Server Errors again
Now I am getting the dreaded message on Ro's "Server error" post after reporting WN's post, ironic isn't it!!
Comments
-
Well you beat me to it, but used the same adjective........
I've taken the liberty of reporting this thread, hope you don't mind. These is my report
Ironically the server error thread started months ago, but no update 🥲, after 6 months is now throwing up its own server errors. Hence this thread started.
Can we please have a response on the whole situation?5 -
Don't hold your breath...I asked for a small change to be made (caused by an IT system bug) about 6 weeks ago and it hasn't been done despite the IT dept being chased several times for me.
having much experience of IT Service Delivery in a former life (covering in house and contracted out teams often working together) I feel I have a pretty good idea how both large projects and smaller requests and bug fixes should be handled, with these streams readily coexisting together.
without a doubt, the impression I get about the Clubs 'capability' to deliver IT changes (on any level) is not one that fills me with confidence.
This 'server error' issue is a case in point. It's been rumbling on for ages without any decent explanation of the issue, the proposed solution, the timescales, the impact on the system when the fix(es) are rolled out etc, etc...
Its just the biggest black hole I've ever come across, where (paying!) customers are treated as if they don't exist. That is a shocking way to operate a customer facing, IT dependant business.
the 'new' UK booking system is another PR flop...this was trumpeted as being based on the 'successful' Overseas System suggesting the introduction of deposits would be based on a system that already sustains this fundamental change in the UK process.
where is this new system, with its 'new' pitch choice functionality? Late, withdrawn, abandoned at the last minute? Who knows, we might as well be on another planet as far as communication is concerned.
members have already mentioned how the release of booking dates going forward has stopped...right in the middle of a key holiday period meaning part booked breaks for many and the anxiety this brings.
Is this due to the implementation plan for the new system? Dates are being bandied about on other social media channels but where is the club response to this situation?
if customers can't get their full holiday firmly booked, then other providers will happily accommodate them.
I've been a member long enough to know the club does (or doesn't do) things in its own way but I also know that they are as bad as any service organisation I've come across when it comes to updating its customers.
I get (automatic) email after email telling how there are sites available here and there and what offers there are for discounts on items from other 'partner companies' etc.
perhaps I'm old fashioned but just want any company I deal with (on a paying basis) to keep me upto date with systems info, whether it be crashes or the implementation of something I've been told will change in the future.
again, perhaps the relatively few who use CT don't really matter when compared to other, more modern social communication routes? If so, tell folk. Manage their expectations fairly. If things aren't going to be fixed, say so. Why this aversion to being honest?
I find the whole situation very sad.
25 -
"One can always hope the Club will take notice..."
That'll be a first.🙁
1 -
Thanks for highlighting this and sorry that you are still receiving server errors. This is an issue that the team are aware of.
A plan is in place to improve the functionality of the Club Together platform moving forward and we will be able to share further details in due course.
0 -
We keep on highlighting this, Rowena, but it gets worse rather than better 😤
How's this for irony - I tried 3 different ways to access your post because I kept getting the server error message on it. The only way in was via the front page and the section.
2 -
Thanks for highlighting this
Do you actually not experience the problems we get on a daily basis, probably at work you may not because of being on a local intranet, but from home you surely must. Your absence in posting certainly doesn't instil confidence regarding the future of CT.
2 -
Im pretty sure that if the 'problem area' of the CAMC IT system was one that allowed bookings or collected money, and not CT, then the cavalry would have come over the hill many, many moons ago.
with CT being a non profit, not (really) important part of the whole, it won't attract resources, many of which are surely being deployed on the new projects, like the booking system implementation.
however, day to day fixes will always be required on even the best systems (even Apple, Microsoft etc) and these are managed alongside the larger tranches of work.
we may learn that 'the plan' is a whole new way of presenting CT which is a project in itself where these errors will be fixed by default and when and how it's going to be implemented...
but if it's not, and CT just requires 'maintenance' on the current system then I dont see why 'the maintenance plan' to resolve it can't be shared...other than the fact that the reality could then be measured against that plan.
EDIT, I'll just add that I think Ro is between a rock and a hard place on this and we should surely be getting a sensible answer from one of the IT bods rather than letting us 'shoot the messenger'.
2 -
'yt', you have been around for a number of years and witnessed the changeover to the 'new' forum in 2016, but perhaps not have read the ITs postings since its concept regarding the poor performance of CT. There has been various postings from various departments over the years from persons never seen or heard of again. Sure, Rowena is stuck in a hard place but apologies for a poor performing Forum for at least 5 years doesn't instil confidence with anyone associated with CAMC.
Why this 'plan' is top secret I don't understand.
2 -
I'll echo that, Meth. YT has posted at length about the shortcomings of the club's IT systems on several occasions previously but it appears to have had no effect.
I guess Rowena is probably embarrassed to be associated with such an inefficient operation and, as you say, the shortcomings don’t give us any confidence in the club as a whole.
Once again, the club has fallen down in the communications element of all this mayhem.
2 -
Money is being taken in increasing amounts yet the ‘returns’ for our investment is returning less daily & weekly. There is no excuse at all for the failure to ensure the normal running of infrastructure(CT). The law of diminishing returns hit its zenith years ago & has since been declining to an alarming state.
3 -
The very reason for my OP was the inability to access the very post you started Ro, and that was months ago. Why has nothing been done in the intervening period? Is it that, for all you apologies, the club's IT dept is just not up to the job it has been assign and employed to do?
0 -
It seems to be more and more pages that can't be displayed. Is this a ploy to get us so frustrated that we stop using CT. We will then be told that it has been closed down permanently because no-one is using it anymore.
I also wonder about the 'improvements' to sites, particularly the super pitches and the addition of glamping pods etc to make the nightly fees a lot higher. Is this to make the site, as a whole, more valuable before it is put up for sale? Cynical me! I'm glad I only use CLs these days.
2 -
ROFL.
2 -
Well it's curiouser and curiouser. Last few days anything I posted appeared immediately on the thread. Can't have been coincidence that I timed it right as per some previous offering from Rowena, not getting at you Rowena at all, on time lag??
Today my post doesn't immediately appear...........
If, and I have no knowledge of IT or its magical workings, it was part of my job I'd be puzzled and want to get to the bottom of it and find it's cause. I wouldn't settle until I had. If I have an oddity in life, I 'worry' at it until I can find a solution....... The comments raised on here would give enough food for thought so you wouldn't go hungry......
1 -
I can't imagine it would take long to fix if the Facebook page suddenly went AWOL.
I get the impression that the club just don't care about CT forum and would be quite happy for it to just disappear. It's certainly gone off the radar of the maintenance crew/lone apprentice.
1 -
B2
In fairness you are trying to shoot the messenger! As I understand it Rowena's job does not extend to IT problems, that is another department. She will, of course, report issues raised, as she has said on here, to those in charge of core IT but that, I expect, is the extent of the influence. There is a whole host of things going on at the moment with Club IT that is likely to impact on CT which I am sure is not being given any priority whilst they get the new booking system up and running. I appreciate that it is frustrating when things don't seem to work smoothly.
David
0
