Server Errors
Comments
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ADVERTISEMENT.........job vacancy/vacancies........Person or persons (job share) wanted to sort out problems with the IT side of a large holiday business.Previous experience is required.
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Not forgetting-please don’t apply online🙄
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Just posted in the Overseas section.
Clicked on reply which then greyed out for app 10 seconds, then I got the server error message, then, when I used the back button was taken to the "Book a club site" page?!
CT was the first forum I ever used, and has been very helpful over the years, however, it is no longer my 'go to' site due to the many, repeated, issues mentioned on this thread.
EDIT-This message took 65 seconds to load with the 'waiting for caravan club' message at bottom of screen.
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Rowena
This is getting beyond a joke. I have just been denied access on 3 separate occasions, spanning 10 minute intervals to access a multi million pound leisure business.
This wasn't just for CT but to look at making bookings on club sites or checking CL sites for same.
It is actually quite shameful.
Instead of ignoring our posts could someone from IT dept. have the decency to come on here and explain to us what the heck is going on. If we knew that the situation was temporary we may have more patience but leaving members once again, as so often the case, in the dark is insulting.
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Well the club has just saved me £££’s, they can’t be bothered to fix web site I can’t be bothered to make any site bookings so will spend my money with the other club
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Just tried to get on CT to post....................but get the server error message so, worked my way across the page fem left to right, starting with membership and ending at Club Together.
Clicked a random item on each drop down and all work-till you get to CT, click on discussions and you get server error but got here by clicking on My Profile.
End result is, I shake my head and go back to a forum that isn't constantly frustrating.
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I contacted Rowena first thing this morning so she is aware of the issue and is following it up. There does seem to a slight improvement from first thing this morning. Then I couldn't refresh the Discussion list. Since about lunchtime I have looked in on various sections and threads without too much of a problem but it is far from seamless.
David
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I'm not being denied access, but it is taking an age to access discussions.
Colin
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Well it might just be something to do with preparing the website for the new booking launch, but at the moment, patience is wearing thin, as like little moles, we are living in the dark. But I know a very good way of getting HQ’s attention, but it needs team work from lots of those who use CT. Use Trustpilot, the Club’s public measure of its organisational quality. 😉
Just simply put in a Trust pilot review about how dismal the website is, how slow, how error prone, and how little faith it generates for when the new booking system goes live in April, and watch the TP rating take a tumble. At the moment, the Club is really focussing on wanting to increase its market share, making sure every aspect of its social media and online profile shows the Club in a positive manner. It’s falling down badly in supporting it’s own membership forum!
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Unfortunately it now seems worse across the whole web site, I've found various links failing including fb and twitter etc. It's intermittent but very unreliable.
Someone mentioned using Trust Pilot to complain but when looking in on there it's already suffering from complaints.
I presume a presence at the NEC is taking up much time this week.
I do hope things improve.
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Trustpilot is a review site not a complaints platform. I think Tripadvisor would be better. I just checked T/pilot-no complaints, disgruntled folk who’ve been ignored after complaining yes but that is the norm under-‘not customer focused issues’🤷🏻♂️
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I thought that was clear in my reply? Rowena is not involved in the nuts and bolts of the IT system. All she can do is to escalate the problem to those that can fix it. If, as we understand it, the IT services are run by a third party I imagine that tends to muddy the water a bit.
I would also imagine that if the priority is getting the new booking system up and running in time for an imminent launch then perhaps Club Together has to take a back seat? Although it would be nice to know that?
David
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Agree. It’s not Rowena’s issue to solve. You don’t shoot the messenger.
I thought it might just be the forum that was slow, but it took me ages to get into the main website, which is a big issue for the Club. Personally, I often walk away from difficult to use, slow, time consuming websites and look elsewhere if there are other options, so it could indeed become an issue for the Club if hundreds of others decide to do the same.
I don’t know if the reviews section is suffering from similar issues, but given just how many of us look at reviews to get a flavour for a Site or a CL, if this is also a chore, then that has other implications, and given that the reviews are just about the only shop window for the CLs on this website, then the owners are being let down as well. (As I say, I haven’t looked at any reviews today, so not sure how slow things are on this section of the website.)0 -
"I would also imagine that if the priority is getting the new booking system up and running in time for an imminent launch then perhaps Club Together has to take a back seat?"
Club Together has been placed in the back seat for a number of years now, the new booking system has not altered that fact. It has been abysmal since the forum change came on line around 2016, and at a guess probably before that. Non interest by CAMC is the default as it creates no income, and the forum is a fly in their ointment they wish would go away.
If I kept getting the same complaints over a period of years, besides being deeply embarrassed I would have been out of a job.
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I think the nuts and bolts of the system are in dire need of a real engineer ,to look at what needs addressing
Out of just curtacy to members ,a message on this website from those who are involved with disrupting much of this websites would help alleviate much of the upset that is being forthcoming from members
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Agree M. Which was my point about Trustpilot. I think the Club will have opted to become part of TP, and are probably paying to do so, as they display their reviews on their own website (at the foot of the page). To me, this isn’t about the Sites, this is about the CAMC as an organisation, and how it’s business operates, how it treats its customers, how reliable the services and associated website are. One can love the physical visitor Sites, but dislike other aspects of the business overall. If those little green stars at the bottom of the page start to fade away, then the Club might just recognise that they need to do something about an aspect of the business that is beyond the remit of Club Site staff, but is purely an HQ based issue.
Think of how the Club is currently priding itself on its “You said, we did” tag line. Underpinning most of the changes that are coming about shortly🤔
But they ain’t listening too well when it’s customers are saying “the website isn’t very good in places” so, it needs a jolt in the place that they do care about, ie, the TP ratings. 🤷♀️
I suspect that the forum isn’t any kind of priority at all to be honest, that’s why nothing improves. But the rest of the website does need to perform, because it’s the main shop window.
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My brain is telling me……walk away, life is too short🤣
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I've now had server error this morning.
Colin
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Interesting…………
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but right now I'm grasping at straws for something to occupy me, that doesn't include work.