Server Errors

191012141518

Comments

  • Cornersteady
    Cornersteady Club Member Posts: 14,425 ✭✭✭
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    edited March 2022 #332

    please ignore - it's back to 'normal' now frown

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited March 2022 #333

    I've had 2 occasions today where I've pressed on Club Together at the top right corner only to be taken to the "Latest Availability" page not the "Latest Activity" page.

    Maybe the gremlin is dyslexic.undecided

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited March 2022 #334

    The silence from HO is deafening!!

  • ABM
    ABM Forum Participant Posts: 14,578
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    edited March 2022 #335

    Spent a happy few minutes from 10:02 pm until 10:14 to night getting 'server errors' and going round in circles  -- ITS THAT TIME OF DAY AGAIN !!

  • cyberyacht
    cyberyacht Forum Participant Posts: 10,218
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    edited March 2022 #336

    It's just taken 4.5minutes to get into this site!!!!

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited March 2022 #337

    Cyber

            Lucky you , I was trying that amount of hours yesterday and could not get into it. I was trying to extend a previously booked holiday by a couple of days if possible. When I spoke to someone on the phone he said it is always busy on a Monday. He made out that there were no issues with the site. I think staff have been programmed.

  • commeyras
    commeyras Forum Participant Posts: 1,853
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    edited March 2022 #338

    I am fed up with this.  Although my prime use is here on CT I find that this web site is a total embarrassment to the Club.  Management should be ashamed that after all this time they have been unable to sort it out.  In any commercial organisation heads would roll; have they in our club?  Today, for example, and this is the norm these days,  it has taken ages just to get on the site, then ages trying to log on.  Then you might as well go and have a cup of tea whilst waiting to get into a discussion.  You type your contribution and press the 'Reply' box.  Time for another cup of tea, no wonder there are duplicate posts as people press reply a second time!  Today 2 of my posts failed to make it as a server error message appeared.  After success with another post I  wanted to edit it, pressed 'save post', waited and waited and yes got 'server error' message.  It is not acceptable that Rowena is the butt of our complaints, where is senior management?

    This is by far the worst web site I come across  and it is totally unacceptable.  My sympathy goes out to members trying to make bookings or amend them.

  • EmilysDad
    EmilysDad Forum Participant Posts: 8,973
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    edited March 2022 #339

     .... give them time 🙄 . It's only been 5 weeks since acknowledgement of the shambolic performance of the site .... & not even an update since!

  • Tinwheeler
    Tinwheeler Forum Participant Posts: 23,135 ✭✭✭
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    edited March 2022 #340

    I noticed earlier that Rowena herself was a victim of the duplicate post trick.

  • Pathfinder
    Pathfinder Forum Participant Posts: 4,446
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    edited March 2022 #341

    Is everybody away in their outfit or has the problem been sorted, seems faster this morning 

  • SteveL
    SteveL Club Member Posts: 12,300 ✭✭✭
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    edited March 2022 #342

    Not on my iPad it not. It was OK ish first thing but now is as slow as ever.

  • Richard12
    Richard12 Forum Participant Posts: 112
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    edited March 2022 #343

    Just to add, it has taken me 14 minutes to log in and write this post, please do something concerning the slow speed of this ste. Thankyou

  • Metheven
    Metheven Club Member Posts: 3,987 ✭✭✭
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    edited March 2022 #345

    I agree, apologising frequently and then either ignoring the thread so the problem never gets a solution, not only does it affect the thread starters credibility but constant apology overuse could also lessen the effect it has going forward.

    So, to make sure you’re not sabotaging the sincerity of every future apology, why not only ever say sorry when you actually mean it.

  • heddlo
    heddlo Forum Participant Posts: 872 ✭✭
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    edited March 2022 #346

    Tried a lot of the day to book a site yesterday.  Took forever to open, constant server errors, late afternoon before I completed it!!!!

  • Rowena
    Rowena Administrator, Club Member Posts: 155 admin
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    edited March 2022 #347

    Hi mbee, I have been posting on this discussion but it's quite a few pages so easy to miss!!

    As per my previous posts on this discussion the infrastructure team have been investigating the issue. I have been reporting back constantly to let them know we are still experiencing problems. Yesterday I was advised they would get an update for me so I will chase this and let you know the latest ASAP. Please be assured I'm not ignoring the problem and completely understand your frustrations. 

  • commeyras
    commeyras Forum Participant Posts: 1,853
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    edited March 2022 #348

    I tried to post earlier today that Rowena had given an update on 7 Mar but it failed to appear!  Thanks for this Rowena and we look forward to seeing an improvement in this site.  Seems a bit better this evening.  As I said in my moan yesterday it is unfair that Rowena is the butt of our complaints she is the messenger and is in the hands of specialists.  BUT why are senior management not raising their heads above the parapet?

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited March 2022 #349

     Hi mbee, I have been posting on this discussion but it's quite a few pages so easy to miss!!

    Rowena, the last time you posted on this discussion was on 7th of this month. That's over 2 weeks ago, and surely the infrastructure team will have had something to report to you on what the problems are and how they intend correcting it, so that you are able to report same to CT users.

  • Wherenext
    Wherenext Club Member Posts: 10,586 ✭✭✭
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    edited March 2022 #350

    Tbh, I've not noticed any improvement, be it temporary or not, at any time in the last 6 - 8 weeks. Quite frankly it has been abysmal. 

    I actually quoted this website as being the worst that I use to a bank I was talking to today but only to point out to them that they were the second worst that I have dealt with. I asked them if it was due to home working and they said no as they were all back at the office. So the CAMC website has now become my template for how bad a website is for other outlets, particularly those of a fair size.

  • mbee1
    mbee1 Forum Participant Posts: 557
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    edited March 2022 #351

    Thanks for the update.  Now 8.16 in the morning and it has taken me a good few minutes to login and get to the discussions page. For a leisure club like this where bookings can be made online it doesn't bode well. 

  • nelliethehooker
    nelliethehooker Club Member Posts: 13,636
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    edited March 2022 #352

    Very slow again this evening, especially on my kindle. It's taken ages just to get logged into CT.

  • SeasideBill
    SeasideBill Forum Participant Posts: 2,112
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    edited March 2022 #353

    Yes, still absolute rubbish, how long can this go on?

  • Pathfinder
    Pathfinder Forum Participant Posts: 4,446
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    edited March 2022 #354

    Think it needs the P&O guy to do a clear out at EG

  • Rocky 2 buckets
    Rocky 2 buckets Forum Participant Posts: 7,101
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    edited March 2022 #355

    😂😂-legally👍🏻

  • Unknown
    Unknown Forum Participant
    edited March 2022 #356
    The user and all related content has been Deleted User
  • Unknown
    Unknown Forum Participant
    edited March 2022 #357
    The user and all related content has been Deleted User
  • SeasideBill
    SeasideBill Forum Participant Posts: 2,112
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    edited March 2022 #358

    Ad nauseum 😤🤯🤬

  • mbee1
    mbee1 Forum Participant Posts: 557
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    edited March 2022 #359

    7.38 in a morning.  So very slow.

  • huskydog
    huskydog Club Member Posts: 5,460 ✭✭✭✭✭
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    edited March 2022 #360

    I think by now ,it’s fairly obvious that the club is not interested in fixing this issue, I wonder what excuse they will come up with undecided

     

  • ADP1963
    ADP1963 Forum Participant Posts: 1,280
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    edited March 2022 #361

    Husky

             They don't need an excuse, as according to the person that answered the phone when I rang to alter a booking  (because I could not log on ) there isn't a problem. undecided