New overseas booking system - how I got it to work

IanTG
IanTG Forum Participant Posts: 419
100 Comments
edited November 2019 in Overseas Campsites & Touring #1

Apologies - I already posted this under the thread about the new overseas booking system but thought it may help people to see this is a working solution, not a moan (justifiable as it maybe). Hence a new thread.  I took a hint from lagerorwine’s posting, and as a result, what I then tried was subtly different to how I had previously tried.

First failure over several times - I started by clicking on ‘Purchase Site Night Vouchers’ and placed 4 in basket; they disappeared when I went through the ferry booking process. Same as many other folk found.

Second route in was successful. Started by clicking on ‘Book for 2020 travel’, then search for a location where there is no site. I used Calais (nothing to do with the crossing I eventually booked) but probably others would work. The search results one gets lists nearby sites BUT ALSO at the top of the list is ‘buy site night vouchers’, which I did. This time, when I went through to book ferry, the vouchers were still in the basket, and the ferry price displayed as I was going through the process, decreased at the final stage to give the combined package price with the benefit of the discount.

i think the difference, and source of the problem, is that option 1 above one is going into the new 2020 process AFTER  buying SNVs. Option 2 one is in 2020 process right from the onset. Doesn’t make sense but.....

FYI, I was seeking to book Portsmouth-Santander in May and Bilbao-Portsmouth in June. I did get a worthwhile discount with the package price. I’ve now booked.

good luck if you try this.

Comments

  • harryb
    harryb Forum Participant Posts: 1,536
    1000 Comments
    edited November 2019 #2

    Thanks Ian for this. However, it seems a shame that a member has had to offer a solution rather than HQ

    Why is the so called "Location" box empty? Surely it should have a list of alphabetical names/locations you can scroll done and look at. What is it for? Just guessing a location to bring up some possible sites, as you did, around that location is not a workable solution.

    As an exercise I have just put in Bordeaux. Oh dear me what a shock. Bordeaux, France you would think is a simple destination to look around. Not so. These are some locations that appear in the box on the list under Bordeaux: Bordeaux-Saint-Clair, France. Bordeaux Strasse, Bremen and this one. Bordeaux, Ranburg, South Africa (anybody been there with a caravan). Now try Royan, a popular holiday location. The same oddity: Royan House, Dublin, Royan Place, North Victoria, Australia and Royan, Mazandaran Province, Iran. (In a tank)

    The whole facility appears faulted beyond belief for what should be a simple system of site, dates and ferry.

    Perhaps we could use booking page to play a game. Who can come up with the weirdest “Location?”

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