April Survey: feedback
Comments
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WTG
Thanks for the feedback.
It would seem from your point 2 that many must have complained about blocks being closed at certain times of day? Usually at the times when many wanted to use them, like departure time? If that is the case its good that notice has been taken.
Perhaps this survey/review of toilet facilities is a bit early but one thing I would have thought that COVID has taught us is that it would be better to have separate entrance and exit doors?
David
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The modern trend might be to go all the way to make the entire facilities blocks “inclusive” - long before “transgender” came into our vocabulary we were well used to it in France - and my goodness how it shocked first time British visitors. Two young people squealing in a narrow shower cubicle was something they certainly weren’t used to on Club sites.
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Yes Carnon Downs has "proper" bathrooms, shower rooms and separate loos with handbasins. If only CAMC went down this route rather than the school type wash blocks. I suppose costs prevent anything special or pleasant ever being introduced or considered. Renaming or putting new signs up doesn't actually make much difference to what's actually available.
edit I actually do agree with accessible toilets etc, many are much too small at present.
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JVB
Much as you would like the "survey" to be a waste of money these type of things don't work like that. The Club would have fully discussed with the company doing the survey what they wanted to get out of it. The survey companies job would be to construct the survey in such a way that the Club got the answers they wanted/hoped for. However going back to WTG's original comments about actually doing the survey it seems the Club must have "assumed" some things which threw up things the survey company didn't understand and had to go back to participants to clarify what they meant. However it would be interesting to know from the Club if the survey provided them with "new" information which couldn't have been obtain by just asking the membership generally?
David
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It's not rocket science to word a survey to ensure the conclusion is "as expected." There are companies making piles out of just that, and boosting sales at the same time. When contracting a specialist marketing company for such a task, you do not ask them to shoot you in the foot upon completion.
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Just a small update on this thread. I noticed in the September magazine that 36 members took part in the survey. I can't make up my mind whether the numbers taking part was a good or a bad thing? Perhaps a smaller number gives some clarity of thought and could well be representative?
David
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+1, actually +100.
£6 is far too low to represent all users, and all from CT I recall?
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If that survey is the way the club employ companies to run them with that number of participants
The comments when some dubious decisions this club has implemented because "it is what the members asked for ?" just shows what a sham most surveys are that this club instigated 🤔
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Indeed Carnon Downs does have bathroom suites with shower sink & toilets the problem I found if you wanted a shower invariably you had the smell and debri of toilet paper over the floor from the previous occupant or if you wanted the toilet the room was flooded out, in practice they weren't the luxury they were made out to be.
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We are off to a Site that has benefitted from the new ideas after a refurb, next week. I don’t normally use on Site facilities, but will report back with my thoughts and some photos if I can.
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We haven't been since the club took over but in the recent past we stayed (several times) the facilities were frequently checked and very clean. Earlier this year we decided to stay at a nearby immaculate CL with serviced pitches (no facilities) for half the price. We generally prefer to use our on board facilities and reading your comments will continue to do so.
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As many site staff will say "the condition some leave the facilities in does make one wonder what their homes are like🤔
I have posted before what my OH overheard in a cc showers between a daughter and parent?
young girl "shall I use the mop to clean my shower"
parent? "there is no need because there are people to do that"
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36, a very select number, specifically chosen to give the club the exact answers they wanted!!
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How would they do that? I can't imagine WTG giving answers she was expected to give
They did mention at the same time that they had also reviewed information from 76000 site feedback surveys last year so that is a pretty good number, given that the results of General Elections are often predicted on much, much smaller samples!!! Obviously those surveys would have been quite wide ranging not just toilet blocks. I don't see anything wrong with the specific toilet block survey although perhaps for a future similar surveys the people undertaking it probably need a better grounding in the subject matter?
David
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