Is the site fixed now? - temporarily locked
Comments
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Doesn't seem any better today, only 9am and it's already starting to slow up. It's not the speed I mind so much, as the lack of any information, here or on the main site, as to how long we are going to have to wait for a fix. The site has never been good, however this last month has been dire. I think we all appreciate that Covid has thrown a big spanner in the works generally. Although I don't think it can be used as an excuse for the abysmal communication by the club, both on this matter and the recent arrival times. OK they have never been good at the whole keeping folk informed thing, but that also seems to have hit a new low.
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I would have thought that COVID should be a wake up call for the Club because it clearly illustrates that media side of the Club's operations requires serious investment. I don't know what impact Club Together has on the main Club website as a whole but it would seem to be common sense to host the Forum away from the main business end of the Club website which should allow both to operate more smoothly?
David
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Having just spent two days trying to re-arrange a booking with the other club I think there is unprecedented pressure bearing down on both clubs. Not just because there are increased bookings but because the Covid induced work life balance has been disrupted for all.
However this web site is dysfunctional although I see Late Availability has finally been fixed.
Yes, improvements to the web site and better communications have been lacking.
I would like to thank other members on here who have helped keep us informed. I would also like to see "official" information come to the fore with regular updates as I regard this as the home site to go to not Facebook, Twitter etc.
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I'm afraid the club have been and continue to be rubbish at Communication.
This is a large organisation dealing in Leisure. Keeping customers and members informed should be paramount and the club unfortunately continue to fail in this regard.
About time someone at EG appointed a seasoned Communications manager and looked into all aspects of the clubs outlets, such as social media, website, forum, traditional media, magazine etc.
They also need to look at their opening times as this should align to when customers are able to contact them, namely weekends or evenings for those members that cannot contact them during their own working hours.
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I agree, WN. They certainly need to give thought to keeping customers informed promptly of developments by personal email as well as the website, FB and so on. All should be catered for.
I feel communications are getting worse. Perhaps it’s due to staff working from home. If so, maybe the question should be asked whether it’s time to return to the office?
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I gave up trying to access the forum last night - taking far too long. Slightly better today but still not good enough. Taken me a good few minutes to access the threads I wanted to look at.
No it isn't fixed.
What are their doing about it - goodness knows because there is no communicaton!
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Most of the site seems to be working but it’s still terribly slow.
Brian & Jo
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I've recently rejoined the Club after a 5 year absence. The website wasn't the best then but if anything it's worse now.
I would have thought that in these times of reduced "office" capability the maintenance of the website should be a priority as the go-to place for advice and information.
I rarely see any comment from the club on here in relation to these issues so I doubt if it's monitored so maybe we're all wasting our time commenting? On the other hand, it's good to talk!
UPDATE: I've just looked on the Club Facebook page which seems much more up to date and fast! Maybe the answer is to do all our chatting on there and just keel this site for booking sites..
Or is that the master plan????
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Having previously seemed not to have anything to do with Facebook or Twitter a couple of years ago the Club seemed make both their main media presence and seemed to invest a lot in staff time maintaining those outlets. Many would say at the expense of this forum and the website generally. Does anyone know if it costs to use those platforms for commercial organisations beyond the staffing implication or does it pay for itself via advertising? I think we have to accept that a lot more members are probably using Facebook than this forum so there seems little incentive to invest a lot here?
David
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I don't dispute that but the facts seem to suggest that many people prefer Facebook as a medium to ask questions and comment about our hobby. There are obviously a smaller minority that prefer this type of forum but I suspect the Club is backing media where they get the most response despite being late in the game.
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Re Facebook, I am not on it and have not seen anything to encourage me to be on it however, Jean often responds to my raised eyebrows and tutting at some outlandish FB posting that I am in no position to criticise when I am "always on that caravan thingy"!
My view on the club is that I pay for membership and think it reasonable for them to support a forum for their members rather than 'push' them toward a platform that members may not wish to use.
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I think the official CAMC Facebook page (link above) is different in the main to this forum, as posts all seem to be started by the Club - with users then replying to them. Rather than a list of topics and different threads on here. Maybe I'm not looking at it in the right way. It's very much an advertising outlet for the club.
But of course there are many other Facebook Groups and pages - some using the CAMC logo, and the discussions on there can be quite robust.
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I believe that is what CAMC is hoping for, everyone to lay low and gradually filter away. Then along with planned zero interaction from CAMC staff it will be announced that due to the fantastic success and migration to Facebook, this Forum will be closed.
You cannot have a debate/discussion on Facebook on the subjects like a Forum can, it is led by CAMC whereas the threads on a Forum are led by its members.
Very rare for 'Rowena' to post now and when she does its usually to delete posts, don't hear from 'Justin' the IT Service Desk Manager posting on updates anymore.
What did they say last year or the year before, "there will be much more interaction from all department staff", even naming them but after the initial 'Hello' they never came back.
They are hoping we just go away.
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I agree with all that. I suppose I've always regarded FB as a thing started by teenagers for teenagers and although some people love it the format is controlled by a corporation. I like it when people set up their own web sites which function well...why can't CAMC do this?!
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There are many staff from EGH who are still working from home and as i was told last week ,with the lack of school places at this time, some are also having to do home schooling, and non availability of nesery places in fact i recieved an email at 2005 the other evening so i would think "communicating" is quite difficult as with a lot of companies
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Come on 'JVB', working from home using the Internet, the Forum using the Internet, even IT can repair/amend over the Internet, questions and answers over the Internet. Exactly what difference does it make whether at home or at work when using the Internet, I have received 4 Email same replies from the Club for the one query of mine, it's just a disorganized company that allows its people to work independently and not together as a whole in communication..
The only good thing about CAMC is its end product.
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Oh dear
who mentioned a personal visit?, what some it seems have not before this huge difference in the way companies are trying to adapt ,instead of face to face work environment which ,is /was far better form of communication among work colleagues 0 -
Yes, JVB, communications are different just now and may have to stay that way and some work teams will have to expand their knowledge, no bad thing in my opinion. But we're talking about the fluctuating functioning of this web site not people on the end of a phone.
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