available...etc..
0 -
The problems with CT are historic and rectification can in no way be blamed on the implementation(?) of a new booking system. What have these jokers been doing for the past four years? Sod all it would appear.
1 -
What I find also strange is that appears to be some that can post on the original "Server error" post while I continually get the dreaded message when trying to access those posts. Is it just me and my set up or are others getting the same?
0 -
Well the failure of a comment by staff on this, or similar threads, speaks volumes. Silence is golden
Wild camping at Black Knowl had a reply once contact had been made to the relevant department 🤐
Actually the reply did show that communication was lacking as being a priority. It just drew attention that the email told you to look at reading reading "before you travel" .This concerned an outage of power, beyond the club's control, but if you relied on pumped oxygen, for an example, and were a regular user of the full fact club sites I doubt you'd look if you've used sites for years.these days a planned power outage can be major for some. A tweak to the email giving such info should be a simple task 🤐. The club's site wardens/managers excellent at assisting, maybe due to training in earlier customer facing positions....
0 -
A tweak to the email giving such info should be a simple task 🤐
You would think so. They would be more useful if they included specific information for the site. The one we received for Rookesbury said we had to arrive before 8pm, which wasn’t the case as we had booked a ferry pitch.
It would also be better if they were a bit more consistent. I received a whole batch of Hurray your pitch await one’s (which normally come a week before) 3 / 4 weeks in advance of our stays. I think the whole system is just overloaded.
0 -
Steve, you make a good point. When customers get bombarded with emails (many of which aren't of that much interest) it's easy to miss something useful amongst the dross.
perhaps a revision of all the different types of email would be a good starting place, culling the 'bumpf' and then looking carefully at the remainder, checking what they are really trying to inform the customer of...
Its very easy to become supplier focused and throw out loads of stuff rather than really looking at what the customer is receiving and how much benefit, or not, they get from these mail shots.
I can't remember all the different types of mail, I tend to dump them quickly as most are 'you'll soon be there' or 'plenty of vacancies at...' or 'get a quote' etc...
perhaps the focus needs sharpening?
0 -
Still the same with me 15 mins ago!
0 -
It is page 409 which is the problem. I have also reported.
David
0 -
Why is the site so sluggish - it's getting beyond a joke !
The Club is going to have to do some serious upgrades or there's no way on earth that 'taking deposits' will work
The regularity of "time outs" on page loading will kill any deposit system before it even starts0 -
Over the weekend up to last night I noticed an improvement and not getting any error messages, then from about 6pm last it was business as usual
0
https://www.youtube.com/watch?v=sDW6vkuqGLg
