Email regarding price increases
Comments
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I don't agree. The booking is a contract between a member and the Club. The price is fixed at that time and the details and terms and conditions are confirmed by the Cub.
To make changes retrospectively is unfair particularly when details of the extra costs are unclear.
I understand the dilemma for the Club but they should only be charging the additional costs for bookings made after their price increase announcement.
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It is in the T&C that prices may go up after a booking is made.
Also no money has exchanged hands and one is free to cancel without any loss. (Subject to the cancellation rules.
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I'm afraid you are incorrect and I posted an extract from the booking conditions near the start of this thread which shows the club are within their rights. If you don't agree with that, you need to take it up with the club. Incidentally, those are the very same terms people agree to when they make bookings so nothing is hidden.
However, my post with which you disagree was not defending the club but was about fairness so I'm a little perplexed. 🤷♂️
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I dug into the detail and understand your point about T&Cs...and you have to dig in to find such.
I'm uncomfortable with the variance in price increase though. 70p to 250p per pitch per night is a big difference and based on what?
Currently we pay a standard inclusive fee for electric hookup..so in the interest of fairness why isn't a standard increase being applied for all pitches at all sites?
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I cannot answer your question - none of us can. As I said before, we'll have to wait and see what the nitty gritty detail is.
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I’m wondering if the leisure industry will head the same direction as is projected for Domestic consumers-x3 to potentially x4 increases April then October🤷🏻♂️😳
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Could be, Rocky. We might see energy surcharges applied to bookings for cottages, statics and so on. They'll all have relevant clauses in their terms to protect themselves.
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Geez TW, it’s gonna be a bumpy road ahead What with fuel, energy which both affects generally everything rocketing up industry will then shift the burden to an already squeezed consumer. Rough times ahead don’t even begin to cover it☹️😞
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I do seriously wonder if vanning will take a hit. Prices of LVs are bound to increase and site fees across the board. Then there's the cost of fuel.....🙁
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Still a member, I see, Ian. 🙂
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Last year I had a conversation with C&CC staff member about their new price 'from' but not 'to' anymore.
It was explained to me that the pricing is now on a sliding scale, ie book early and you will/could pay the 'from' price. Book last minute and you will pay a greater amount, all down to availability.
I don't particularly like that but others in the holiday business do similar.
It means if you are on site and wish to change to a different pitch type or extend your stay, this is then treated as a late booking at the inflated price.
As the C&CC are usually cheaper anyway than CAMC I can live with it. Doesn't mean to say I like it.
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Nice to see you posting again IanH
I guess the CAMC have a lot more overheads than smaller sites. At least that would be their response.
I mentioned earlier that the basic CL we are going to has increased their price from £12 to £15 a night purely to cover the cost of electricity, so £3 a night increase on a 5 van site compared to 70p to £2.50 on a CAMC site. Seems the CAMC isn't so bad after all. 🤔🤔
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We have joined the ccx and find both clubs rates are similar unless you take into mid week and he related prices bur as any one with any sense and not an axe to grind would. know a small business with minimal staff and other overheads
can charge minimal fees
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"The answer of course (as amply demonstrated by their more ardent supporters on here) is that they know they can take you for mugs. And that is exactly what they do."
I can't see how it can be fair to describe things that way actually, because folk who continue to use club sites, in spite of these increases, presumably are aware of them and make a conscious decision to accept them. Good to know, though, that like us in our final few years of membership, you've discovered the joys and benefits of using CLs, Ian
We are shortly off to take a couple of cottage breaks, booked and paid for way in advance of anything demanded by the club. Haven't been informed yet of any late increases but if there are any we will pay them because we've arranged to be free for those weeks and they are where we want to be - don't think that makes us mugs does it?
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...because they honour the agreement made at the time of booking - another thing CAMC should think about.
I really can't see how the club isn't honouring the agreement, in short when one books the price is indeed displayed (or indiacted) and before a booking can be made one has to tick that the T&Cs have been read.
If you open the T&C is states quite clearly:
By making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:
he/she has read these Booking Conditions and has the authority to and does agree to be bound by them
Later on in these T&Cs:
Indicative prices are subject to change at our sole discretion. In the event that indicative prices change, the new published prices will apply to new bookings made and the old published prices will not apply to new bookings
and further on:
From time to time, we may need to make changes to the indicative prices. In such circumstances, the following may apply: (a) where the revised indicative price is less than the indicative price stated in the booking confirmation, we may charge the lower amount; (b) if the revised indicative price is higher than the indicative price stated in the booking confirmation, we will contact you as soon as possible to inform you of this change and provide you the option of continuing your booking at the revised indicative price or cancelling your booking (if we are unable to contact you using the contact details you provided during the booking process, we will treat the booking as cancelled and notify you in writing); or c) where the revised indicative price is higher or less than the price stated at the time of booking we may leave your booking unchanged.
Has all this happened? I would say yes so I'd say the club is honouring it's agreement to the letter.
There is the same sort of clause in my package holiday T&Cs
Of course if that extra £2.70 a day maximum (about the cost of the a Costa coffee) is considered too much then anyone can freely cancel and as it's meant for bookings in the year ahead no deposit has been lost.
Post edit, I've just checked and there are no costa coffees for £2.70!
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But I wonder how long the CL has held it's price for prior to this recent rise? I would guess that it has not increased it's fees above the level of inflation year on year.
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"Has all this happened? I would say yes so I'd say the club is honouring it's agreement to the letter"
Corners I've copied a part of your post. The club hasn't done anything yet. It has indicated that prices are rising, whether every CAMC member has received this information remains unknown. The new prices are due to appear on April 5th, until then none of us know any further details. See the original post from Jill.
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I can categorically state that every CAMC member has NOT received information regarding the price increase.
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Would you like to expand on that JVB?!
All businesses need to cover costs or they will fail. As far as CAMC is concerned it is a not for profit business but in reality they have to make profits to re-invest in the business to keep it viable and afloat. Every single UK business is faced with increasing costs. Obviously we don't know how the rise in site fees was calculated but we'd soon complain if we started to see sites closing which they could if they become too expensive to operate.0 -
A little bit off topic but on the subject of charging for electricity usage perhaps the club could slowly move to metered electric by putting in meters firstly on seasonal pitches, and see how that works. There are many sites that offer seasonal pitches but only a relatively few in number on each site, so the cost of installation would be relatively low. I appreciate that this would necessitate a couple of changes, in that the seasonal pitches would have to be selected before hand by the club to facilitate the fitting of meters on those pitches, and then a pro rata reduction in the seasonal pitch price to match that charged for a non-EHU pitch. Should not all the seasonal pitches available be booked then those members who would like the choice of a metered pitch could use them.
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Not with this club which I assume is the reason I’ve not had the mail. However, I and others could book this very evening and not know of the impending increase.
Surely everyone should have been made aware by now? Mails begging for our support during lockdown found their way to everyone within the space of just a few days but not so the news on price rises.🤷🏻♂️
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Me neither, perhaps because we've used up all our CC site bookings for the year on our current trip.😄
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David, don’t knock it, it’s a decent cup of proper coffee, surprisingly so.
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