April Survey: feedback

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edited July 2022 in Club Membership #1
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  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited July 2022 #2

    WTG

    Thanks for the feedback. 

    It would seem from your point 2 that many must have complained about blocks being closed at certain times of day? Usually at the times when many wanted to use them, like departure time? If that is the case its good that notice has been taken.

    Perhaps this survey/review of toilet facilities is a bit early but one thing I would have thought that COVID has taught us is that it would be better to have separate entrance and exit doors?

    David

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #3

    Vi wonder how much money was spent on the survey? that apart. from the obvious,that would  have had the same results. If site staff had been asked surprised

  • Unknown
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    edited July 2022 #4
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  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2022 #5

    Dual access sounds like everyone enters via the same door! 

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #6

    I would take dual access as to mean as on May sites already the standby toilets that are open where the main  faculties are out of use for cleaning or other necessary work

  • eurortraveller
    eurortraveller Club Member Posts: 6,828 ✭✭✭
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    edited July 2022 #8

    The modern trend might be to go all the way to make the entire facilities blocks “inclusive” -  long before “transgender” came into our vocabulary we were well used to it in France - and my goodness how it shocked first time British visitors. Two young people squealing in a narrow shower cubicle was something they certainly weren’t used to on Club sites.

  • Unknown
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    edited July 2022 #9
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  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #10

    Some years ago we were at Cherry Hinton site when a female member complained to the site staff that a male was using the Ladies' showers

    It was not just a male it was also his female companion as in their wordst" we only have one towel"

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2022 #11

    "Broom Cupboard" might attract Harry Potter fans.

    It seems an extraordinary complex task, putting clear signs up!!

    Does using the word inclusive mean that a family may have to wait whilst an able bodied adult luxuriates in a bath?!

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #12

    Who ever was employed to carry out the survey would be hoping their suggestions from the results would be shown that it was worth all the money it probably. cost

  • Unknown
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    edited July 2022 #13
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  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited July 2022 #14

    Yes Carnon Downs has "proper" bathrooms, shower rooms and separate loos with handbasins. If only CAMC went down this route rather than the school type wash blocks. I suppose costs prevent anything special or pleasant ever being introduced or considered. Renaming or putting new signs up doesn't actually make much difference to what's actually available.

    edit I actually do agree with accessible toilets etc, many are much too small at present.

  • Unknown
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    edited July 2022 #15
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  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited July 2022 #16

    JVB

    Much as you would like the "survey" to be a waste of money these type of things don't work like that. The Club would have fully discussed with the company doing the survey what they wanted to get out of it. The survey companies job would be to construct the survey in such a way that the Club got the answers they wanted/hoped for. However going back to WTG's original comments about actually doing the survey it seems the Club must have "assumed" some things which threw up things the survey company didn't understand and had to go back to participants to clarify what they meant. However it would be interesting to know from the Club if the survey provided them with "new" information which couldn't have been obtain by just asking the membership generally?

    David

  • watto64
    watto64 Forum Participant Posts: 162
    edited July 2022 #17

    Surveys are good for collecting data as long as leading questions are not used  but nothing beats a 'go-look-see' approach to find out the real issues and genuine  opportunities for improvement.

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited July 2022 #18

    As I posted and your reply as  you say a survey comprises of questions that are worded to get the replies wanted ,not as in the real world of what is or not needed

  • obbernockle
    obbernockle Forum Participant Posts: 616
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    edited July 2022 #19

     It's not rocket science to word a survey to ensure the conclusion is "as expected." There are companies making piles out of just that, and boosting sales at the same time. When contracting a specialist marketing company for such a task, you do not ask them to shoot you in the foot upon completion.

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 2022 #20

    Just a small update on this thread. I noticed in the September magazine that 36 members took part in the survey. I can't make up my mind whether the numbers taking part was a good or a bad thing? Perhaps a smaller number gives some clarity of thought and could well be representative?

    David

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited August 2022 #21

    It's ridiculous David. That's my response!!

     

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited August 2022 #22

    +1, actually +100.

    £6 is far too low to represent all users, and all from CT I recall?

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited August 2022 #23

    Absolutely agree Brue.

     Waste of money. Much easier ways to get a survey completed than the way they went about it.

  • Unknown
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    edited August 2022 #24
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  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited August 2022 #25

    If that survey is the way the club employ companies to run them with that number of participants  

    The comments when some dubious decisions this club has implemented because "it is what the members asked for ?" just shows what a sham most surveys are that this club instigated 🤔

     

  • Arch
    Arch Forum Participant Posts: 347
    edited August 2022 #26

    Indeed Carnon Downs does have bathroom suites with shower sink & toilets the problem I found if you wanted a shower invariably you had the smell and debri of toilet paper over the floor from the previous occupant or if you wanted the toilet the room was flooded out, in practice they weren't the luxury they were made out to be.

  • Takethedogalong
    Takethedogalong Forum Participant Posts: 17,030 ✭✭✭
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    edited August 2022 #27

    We are off to a Site that has benefitted from the new ideas after a refurb, next week. I don’t normally use on Site facilities, but will report back with my thoughts and some photos if I can. 

  • brue
    brue Forum Participant Posts: 21,176 ✭✭✭✭✭
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    edited August 2022 #28

    We haven't been since the club took over but in the recent past we stayed (several times) the facilities were frequently checked and very clean. Earlier this year we decided to stay at a nearby immaculate CL with serviced pitches (no facilities) for half the price. We generally prefer to use our on board facilities and reading your comments will continue to do so. wink

     

  • JVB66
    JVB66 Forum Participant Posts: 22,892
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    edited August 2022 #29

    As many site staff will say "the condition some leave the facilities in does make one wonder what their homes are like🤔 

    I have  posted before what my OH overheard in a cc showers between a daughter and parent?

     young girl   "shall I use the mop to clean my shower"

    parent?  "there  is no need because there are people to do that"

     

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636 ✭
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    edited August 2022 #30

    36, a very select number, specifically chosen to give the club the exact answers they wanted!!

  • DavidKlyne
    DavidKlyne Club Member Posts: 13,856 ✭✭✭
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    edited August 2022 #31

    How would they do that? I can't imagine WTG giving answers she was expected to givewink

    They did mention at the same time that they had also reviewed information from 76000  site feedback surveys last year so that is a pretty good number, given that the results of General Elections are often predicted on much, much smaller samples!!! Obviously those surveys would have been quite wide ranging not just toilet blocks. I don't see anything wrong with the specific toilet block survey although perhaps for a future similar surveys the people undertaking it probably need a better grounding in the subject matter?

    David

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