Can't renew caravan insurance online

iansoady
iansoady Club Member Posts: 420
edited March 2020 in Club Products & Services #1

I don't want to ring at this difficult time so tried to renew on line. However, when I go to what is the appropriate page there is no button or other means of actually renewing. I select "Renew my cover" on p1 then p2 is all I get. I'd really like to do this today.....

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  • Rufs
    Rufs Club Member Posts: 4,098
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    edited March 2020 #2

    I did mine 1 hour ago and it worked fine undecided

  • iansoady
    iansoady Club Member Posts: 420
    edited March 2020 #3

    Which browser did you use? I'm using firefox - maybe it's taking exception to that....

  • iansoady
    iansoady Club Member Posts: 420
    edited March 2020 #4

    Doesn't work in Chrome either.

  • Metheven
    Metheven Club Member Posts: 3,987
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    edited March 2020 #5

    Mine has a 'PAY NOW' button whereas yours doesn't, it's also due the same time as yours and I will do it tomorrow.

    Using Chrome. (open image in 'New Tab' to see the bigger/clearer picture)

    Try clearing cache, disabling any Adblockers or cookie blockers you have running.

     

  • Rufs
    Rufs Club Member Posts: 4,098
    1,500 Likes 1000 Comments Name Dropper
    edited March 2020 #6

    nope i am using windows 10 with Firefox as my browser, worked ok undecided

  • iansoady
    iansoady Club Member Posts: 420
    edited March 2020 #7

     No, tried deleting cache and cookies as well as disabling adblocker and Ghostery - still no joy. I'll give it another go tomorrow.

  • iansoady
    iansoady Club Member Posts: 420
    edited March 2020 #8

    I have worked it out (with the help of friendly staff at East Grinstead!). I'd forgotten that I'd set up a Direct Debit for this.....

    It might have been a good idea for this to be included on the front page for those of us with failing memories.....

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