Caravan club Wi-Fi is rubbish
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Hi, apologies if in wrong place. Before heading off on a few months of travels I checked Club website to find Wi-Fi speed for Cayton, (brilliant staff and impressive site btw). Claims to start at 25 Mbps, not too shabby. Checked other sites that I have bookings for, all quite fast. Decided to buy annual £30 package so could continue remote working. Arrived, bought package which when tested using fast.com peaks at 1, yes one Mbps. Checked 4G on mobile, steady 14 Mbps. Is this discrepancy common across all sites? Secondly, anyone got any tips on getting higher speeds out of the Club Wi-Fi? The other club’s Wi-Fi is spot on and much better.
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This thread is just one of many on this forum detailing how useless the site wifi is. The overwhelming consensus is that it's not fit for purpose which is why most of us make alternative arrangements.
What a shame you only found out after parting with your hard earned cash.😕
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It's funny isn't it TW that we are often told that members views on this forum are noted by management but the fact that this type of thread comes around about as often as a No.10 booze-up means that if they did notice them they are determined to ignore them.
The whole web issue with the club is sub standard but will continue to be so as any attempt to complain falls on deaf ears.
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We know CAMC isn’t good at communications, WN, and this is demonstrated in their lack of response to members, lack of provision of an efficient web based forum and lack of effective site wifi. They stick their fingers in their ears and hope we'll all go away. Err, aren’t we the very folk who fund the club?🤔
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I believe gold and silver sites vary the bandwidth available, dependent on the load. Back when we were using it, arriving at Tewkesbury on a Friday shortly after first arrivals, I was surprised to record a download of 14 MB. By 6 / 7 o’clock when the site was rammed, it was down to 1 MB.
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I'm amazed that anyone still buys club WiFi these days, with data packages so cheap on mobiles now.
I'm paying £10 a month and getting 60gbs free calls, free texts, no contract.
Even here in rural France I've got a great signal no roaming charges but held to 12gb a month.
Why pay for a poor sub standard service.
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Its not all rubbish. Just returned from the Knaresborough site. Due to poor 4g reception and inability to get a TV signal (amplifier packed up) I paid for camp wifi for the first time , not expecting much.
On the contrary, we had a strong signal and I ran a speed test on my phone - download speed of 46mbs. We were able to watch all TV channels on my Amazon Fire stick with no buffering.
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Meanwhile, back to CAMC site wifi and it really is poor that in this day and age something better than the shabby offering from Air Angel can't be supplied.
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Yes just occasionally the site WiFi even if poor will give a signal and it's free if access only to CAMC is needed. We had non existent signals when away recently and considered signing up for a day. On C&cc and other sites we signed in every day thanks to free provision on offer.
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Why oh Why do people continue to buy this rubbish?
There are non contract monthly deals that will deliver far more than the CAMC Air Angel gives you.
And please don't use the old adage of "it's in the country so signal is bad" trope.
We are having no problems finding wifi abroad in the countryside. And UK users can buy monthly no contract deals that will deliver for less than they are being charged by Air Angel. Our current Smarty deal is giving us 12 GBs and that is in the EU (no roaming charges and free UK calls) and you can get more in the UK.
Stop being suckered into bad deals. Ditch Air Angel and get yourself a better deal elsewhere.
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There will, of course, be those who may think they are not tech savvy enough to set up a tethering arrangement, either because they don't want to commit to monthly plans or perhaps because the don't have a phone capable of sharing the data. Some will find it easier to rely on site WiFi. We moved to using 4G data a few years ago but you do sometimes find places, albeit getting rarer, where there is no mobile 4G signal. Buxton and Clumber spring to mind. The expectation for using WiFi is much greater than it was when the Club first set up the system and they have struggled to keep up. The issue I have with the club's WiFi is that for occasional use its very expensive, costing as much for a week as it does for a month of mobile data!!!
David
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Dear All, bit of a follow up on my original post. Arrived back home today after a few weeks away. Two days after complaint lodged to CAMC I received an email from them stating that they had forwarded my complaint and that their supplier, Freshwave, would deal with my complaint within 20 days. Following morning I received a call from Freshwave representative who discussed the screenshots that I had sent to CAMC. He agreed that the speed didn't meet the standard and that I would receive a full refund. Checked credit card and it was refunded on 3 June. Pretty quick I think. Freshwave Group, East Grinstead. RH19 1 TU. Wi-Fi Support on 0192 56 11 066.
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That’s a good outcome.
I suggest you spend the refunded money on mobile data instead. 👍🏻
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