New Site Booking System
Comments
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Not really free at all though is it? Those classes are paid for and included in your membership. It's an all inclusive package under the T&C you pay and sign up for. What you're saying is a bit like paying for an all inclusive holiday then saying the drinks are free.
I'm sure they would tell you in advance of any changes and that's probably all the consultation you'll get. Then it's up to you to decide to continue or not.
Just like this club really, choose to use something as one wishes or not. Really it's no big deal, pay for what you want.
Enjoy.
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Perhaps your cricket club does, easier to do with a one 'site' club but really what one club does is of no relevance to what another does.
And this club doesn't operate like that does it? It makes decision then announces it, has done for a number of years now. If one doesn't like the decision stop using the club.
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We after this year with the bookings already made , we at this time have every intention to honour,
Next year? as this club will then be little or no different from most other commercial organisations,, ,we shall see,? although my membership will continue ,
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Gym?, no I prefer to work out & sweat privately & in the outdoors environment but I get you drift however tenuous the link is between & Gymnasium & a huge supplier of leisure offerings within the industry is👍🏻
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JV, it doesn’t seem that long ago you were being accused of being the C&MC’s chief drum banger within a cabal of others who saw no wrong with the C&MC regardless of what they did. Now you seem to have done a 180dg shift. What has irked you so, is it just the small deposit that is being asked for that began your distancing?.
PS-this is a simple question, please don’t read into it some deep attack as it isn’t I’m just surprised at your recent rhetoric👍🏻
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I suspect most large organisations tend to defend the status quo until they are at the point of changing it and that is what seems to have happened with this change. Had they year after year, as many requested, published cancellation figures that showed up the shortcomings of the current system they would have been criticised for not doing something about it. Hence, probably, the radio silence on the subject until they reached the point where they were ready to tell us about the new system. The irony is that the new system will impact to a greater extent on those that use Club sites the most. Those people tend to be older and more prone to have to change plans because of medical issues and we have yet to know how such emergencies will be sympathetically looked at if bookings have to be cancelled late on. Perhaps there is no justification for that sympathy but if its not built in I fear a lot of loyalty will be lost.
David
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The impact will be on speculative bookers , those that abused the system, and the reason for the change,age is irrelevant
I was gob smacked, when the club gave the percentage of speculative bookings,
As we use private, and CCC sites which are deposit based booking systems, for us .and those that did not abuse the system, how much they use the club will not change ,it probably will increase.
A real world example is ,We have already booked two extended stay, one down south, and the other in Scotland, and in both case we have had to go private or CCC, rather then club sites, as many club sites are already booked , of which we now at least 25% are speculative, blocking bookings, and will not be used .
If the loyalty of members is dependent on the ability to do speculative bookings, then that is not loyalty0 -
The club has previously been opaque on the 'late cancellation' issue. We can only deduce that either the club has been ignoring the problem or it has recently escalated, perhaps due to staycations and Covid.
It would, however, have been more readily solvable and, possibly, more acceptable to the membership if the cancellation period had been increased from the paltry 3 days to the proposed 21 days with members credit card details held on file. Late cancellations could then have been dealt with by a penalty fee of £x. A dual rate could even be implemented for a shorter notice (7 days) cancellation with little difficulty. The club could have then maintained the USP of 'no deposit'.
As I posted much earlier in this thread "sledgehammer and nut".
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People forget that the club is run on behalf of the membership and the membership is represented throughout. It might have been more democratic if a greater variety of statistics had been published more frequently this would have reduced speculation by interested parties. But on some occasions details need to remain private to prevent business advantages being taken up by similar organisations. However decisions have now been made on behalf of the membership to make the booking system more accountable in several ways eg preventing speculative bookings and cancellations, providing pitch choice, securing income and lessening financial losses.
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Deposit or not, EVERY booking is speculative until the person turns up.
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+1, good post.
Particularly the last 2 lines👍🏻0 -
I’m amazed that the club has allowed the speculative booking to continue for so long. All the time maintaining that it wasn’t really a problem, then suddenly all this change and a report giving the true total of speculative bookings. Which in any business is truly unbelievable. Caravan/motor home ownership is so popular now and their membership so high that, in my opinion, they have had to sort themselves out and have a long overdue shake up. I think there will be more changes to come as new and younger more business savvy people work their way to the top. I’m not saying that I agree with all the changes, as Cyber said, sledgehammer to crack a nut.
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Due to Covid, we have had to move our annual winter Spain trip back to Jan '23, from an already moved Jan '22....(although we will go this spring if the situation improves)...
the site required a deposit to hold a 'top' pitch but, the change required just a simple rolling on of the deposit...twice now...no problem.
if changes have to be made with Club bookings, surely a move to another date (or site) will be as equally straightforward?, even if inside the 21 day period?
...or is this a 'cancellation' and will result in loss of deposit?
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You seem to have realised just what an impact on what, many have posted on here in the past, as to what they see as the demographics of this club
The past year has had quite an affect on how we now have to look at when and how we will tour in the future as I would think the same as others, reading some posts on CT and other forums
The USP of this club was a big incentive for us especially in the last year and still for us hopefully this year in that the bookings have been made into the future, to secure pitches ,without the added stress ,of as we found last year, of not being able to amend without difficulty our previous bookings,
If the club can guarantee that if the same situations arise for those of the membership ,(,it seems that we are amongst quite a few in the same situation ,) That short turn cancellations and amendments will be enabled as in the present system,,
or will we need an exemption cert for it to be accepted,
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We will be presented with lengthy new t&cs regarding bookings. I hope the club presents these clearly in advance of the new system so that people understand what's involved and can start to process the changes involved. I've been looking at the booking terms with the other club, their cancellation limits are 31 days. There are all sorts of variations on a theme! To see what the club is planning I have to keep referring to the OPs link I hope CAMC produces a clear statement of intent, there is a point when FAQs and "exciting news" just become a jumble of words.
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It is not for the Club to take account of each individual's circumstances. It down to each indvidual to make a risk analaysis and decide what approach to take to getting away. This may be accepting they may lose their deposit or they may decide holiday insurance is necessary in some form. Worst case scenario might be the best decision is to look at what alternatives are available or even not to go away at all and settle for tending the garden and watching TV.
peedee
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No it wouldn't JVB and I don't know who the mystery vocal minority are. A no deposit system has never made sense to me from a financial viewpoint but like many I've not complained and enjoyed the benefits! We've all had a good long free run on this one.
As regards your post about older people losing out I think the majority who will lose out are the genuine weekend bookers, people who are working and like to get away for a short break. These breaks will need a lot of deposits if they are to be secured over a year in advance and some of the deposits will probably not be reclaimable.
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I would think wether deposits will have any affect on speculative weekend bookings, will depend on the number of individual bookings involved. Personally I can’t see many making multiple ( as in 10’s) bookings at £25 a time if they have very little intention of taking them up. However, if most of the late cancellations are a result of folk with just two or three weekend bookings, I can’t see it making any difference whatsoever.
We no longer do just weekends but string together multiple bookings into a tour. Currently we have around 18 with the CAMC. Our policy of booking well in advance won’t change as a result of deposits. Although the proportion of CAMC sites to C&CC sites is likely to be more even. This year the majority of our bookings are with this club.0 -
If as JK states a call to the sites concerned ,will be the easiest way to make amendments ,it will need the telephone to be answered, not as now, a long winded message then to leave your number for ,the site staff to call back,
If it is as last year ,the pitches needed will no longer be available especially as sites are no longer it seems allowed to keep their "offset" pitches in case of problems ?
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My point was not 'how to' do it, but whether, if the amendment was made within the new 21 day period, a deposit would be lost or could be transferred to the new booking?
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As risks change, due to Covid or personal circumstances, it seems pertinent to manage those risks as best we all can...
for some this is booking early and having travel insurance for those last minute hitches.
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It seems there are more questions as to how the new system may hopefully be user friendly.? than any replies from those who it seems, think it is going to be workable
And as I was told last week, April this year for implementation may well be slipping
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I don't think pointing out each of us is responsible for our own actions and decisions is being dismissive. No business can take account of every individual's situation in its dealings with them. That would be unworkable.
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