Ferry Booking - Dont delay

Things on the continent seem to getting booked up as well. I'd looked at a couple of sites for 3rd week in June between Maastricht and Aachen in NL and was not going to book a pitch as I wanted some flexibility. One site advised booking on their website and the other said I did not have to but would advise a call before departure. I've checked availability of pitches on the later website and was shocked. Excellent planning with a site map and every pitch has a booking schedule. Out of 100 Comfort pitches, offering 10 amp, car on pitch allowed, free internet, terraced views, tap on pitch etc for the pricey ACSI rate of Euro 21 inc booking, only 6 were still available. Off these 4 are at busy points near toilets or playgrounds or near pinch points at road junctions.My plans to wing it on this one have been scuppered and I've booked. 

Colin

Steve if you haven't already sorted it a bit of info for you. Our final payment was due while we were in Lanzarote. It was due to come off our CC but something went wrong somewhere. BF sent us an email with a link to make the payment, it worked fine.

Hope you get/got it sorted.

Trying to get through to them is a nightmare, previous to our final payment I had sent them 2 emails made a call, got cut off on calls trying to get through and finally managed to make contact via FB (which they now won't answer) I was told by a member of staff that my email had been sent onto customer services and I would get a reply within 28 days, that was on the 28th Feb still nothing from them.

If things don't improve with their service then this will be the last crossing with them for awhile until they start to do better. We will go by the tunnel at the end of the year as that was problem free when we did it last year.

Yes all sorted now, but a very poor state of affairs. I’ve still had no reply to my email, so either they checked and found I managed to pay or they have not bothered yet.
It’s a shame they don’t seem to have web chat. Our car insurance was due, I was happy with the fee and it was auto renew but the credit card had changed. Phone calls weren’t answered but the web chat was in a few minutes. They gave me a secure link to go to and kept the chat open until they could get confirmation. Only took about 10 minutes total. BF really need to get things sorted or they will be loosing customers.

There are other providers. As AD says online there isn’t really an issue. Last year I was able to cancel and rebook my flexible ticket in about 10 minutes. It’s just if things go wrong or if you can’t do it online. When you phone they do say they are in the process of recruiting more call centre staff, so hopefully things will improve.

One of the major problems BF have with bookings etc, is that they introduced a new system last September and out there are a lot of folk who still have flexi bookings that they still have not used, but if you made the booking before Sept 21 apparently you can only view your booking online and not amend it, well that it what customer service told me only last week when i tried to amend my booking, however, if you have joined their club you do get priority on the telephone once you have made connection.

well it would only allow me to view mine, and was told as above, customer service did say they were trying to rectify the problem, maybe yours have been moved over to the new system, living only 30 mins from Portsmouth ferry port I have often changed my booking at very short notice, e.g. should have been in Spain now but weather was cr** in Spain but glorious here so delayed our take off, now booked for Thursday. BF flexi tickets are great for these sort of changes even if you have to pay more. 

We have used just about all the crossings and ferry operators in past years. As I've mentioned before coming from Scotland to the South coast it's always a drag so we prefer the overnight crossings.  

Last September though we used the tunnel for the first time, not only was it much cheaper than the ferries it was totally hassle free. Admittedly it wasn't busy. When we are just touring around and don't have a fixed destination in mind the tunnel will do us nicely. However if it's at the end or beginning of the year then that's a long drive to Spain. This is when the St Malo crossing is handy if you don't fancy the now longer Santander crossing. Horses for courses as they say. We will not however use the Harwich crossing, cheap it might be but just not worth the hassle of getting there, much easier to drive on down the M25 and do Dover/Folkstone.

With P&O now no longer an option it's either use the DFDS route from Newcastle or the long drive to the South coast.